Hopefully, you never feel the need to do the Computer Malfunction Dance!

 

 

 

Experiencing problems with your Mac can be frustrating, especially during times when it seems you most need your Mac to run at its best.  During Mid-Terms or Final Exam week is the least convenient times for problems to occur.  Determining whether your Mac’s issue are software or hardware can help direct the path you take to get it fixed.

Software related issues

•        If the issue appears to start during certain applications.
•        If issue occurs right when your Mac turns on

Hardware related issues

•        Hearing clicking noises when your Mac starts up
•        Seeing Question Mark and/or Flashing Folder.
•        Mac overheating, not hearing fan run.
•        Mac Not starting up.

Sometimes strange issues can be tweaked by simply taking the time to update your Mac when you receive those annoying little reminders.  These updates are often Designed to alleviate some known software issues.

 

Apple offers a site that can help you determine which of these issues fit your Mac’s problem.  BUT, before attempting to use disk utility to check for disk errors or reinstalling your Mac OS X, you may want to call or email our Apple Authorized technician, information at bottom.

Apple Support-  Software  Issue or Hardware Issue

If you have determined that your Mac is experiencing Software related issue– the Helpdesk in the Davis Family Library is a useful spot to stop at for free help usually run by students who are ever eager to assist.  Warning!–  If your Mac is under warranty, your computer can only be opened where the Hard drive, Logic Board and Battery are located by an Apple Authorized Technician or the warranty can be jeopardized.

For Hardware related issues, our Apple Authorized technician, Ark Lemal, is certified to handle all hardware issues with your Mac whether under warranty or not. Ark tries to keep some regular hours here in the College Bookstore for the Middlebury Community convenience which are Monday, Wednesday, and Friday later afternoons but since he is the only Tech on campus who handles all of the non-college owned Mac’s, he asks that you follow the drop off method since he is so busy.

Ark can be reached at 802/318-4657 or ark@vtmacit.com