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Systems Maintenance this Sunday, May 31st

Categories: Midd Blogosphere

During our regular maintenance window this Sunday, May 31st we have the following activities scheduled:

 

  • We will be upgrading the border firewalls at the Vermont campus. This has the potential to impact all Internet connectivity as well as the VPN connection to the Monterey campus. The firewall is setup in a highly-available configuration which should help keep service outage to a minimum.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Retirement of Bombay Print Server

Categories: Midd Blogosphere

Middlebury College is retiring the Bombay print server in July 2015 as it is incompatible with our current 64-bit operating systems. Bombay has been replaced by a new print server named Walnut that has all of the same print queues on it. ITS is reviewing Bombay usage and will be contacting individuals who need to transition to the new print server.

If you’re currently using the Bombay Print Server you must perform the following steps before July 1, 2015 so you do not experience an interruption in printing services:

Steps for Windows 7 computers to move from Bombay to Walnut:

  1. look for printers “on Bombay” print server name listed below queue name. Go to Start>Devices and Printers and look for entries that have “on Bombay” in the name, e.g. “LIB125F on Bombay”
  2. record printer queue names
  3. remove old print queues
  4. add printers from Walnut

Instructions for these steps can be found in our printing documentation: http://mediawiki.middlebury.edu/wiki/LIS/Connect_To_Network_Printers_-_Windows

Steps for Macintosh OS X computers to move from Bombay to Walnut:

  1. record printer queue names(the names are posted on the printers)
  2. remove old print queues
  3. add printer from Walnut via Casper’s Self Service(or manually)

Instructions for these steps can be found in our printing documentation: http://mediawiki.middlebury.edu/wiki/LIS/Connect_To_Network_Printers_-_Mac_OS_X

If you have any questions or need further assistance, please contact the Helpdesk at 802. 443.2200 or via email to helpdesk@middlebury.edu.

Key Survey / WorldApp Services Restored

Categories: Midd Blogosphere

KeySurvey Logo

As of 8:15 pm today (Fri, 5/15/15), Key Survey functionality has been restored.  WorldApp is conducting a thorough investigation and will be sharing full details with us as soon as they are available.

 

 

 

Key Survey / WorldAPP Service Interruption – Update

Categories: Midd Blogosphere

KeySurvey Logo

The login and survey access issues with Key Survey have not yet been resolved.  Here is the latest information received from their support team:

From: WorldAPP Support [mailto:support@worldapp.com]
Sent: Friday, May 15, 2015 1:30 PM
Subject: WorldAPP System Interruptions

Today, WorldAPP services, including Key Survey, Form.com and associated applications, have been subject to a service disruption. Below is a brief overview of what caused the issue and the actions we’re taking to restore services as quickly as possible.

Recently, a CPU on one of the servers that our applications use to access our database started failing. Whilst the failure of one CPU doesn’t cause disruption to our services, it does require maintenance so that should the others fail, our applications aren’t impacted. Yesterday evening, our team migrated services to our disaster recovery environment to enable the required maintenance to take place. This is common practice during periods of maintenance to enable continuation of service and has been regularly implemented without effect.

After a few hours of operating on the disaster recovery environment, for reasons yet unknown, the disaster recovery environment failed. Our team took immediate steps to bring the environment back online and are working very hard on restoring services in order of priority, with the most critical services being the first to be restored. As this process continues, we’ll provide further updates on our community pages here.

As we continue to experience service disruption, our applications will remain unavailable and respondents attempting to complete a survey or form will be directed to an error page. We are incredibly sorry for the frustration that this disruption is causing you, and assure you we’re working as hard as we can to restore full service as quickly as possible.

Yours sincerely,
Teresa Crisci
Director of Client Services

By: WorldAPP, Inc.
161 Forbes Rd Ste 300, Braintree, MA, 02184, US

Systems Maintenance this Sunday, May 17th

Categories: Midd Blogosphere

During our regular maintenance window this Sunday, May 17th  we have the following activities scheduled:

 

  • One of our two Internet service providers will be preforming network maintenance starting at Midnight that will impact our circuit. We have sufficient redundancy for Internet circuits and there is no expected downtime.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Systems Maintenance Sunday, May 3rd

Categories: Midd Blogosphere

During our regular maintenance window this Sunday, May 3rd  we have the following activities scheduled:

 

  • Middfiles will be patched to the latest vendor software release
    • Between 7:00am and 8:30am there will be two short service outages, together totaling up to 15 minutes
    • This will include the ORGS directories, user home directories, and all class folders
  • The wireless controllers will be updated
    • Between 6:00am and 7:30am all wireless access points on campus will be rebooted, resulting in up to 15 minutes of wireless connectivity downtime throughout the campus, Bread Loaf and the Snowbowl.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,
Billy

 

 

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Weekly Web Updates – April 20

Categories: Midd Blogosphere

New WordPress themes available

The following themes are now available in sites.middlebury.edu and sites.miis.edu.

Updates

  • WordPress plugin updates:
    • WPtouch Mobile
    • Subscribe2
    • Schedule Posts Calendar
    • Resize Image After Upload
    • Redirection
    • Post Types Order
    • NextGen Gallery
    • MailPoet Newsletters
    • Akismet
    • Liveblog
    • Email Users
    • CM Tooltip Glossary
    • Blog ID In Site Admin Menu
    • BBPress
    • QTranslate-X

Known Issues

  • We’ve been noticing periodic stability issues with the web-server that hosts the GO application. We anticipate that these issues will be resolved by an upcoming system update.

Tweaks and Fixes

      Fixed a broken view that was preventing

faculty-housing listings

    from displaying.