Posts Tagged ‘Web site’

ERes link

Thursday, November 10th, 2011

This is ridiculous. I can’t find E-Res. I’ve found it before, and I’m sure I’ll find it again in the next few minutes. But it’s silly that E-res is on on the list of quick links or main subtopics like ‘research’ and ‘borrowing’.

Mike Sheridan

Contact HelpDesk via website

Wednesday, July 29th, 2009

Link for emailing the Helpdesk DIRECTLY from the web, without having to use email. This is because a recurring problem (that is taking exceedngly too long to fix) is occuring. A number of people can’t log into their webmail middlebury address so they have no concrete way fo contacting the helpdesk from the coputers. And therefore they have no way to immediately communicate the continuation of the problem to support. When we call, we are asked “are you at a computer now?” Therefore, it seems a necessity to have a direct communication other than webmail to the helpdesk.

From Annalisa