User experience is not enough – UX designer Whitney Hess. Respect, trust, and support your colleagues or all the super design work is for naught. Adding this to a collection of resources in the LIS Wiki on customer service & feedback (resources are from the all-LIS open meeting/Liaison discussion section last Thursday. Check it out at go/custserv)

Is Siri Smarter than Google?  – We are now on the brink of having access to a powerful new tool that will do much of the search and sorting work for us; with far more intelligence and personalization that we have had in the past. Very soon you will find yourself using, on a daily basis, an emerging new technology called an ultra-intelligent electronic agent (UIEA).