The Glass Window of Feedback

We’re entering a frantic phase of the web makeover process where each week we will be receiving sets of designs from our design partner, and quickly reviewing them, making suggestions, and ultimately approving them. Throughout this project, we have tried to be as inclusive and transparent as we possibly can, in the belief that by including the community in the process, the end result will be better. At this stage, we have to shift this approach somewhat in order to move the process along at a reasonable pace. To that end, we will continue to post proposed designs to the project blog, and to be open to comments on those designs. We will however only offer very short windows where feedback can be incorporated into our feedback to our design firm, and in some cases, we may only have time to read and react to feedback after the designs have been approved. In those cases, we may be able to tweak the approved designs as we convert those designs into actual web pages. We liken this process to what you may have observed at a TV show or at the Ben & Jerry Ice Cream Factory. ┬áThere is a glass wall where you can see what’s going on, but your voice in the process is muffled by the glass wall that allows the TV show or the ice cream makers to do their work without interruption or distraction. A central tenet of our project has been that getting the new site launched on a new web authoring platform is the beginning, not the end, and so while we are somewhat dismayed that our ambitious schedule is forcing us to be slightly less inclusive during this phase, we also find solace in knowing that the site will continue to grow and evolve to meet the needs of our community.

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