Yes, how you create a Helpdesk ticket has changed. We are aiming for a new process that will help you find solutions more easily within one Knowledge Base and create Helpdesk tickets if you don’t find what you need.
All posts by slater@middlebury.edu
Papercut Optical Character Recognition
As part of Middlebury’s commitment to diversity, equity, and inclusion, we have enhanced our scanning platform to support Optical Character Recognition (OCR), effective Sept. 10, 2021.
New Tech Support System Coming — Oct 2021
ITS is excited to announce that TeamDynamix (TDX), a new comprehensive support system, will launch in early October 2021.
Tech Tip: Adding Buffer time Between Meetings in Outlook
Do you struggle with back-to-back meetings? Are you suffering from Zoom fatigue? Why not let Outlook help give you and your colleagues a needed break?
Free Webinar: “LinkedIn Learning for Staff”, 4/14
LinkedIn Learning is hosting a free webinar for staff on Wed, April 14, at 12 PM ET.
Free Webinar: “LinkedIn Learning for Faculty”, 3/17
LinkedIn Learning is hosting a free webinar for faculty on Wed, March 17, at 3 PM ET.
Printing & Support Updates at Midd
ITS has replaced the older multi-function print/copy units in both libraries and in MiddExpress. The new devices will all be able to print in both color and black and white. The way you print to them will change a little and give you more flexibility in printing.
Technology Helpdesk Winter Break Hours
As we approach our holiday break we want to update you on IT Helpdesk hours and our availability to assist you.
MIIS Email Services Update, Dec 10
Starting Thursday, December 10, default email addresses for members of the Monterey faculty and staff will change from @miis.edu to username@middlebury.edu.
ITS Printer Consolidation Project
After extensive assessment, Information Technology Services (ITS) is making changes to printers around campus that will not only improve our ecological footprint and bring valuable service improvements, but will also adhere to the College’s request to reduce costs.
Read more about the printer project and learn about valuable resources for the new equipment.