Please respond to purchase requests

It would be great to have an email response after submitting a purchase request to let me know: 1. request received 2. general sense of how much time this will take and 3. human contact or other means to track progress of the request. Thanks!

From Lisa Gates

2 thoughts on “Please respond to purchase requests

  1. Terry Simpkins

    Thank you for this great idea! 1.) We will investigate options for automatic notification of requests. 2.) Generally, non-rush requests are received and processed within 4 weeks; rush requests take considerably less time. 3.) Please visit Order Status Query Form if you would like to request an update on the status of your order.

  2. Elin Waagen

    I just want to add that we regularly receive questions at the circulation desks from our users asking for verification and updates on order requests.
    Thanks for looking into this!
    Elin

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