It would be great to have an email response after submitting a purchase request to let me know: 1. request received 2. general sense of how much time this will take and 3. human contact or other means to track progress of the request. Thanks!
From Lisa Gates
Tags: Blog
Thank you for this great idea! 1.) We will investigate options for automatic notification of requests. 2.) Generally, non-rush requests are received and processed within 4 weeks; rush requests take considerably less time. 3.) Please visit Order Status Query Form if you would like to request an update on the status of your order.
I just want to add that we regularly receive questions at the circulation desks from our users asking for verification and updates on order requests.
Thanks for looking into this!
Elin