Author Archives: Petar Mitrevski

(resolved) Polycom software not working at Monterey and off-campus

UPDATE: The issue has been resolved as of 5:30pm EDT. We apologize for any disruption this may have caused.

Dear colleagues,

The Polycom software is currently not working at Monterey and off-campus. We are working to resolve the issue. Rooms with dedicated polycom equipment are not affected.

If you need to participate in a call today from Monterey or from off-campus and do not have access to a room with dedicated polycom equipment, please email us at helpdesk@middlebury.edu and we will provide an alternative solution.

Please contact me if you have any questions.

Sincerely,
Petar

Welcome John French

Dear Colleagues,

Please welcome John French to ITS. John will be working part time for the next year (11 hrs per week), usually in the evenings to provide emergency tech support for academic events happening after hours (e.g. screenings.) John also has experience in video production so he will assist with that and other misc tasks, as needed.

Sincerely,
Petar

Polycom software issue resolved

Dear colleagues,

An update to last Wednesday’s issues with the Polycom software.

We have resolved the issue with the Polycom software and it is now fully operational. You can continue to use it with your Middlebury/Monterey network accounts, as you did before the outage last Wednesday.

The issue was caused by a faulty Microsoft update that was automatically applied to some of our servers.

Best,
Petar

Polycom desktop software issue

Dear colleagues,

If you do not use Polycom software you may disregard this message.

We are experiencing an issue with the Polycom desktop software. It is currently not allowing network users to sign in. Polycom systems in classrooms and meeting rooms are unaffected.

We can create a temporary Polycom-only account as a workaround. Please contact me if you would like to use the workaround.

We apologize for the issue and we will send an update as soon as it is resolved.

Best,
Petar

June 16th downtime – Videoconferencing bridge & software

Dear Colleagues,

Due to the installation of a new firewall, the videoconferencing bridge and polycom software will be unavailable on June 16th, from 9:00am EST – 5:00pm EST. If you need access to videoconferencing software or bridging capability on June 16th from 9am to 5pm please contact me and I can provide you with an alternative.

In addition, any calls between videoconferencing rooms will need to be done using the backup addresses in the address book of each system. Please contact me if you have a video conference planned on June 16th.

We will follow up immediately after completing testing, and no later than 5:00pm on June 16th, to notify you that the software and the bridge are available.

The firewall is essential to better protect our videoconferencing equipment that is being used more extensively than ever before. We chose this date by looking at the schedule of videoconferences and the overall schedule of summer programs.

Please feel free to contact me if you have any questions.

Sincerely,
Petar