Category Archives: Helpdesk Alert

Key Survey Downtime on Jan 17 for Hardware Maintenance

Helpdesk Alert, Helpdesk Alerts, key survey, LIS Staff Interest, Middlebury Community Interest, Post for MiddNotes, surveys, World App

KeySurvey LogoThe following information is important only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

Please be aware that the WorldAPP team (our Key Survey host) will be performing needed hardware maintenance on this coming Saturday, January 17, 2015, between the hours of:

EST:  2 am to 7 am   (GMT:  7 am to 12 pm)

During these hours Key Survey will be temporary unavailable.  Once the hardware maintenance has been completed, all applications, survey and forms links, and reports will be available as usual.

WorldAPP apologizes for the short notice and will be happy to answer any questions you may have about this maintenance.  Feel free to contact their Support Team via email (cs@worldapp.com), phone (781.849.8118), or live chat from www.keysurvey.com.

 

lynda.com Site Unavailable Sept 19 from 2:00-3:00 AM (EST)

Helpdesk Alert, ITS, libitsblog, library, lynda.com, Middlebury Community Interest, Post for MiddNotes

lynda_logo 72x72For the night owls out there, please note that our lynda.com online learning resource will be unavailable from 2:00 – 3:00 AM Friday, September 19, while web server capacity improvements are implemented.    (What’s that you say?   You haven’t heard of lynda??  Visit go/lyndainfo to see what you’re missing.)

 

Moodle Update on Friday, August 19th

Helpdesk Alert, Helpdesk Alerts, Post for MiddNotes, Post for MiddPoints

From Remote-Learner:

Dear Valued Client,

In order to increase the resilience and reliability of our cloud platform we will be conducting database maintenance on September, 19th between 12:01 a.m. and 2:00 a.m. EST. During most of this period your site will be operational, but there may be short periods of connection loss to the internet.

Thank you for your patience as we continue to improve your experience.

Sincerely,

Remote-Learner Technical Support