Author Archives: Lisa Terrier

Microsoft to end technical support for Windows XP and Microsoft Office 2003

Microsoft will end support for the Windows XP operating system and Microsoft Office 2003 software on April 8.  Microsoft will no longer release security updates or provide technical support for either product after this date.

Both Windows XP and Office 2003 will continue to function, but computers running either product will become increasingly vulnerable to malware and other forms of cyber-attack.

Due to the risk these vulnerabilities create, the Information Security group considers it necessary that Middlebury College students, faculty and staff have an upgrade to better protect personal and College data.

If you are not sure whether you are using Windows XP, Microsoft has created an easy-to-use website you can use to help at

If you have a College-owned device that is running Windows XP, please contact the helpdesk at, or create a ticket at to discuss the best course of action. The Technology Helpdesk has already begun the process of migrating all College-owned computers to Windows 7.

Students, faculty, and staff with personal computers running Windows XP will need to upgrade their computer operating system to be able to connect to the Middlebury network or VPN at some point in the future, so please take action as soon as possible.

For questions or assistance, contact the Helpdesk at X2200 or visit to create an online ticket.

New Staff Member in Service Requests

The Helpdesk has hired a new Senior Technology Specialist, Scott Remick.  Scott is a local who brings many years’ experience in the computing realm, having split his career between Computer Alternatives and RetailVision.  We are excited to have his skills already being used in Service Requests.  Please join me in welcoming Scott to our LIS family.

Lisa Terrier
Helpdesk Manager – Service Request

New Employees on the Helpdesk

I’m sharing great news! The Helpdesk has hired staff for our two open positions. We have hired Chris Anderson for the position of computing specialist II. Chris worked for the Helpdesk while attending Middlebury (2006-2010). His start date is July 16. We have also hired Jamie Carroll for the position of senior technology specialist. Jamie also has some Middlebury roots: he worked at the Old Courthouse for the Center for Educational Technology and NITLE (2001-2007). His start date is July 23. We are very excited to have these two folks returning to Middlebury College. Please help us in welcoming them as members of our Helpdesk and the Service Request Team. — Lisa Terrier Helpdesk Manager-Service Request