Categories » Helpdesk Alert

 
 
 

lynda.com Site Unavailable Sept 19 from 2:00-3:00 AM (EST)

Categories: Helpdesk Alert, ITS, libitsblog, library, lynda.com, Middlebury Community Interest, Post for MiddNotes

lynda_logo 72x72For the night owls out there, please note that our lynda.com online learning resource will be unavailable from 2:00 – 3:00 AM Friday, September 19, while web server capacity improvements are implemented.    (What’s that you say?   You haven’t heard of lynda??  Visit go/lyndainfo to see what you’re missing.)

 

Moodle Update on Friday, August 19th

Categories: Helpdesk Alert, Helpdesk Alerts, Post for MiddNotes, Post for MiddPoints

From Remote-Learner:

Dear Valued Client,

In order to increase the resilience and reliability of our cloud platform we will be conducting database maintenance on September, 19th between 12:01 a.m. and 2:00 a.m. EST. During most of this period your site will be operational, but there may be short periods of connection loss to the internet.

Thank you for your patience as we continue to improve your experience.

Sincerely,

Remote-Learner Technical Support

Microsoft to end technical support for Windows XP and Microsoft Office 2003

Categories: Helpdesk Alert, Helpdesk Alerts, LIS Staff Interest, lisblog, Middlebury Community Interest, Post for MiddNotes, Post for MiddPoints, Windows XP

Microsoft will end support for the Windows XP operating system and Microsoft Office 2003 software on April 8.  Microsoft will no longer release security updates or provide technical support for either product after this date.

Both Windows XP and Office 2003 will continue to function, but computers running either product will become increasingly vulnerable to malware and other forms of cyber-attack.

Due to the risk these vulnerabilities create, the Information Security group considers it necessary that Middlebury College students, faculty and staff have an upgrade to better protect personal and College data.

If you are not sure whether you are using Windows XP, Microsoft has created an easy-to-use website you can use to help at http://amirunningxp.com.

If you have a College-owned device that is running Windows XP, please contact the helpdesk at helpdesk@middlebury.edu, or create a ticket at  https://webhelpdesk.middlebury.edu/ to discuss the best course of action. The Technology Helpdesk has already begun the process of migrating all College-owned computers to Windows 7.

Students, faculty, and staff with personal computers running Windows XP will need to upgrade their computer operating system to be able to connect to the Middlebury network or VPN at some point in the future, so please take action as soon as possible.

For questions or assistance, contact the Helpdesk at X2200 or visit https://webhelpdesk.middlebury.edu/ to create an online ticket.

Infrastructure Maintenance for Moodle and Measure

Categories: Helpdesk Alert, LIS Staff Interest, Middlebury Community Interest, Post for MiddNotes

We have received a message from Remote-Learner, our Moodle hosting company, that they will be doing some maintenance to improve the security of the service. Expect disruptions in service between 1-6am on Saturday, February 16th.

—–
Dear Valued Client,

In order to install new security upgrades and additional security features, Remote-Learner’s IT technical support division has planned a five-hour maintenance. During the maintenance period internet connectivity may be briefly disrupted several times on February 16th from 1:00 am EST to 6:00 am EST.

The new upgrades and security features will provide additional hosting security for clients.  Ultimately, we believe that you will be pleased with the security updates, and we ask in advance that you accept our apologies for any inconvenience you may experience. We welcome your feedback on our efforts to continue to provide quality customer service and we request that you direct any questions and concerns related to this scheduled maintenance to Remote-Learner’s support division.

Sincerely,

The Remote-Learner Team

Phishing on campus!

Categories: Helpdesk Alert, LIS Staff Interest, Middlebury Community Interest, Phishing, Post for MiddNotes, Post for MiddPoints

Over the last week Middlebury experienced a dramatic increase in the number of successful phishing attacks that resulted in Middlebury user accounts being compromised. A phishing attack is the effort of maliciously using email or a web site to try to unwittingly gain information about another individual. These recent attacks resulted in two distinct outcomes. The first was that many of these accounts were leveraged to generate large amounts of spam. The second result from these compromised accounts is that the attackers attempted to connect to the Middlebury network with the exposed user’s credentials.

This past week many individuals across our campus received an email that looked similar to the one below:

————————————–

Message with “Middlebury” as the display name

 

Dear Member,

You Have 1 New Message

Click here to read

Sincerely,
Middlebury Webmail Service

————————————

The link in this message redirected people to copy of the Middlebury CAS Logon page. Two important things to know about email from Middlebury IT Services. First, Library and Information Services will never ask for your user credentials in an email. Second, if you find yourself on any web page that is asking for credentials, always verify the address in your web browser’s address bar, to ensure that the web page is where you really want to be. Just because a web page has the Middlebury logo does not mean it is always a Middlebury web site.

To protect against phishing remember the following rules:

  1. Never click on any links in a suspicious email.
  2. If you ever receive an unsolicited email  and you do not recognize the sender delete the message.
  3. If you receive an email that requests your credentials or asks you to click a link which takes you to a web site that requests your credentials, do not click the link but rather go to the web site through the institution home page, Middlebury.edu for example.
  4. If you suspect an email is fraudulent delete the message.
  5. If you ever have questions regarding phishing or the content of an email call the Helpdesk.

The Helpdesk will help you determine if the email is legitimate. Please do NOT click on any links in a suspect email message.

If you suspect that you may have recently provided your Middlebury credentials to a fraudulent web site or email address, you should immediately reset your password at go/activate and then contact the Helpdesk.

If you become aware that your Middlebury account has been disabled, you must contact the Helpdesk to resolve.

More information is available at the Middlebury College Information Security web site at go/infoSec or contact the InfoSec office at infosec@middlebury.edu.

 

Ian Burke

Network Security Administrator

Middlebury College

infosec@middlebury.edu