I am very pleased to announce the promotions of Nate Burt and Jamie Carroll to the position of Lead Senior Technology Specialist in Service Requests.  Nate will be the Lead for the Software and Imaging work group, and Jamie for the Hardware and Distribution work group.

The Leads will help our work-groups by providing support to the community, resolving technology issues within agreed upon time frames, and keeping customers updated on the status of their issues.  They will be charged with mentoring the members of their respective teams, as well as student workers, to become skilled technical troubleshooters, good communicators, and building prioritization skills.  The Leads will also be tasked with managing and/or tracking large projects within Service Requests.

Please join me in congratulating Nate and Jamie on their well-deserved promotions.