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Online Training Site of Interest

Categories: Midd Blogosphere

See the Library Journal article “Colorado State Library Expands Online Training Site” for information on technology training materials that may be relevant for the Library and ITS.

Excerpt:

“The Colorado State Library (CSL) is continuing to build out its Library Creation & Learning Centers website, a free online resource where libraries throughout the state and beyond can access interactive technology and customer service training modules for staff, Maker space programming ideas, curated links to digital creation software, and more.”

“Using Articulate Storyline authoring tools, Faccioli also created a new series of interactive online training modules that communicate several key concepts from the in-person workshops, including how to conduct a technology reference interview; how to assess staff proficiency with technology; how to create resources to help with common questions; how to use effective one-on-one technology training techniques; how to deal with challenging patron situations in a positive way; how to tailor training techniques to the needs of adults; and how to design technology training classes for groups.”

Includes a Technology Proficiency Checklist for the really basics skills and instructional materials that would be helpful if ITS ever offers a basic computing class for staff.

Systems Maintenance this Sunday, July 26th

Categories: Midd Blogosphere

During our regular maintenance window this Sunday, July 26th  from 6 am – 10 am we have the following activities scheduled:

 

  • There will be equipment changes that may cause brief (up to 2 minute) interruptions to Internet connectivity for the Vermont campuses, including Bread Loaf.
    • There will be slightly longer Internet connectivity interruptions for the Ilsley Library, which is closed on Sundays
  • Offices in Voter Hall will lose network connectivity for up to 20 minutes during the maintenance window while equipment is moved.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Systems Maintenance this Sunday, July 12th

Categories: Midd Blogosphere

During our regular maintenance window this Sunday, July 12th  from 6 am – 10 am we have the following activities scheduled:

 

  • Within one of the VT data centers there will be equipment moves
    • One of the wireless controllers will be offline for a rack move. All Remote Access Points will be unavailable for up to 30 minutes. No wireless service outage on the VT campus or Bread Loaf is anticipated
    • One of the VPN appliances connecting Ellucian will be offline for a rack move. These are set up in a high-availability pair, minimal if any service impact is anticipated

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Adobe Creative Cloud 2015

Categories: Midd Blogosphere

Users of Adobe’s “Creative Cloud” products (formerly Creative Suite) may have noticed that in the Creative Cloud dashboard, there’s a prompt to “Update” any installed products to the CC 2015 editions. Although normally we recommend keeping software up-to-date, this is a major new version that comes with a few issues:

  • There have been some reports of instability with the new software as compared to the 2014 editions.
  • After updating from the CC dashboard, the license will not be recognized and the software will be in “trial mode”. This is an unfortunate side effect of the way Adobe does enterprise licensing.

At this point, our general recommendation is to stick with the 2014 version of your Adobe apps. We will update this post with more information as we test the new versions and establish a smooth upgrade path. In the meantime, those who wish to update to the 2015 editions (including “Adobe Acrobat Pro DC”), or have already done so, should make sure all new software that you want is installed, then update the license file. To do this, please do the following:

  • Mac users should go to Self Service and run “Adobe CC 2015 License”.
  • Windows users should submit a ticket with the MIDD number (on the blue sticker) of the computer in question, requesting to have the Adobe license updated.

If you have any questions, please contact the Helpdesk at 802.443.2200 or helpdesk@middlebury.edu. Thanks!

~Zach Schuetz
Information Technology Services

Systems Maintenance this Sunday, July 5th

Categories: Midd Blogosphere

During our regular maintenance window this Sunday, July 5th  we have the following activities scheduled:

 

  • The WAN circuit dedicated to the Video Conference network at the VT campus will be down for up to 10 minutes for maintenance between 6:00am and 6:30am EST. During maintenance active video conference sessions in VT, DC, and CA will be terminated and no new sessions will be able to be initiated. After maintenance the service will be back to normal operation.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Security Notice: Middleburry.org Typosquatting

Categories: Midd Blogosphere

Middlebury Information Security received information that fraudulent emails are being sent from a malicious domain, “middleburry.org”, to businesses that might provide equipment and supplies to Middlebury College.

The suspicious emails are crafted such that they appear to come from actual Middlebury College employees, though the contact information provided includes incorrect telephone numbers and email addresses.

Note that suspected bad actors are using a typosquatting technique – there are two R’s in “middleburry.org”, and Middlebury’s domain name ends in .edu, rather than .org.   Those details, however, are perhaps an easy thing to miss, especially at a quick glance.     ​

Efforts are underway to takedown the middleburry.org domain, and to suspend the domain holder’s email service.

Please contact InfoSec@middlebury.edu with questions.

Security Notification: Ransomware Delivered Through Phishing Attacks

Categories: Midd Blogosphere

A year ago the Internet saw a rash of malware known as ransomware. This malicious form of cyber attack is known for infecting a computer and encrypting a drive. The victim is then unable to recover their data until paying a ransom to the attacker. Middlebury, like many other institutions was not immune to this form of attack.

A week ago the FBI announced a new variant on a common form of these attacks known as CryptoWall. This form of ransomware is known to have four methods of infecting a computer.

  • Phishing: the attacker may lure a victim into downloading an infected attachment through a phishing campaign and thereby compromising the drive on their system.
  • Phishing: the attacker lures the victim into clicking on a link to a malicious web site where the victim unknowingly downloads the malicious software onto their system and compromises their drive.
  • Infected ad: the attacker posts and infected ad on a website which a user might click thereby causing the download of malicious software.
  • Compromised website: the attacker compromises a website so when a user visits the website they unknowingly download malicious software and compromise their system.

According to the FBI, by far the most common method of attack is phishing, particularly with attachments in the message.

What you can do to protect yourself:

  • Never open attachments or click links in emails that you do not recognize or trust.
  • Know what a phishing attack is and how to spot one. visit http://go.middlebury.edu/phish or http://phishing.org
  • If you think you have fallen for a phish change your password. then call x2200
  • If you believe you system is compromised, unplug it from the power and the network. Shut it down immediately. Do not worry about saving your work. then call x2200.
  • Backup your data routinely. If you save your data to Middfiles or your home directory it will be backed up automatically.
  • Never disable your antivirus software.
  • Send any suspect emails to phishing@middlebury.edu
  • Only download software from known vendor sites.
  • Don’t click on ads in web sites. Visit vendor websites directly.

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