Author Archives: Lisa Terrier

Heartbleed and the changing of the passwords

As noted in messages from LIS, we are requiring all individuals to change their Middlebury password as a precaution in response to “heartbleed” security threat. If you have not yet changed your password since these email messages were sent, that is since Thursday, April 10^th after 4 pm EDT, you were required to do so before this Thursday, April 24^th at 4 pm EDT.

If you haven’t yet changed your password go to http://go.middlebury.edu/activate/ . (Please note that if you use a smart phone or tablet, you should turn off the device while you change your password.) If you need help changing your password, you can contact the Help Desk at 802 443 2200 or via the Help Desk ticketing system at http://go.middlebury.edu/whd.

Stay Safe.

Microsoft to end technical support for Windows XP and Microsoft Office 2003

Microsoft will end support for the Windows XP operating system and Microsoft Office 2003 software on April 8. Microsoft will no longer release security updates or provide technical support for either product after this date.

Both Windows XP and Office 2003 will continue to function, but computers running either product will become increasingly vulnerable to malware and other forms of cyber-attack.

Due to the risk these vulnerabilities create, the Information Security group considers it necessary that Middlebury College students, faculty and staff have an upgrade to better protect personal and College data.

If you are not sure whether you are using Windows XP, Microsoft has created an easy-to-use website you can use to help at http://amirunningxp.com.

If you have a College-owned device that is running Windows XP, please contact the helpdesk at helpdesk@middlebury.edu, or create a ticket at https://webhelpdesk.middlebury.edu/ to discuss the best course of action. The Technology Helpdesk has already begun the process of migrating all College-owned computers to Windows 7.

Students, faculty, and staff with personal computers running Windows XP will need to upgrade their computer operating system to be able to connect to the Middlebury network or VPN at some point in the future, so please take action as soon as possible.

For questions or assistance, contact the Helpdesk at X2200 or visit https://webhelpdesk.middlebury.edu/ to create an online ticket.

Lead Senior Technology Specialist

2 Replies

I am very pleased to announce the promotions of Nate Burt and Jamie Carroll to the position of Lead Senior Technology Specialist in Service Requests. Nate will be the Lead for the Software and Imaging work group, and Jamie for the Hardware and Distribution work group.

The Leads will help our work-groups by providing support to the community, resolving technology issues within agreed upon time frames, and keeping customers updated on the status of their issues. They will be charged with mentoring the members of their respective teams, as well as student workers, to become skilled technical troubleshooters, good communicators, and building prioritization skills. The Leads will also be tasked with managing and/or tracking large projects within Service Requests.

Please join me in congratulating Nate and Jamie on their well-deserved promotions.

Software folder on Middfiles

LIS will be improving your access to software that you may want to download this summer. The folder, called “Software” resides on Middfiles and gives you access to printer drivers, licensed software, patches and updates. You will see this evolve into different folders, and access will be given via groups in the network directory system.

Please let me know if you have any questions on this.
Lisa Terrier