2012 Staff Results

Summary and selected trends

  • The 2012 survey saw a response rate of 37.2% out of 1187 staff members (excluding LIS staff)
  • Between the 2008-2012 surveys, staff responses suggest
    • increased satisfaction with
      • E-mail Spam Filtering
      • VPN
      • Availability of wireless on campus
    • increased importance in:
      • VPN
      • Video conferencing (though importance is still low)
      • Access to Online Resources from Off-Campus
      • Library Databases
      • Interlibrary Loan
      • Support for Technology in Meeting Spaces
    • decreased satisfaction with
      • Technology in Meeting Spaces
      • Technology Help Desk
      • Support for computing problems
    • decreased importance
      • E-mail Spam Filtering
      • Input into Computing Decisions
      • E-mail Services
      • Virus Protection
    • increased interest in learning about
      • Social Software
      • Word Processing
      • Spreadsheet Software
    • increased frequency of backing up data
  • In 2012, staff members, like faculty and students, were most interested in avoiding and solving computer problems.¬† Staff also reported being interested in learning more about spreadsheet software, backing up data, and graphics¬†software
  • In 2012, 65% of staff reported being interested or very interested in learning new skills through workshops/training sessions.

Staff Satisfaction vs. Importance scatter plot


1. Virus protection				23. Support for specialized computing needs
2. E-mail services				24. Campus telephone support
3. Banner Web					25. Technology Help Desk schedule
4. Support when you have a computing problem	26. Input into computing decisions
5. Time to resolve your computing problems	27. Support for tech in meeting spaces
6. Support for Banner Web problems		28. Technology in meeting spaces
7. Overall computing service			29. Borrowing laptops
8. Technology Help Desk				30. LIS web site
9. Desktop/laptop computer replacement		31. Borrowing tech equipment (e.g. IPads, etc.)	
10. E-mail SPAM filtering			32. Library circulation services
11. Departmental printers			33. Your input into library decisions
12. Access to online resources from off-campus	34. Support for your innovative ideas
13. The wired network				35. Online audio/video for work purposes
14. Support when you have a Banner INB problem	36. Web conferencing (e.g. Skype, Adobe Connect)
15. Overall LIS services			37. The library schedule
16. Banner INB					38. Support for digital audio/video creation
17. Support for data backup			39. Physical library collections
18. Performance of wireless access on campus	40. Library databases (e.g. JSTOR, Lexis-Nexis)
19. Status information on computing problems	41. Interlibrary loan
20. Availability of wireless access on campus	42. Video conferencing
21. Campus telephone services			43. Midd mobile site (m.middlebury.edu)
22. WebVPN					44. Library e-book collections

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