On January 31, 2019, Information Technology Services (ITS) will enable a feature on the Virtual Private Network (VPN) system that will detect if your VPN software needs to be upgraded to the latest release. If an upgrade is indicated, you will see a popup window from the Pulse Secure VPN application informing you that “An […]…Continue Reading Attention VPN (Pulse Secure) Users!
Tag: ITS
ISSUE – Slow connection to Zoom web services and issues connecting to Zoom meetings
We are experiencing an issue with Zoom video conferencing. According to Zoom, “customers are experiencing slow connection to Zoom web services and issues connecting to Zoom meetings.” Zoom is working to resolve the issue. We do not currently have an estimated repair time but will provide an update as soon as we know more. We […]…Continue Reading ISSUE – Slow connection to Zoom web services and issues connecting to Zoom meetings
SCAM Alert – “Sextortion” Scam Emails
ITS is aware of an influx of sextortion scam emails received by members of the Middlebury community. These are indeed scams, identified as such by online security sources (see below) and making the rounds on the Internet once again. Recent samples have been personalized with older passwords stolen from breaches of third-party websites, such as Linkedin, […]…Continue Reading SCAM Alert – “Sextortion” Scam Emails
SCAM Alert – Gift Cards
ITS is aware of an influx of Gift Card scam emails received by members of the Middlebury community. These are indeed scams, identified as such by the FTC and other sources (see below). This variant seems to be spoofing faculty/staff members, using external email addresses from service providers like aol.com https://www.consumer.ftc.gov/blog/2018/10/scammers-demand-gift-cards https://abc7chicago.com/finance/gift-card-scam-uses-bosses-email-addresses-when-phishing/4556080/ https://blog.knowbe4.com/scam-of-the-week-the-boss-needs-itunes-gift-cards-for-customers…-now Please forward any […]…Continue Reading SCAM Alert – Gift Cards
Issue RESOLVED – Multi-Factor Authentication
We are pleased to report that the Multi-Factor Authentication service is restored. Microsoft reported service restoration around 2:00 PM on Monday. Microsoft provided additional guidance stating they would continue to monitor the situation closely. We’ve been doing the same and can confirm that the MFA is working. MFA challenges are working as expected, across all verification methods. Thank you for your […]…Continue Reading Issue RESOLVED – Multi-Factor Authentication
UPDATE – Multi-Factor Authentication
The Multi-Factor Authentication service is now by-and-large restored, though Microsoft reports that the fixes may take some time to propagate across their global infrastructure. Our own tests, and feedback we have received from the community, indicate that authentications are now working successfully. Here’s a complete list of services that were impacted (when accessed from off campus): Microsoft […]…Continue Reading UPDATE – Multi-Factor Authentication
ISSUE – Multi-Factor Authentication
We are experiencing an issue with the Multi-Factor Authentication (MFA) service which is preventing individuals who are off-campus and whose accounts are protected by MFA from accessing services like Office 365, Email, OneDrive, Google G Suite, and Adobe Creative Cloud. We are working with Microsoft to resolve matters as swiftly as possible, but we do not currently have […]…Continue Reading ISSUE – Multi-Factor Authentication