• The 2014 survey saw a response rate of 37.2% (n=450).

• In 2014, the 5 most used services for staff were:
  1. BannerWeb (most used)
  2. institutionally provided network & cloud file storage
  3. wireless access to the Internet on campus
  4. departmental printers
  5. BannerINB

• In 2014, the 5 least used services for staff were:
  1. video conferencing (least used)
  2. campus computing labs
  3. library e-book collections
  4. group study spaces in the library
  5. departmental/specialized computing labs

• In 2014, the 4 most important services for staff were:
  1. e-mail services (most important)
  2. support when you have a computing problem
  3. time it takes to resolve your computing problems
  4. BannerWeb

• In 2014, the 5 least important services for staff were:
  1. group study spaces in the library (least important)
  2. library e-book collections
  3. library databases (e.g. JSTOR)
  4. departmental/specialized computing labs
  5. campus computing labs

• In 2014, the top 6 most satisfactory services for staff were:
  1. e-mail services (most satisfactory)
  2. campus telephone support
  3. wired network
  4. group study spaces in the library
  5. overall library service

• In 2014, the 5 least satisfactory services for staff were:
  1. video conferencing (least satisfactory)
  2. your input into computing decisions that affect you
  3. support for your innovative ideas
  4. time it takes to resolve your computing problems

• In 2014, staff were most interested in learning more about:
  1. Avoiding and solving computer problems
  2. Backing up data
  3. Graphics software (e.g. Photoshop, Elements)

• In 2014, staff were most interested in learning via the following methods:
  1. workshop/training sessions
  2. one-on-one instruction

Staff Satisfaction vs. Importance scatter plot

2014 staff use of devices/services