Category Archives: Design Thinking

Dear Prospective DLC GA

I’m going to keep this brief.

Writing to you now on the last day of work in the DLC, I can honestly say that I loved working here. The draw was immediate, the fit just clicked, and the whole experience was a long and vibrant joy ride of working hard and loving the outcomes. To catalog it all is difficult so I made a short video to share some the highlights. You can check it out below.

If you don’t feel like watching the video, just know that I got involved in the DLC by crashing team meetings. I wouldn’t suggest you do the same, but every DLC GA has their story. From crashing meetings to the first open mic night some friends and I put on in the D-Space, the match was made. On the first day of the Spring of 2015, I walked into the office and told the permanent staff members I was interested in working for them. I was told, “Your persistence will be rewarded.” Within a week I was being interviewed for the position, during which time I was asked, “What is it that you want to do here?” To which I replied, “I want to run MIIS Radio.”

Within a few weeks I was interviewing professors and students, recording audio in weird places and reproducing it online in the Radio Forum. I soon nabbed the position of host of TEDxMonterey 2014, for which I will always be thankful of the DLC and the folks who put me in contact (that means you too Katie Brown!) After TEDx things slowed down and I continued working as a GA into the summer. But we didn’t pick computers and passwords at first. We picked up hammers and paint and heavy objects that we either moved around the space, up and down the stairs, or out of the space entirely. It was prototype time while the students were away – we installed colorful dry erase boards downstairs, sound proofing in the booths, and even built the campfire table in the center of the upstairs space. The Spring 2014 semester and the summer working in the DLC marked two periods which I care to call the experimenting and bonding phases. This is where I really got to know my supervisors and myself. (You’re going to want to click that link!)

In the Fall of 2014 I became a more reliable senior of the space. People had come and gone and the space was transitioning into a service sector. We got the new appointment system and people were coming to us with specific requests – not just on a whim because the DLC was the place to be. For a little while it became very un-fun, but at the same time, the campus came to depend on us for a very niche service for the first time since the office had moved across campus. I was grateful to be there nonetheless. And just because something is un-fun doesn’t mean it isn’t important, for which I am also grateful.

I really started to appreciate being a GA at the DLC in my final semester – of course, as there had been nearly a million other things to do and prepare for. This last semester was marked by the sentiment of trying to exit gracefully. I became well studied and well versed in the motions of customer support and in particular for audio and video editing, which became my specialty alongside web design. I executed some elaborate needs assessments, some funky workshops, countless appointments, and even a great addition to the first ever MIIS Happening, which all in all made me feel really good about my time here. The new GAs had no reason to look up to me, but it felt good to share with them where the DLC had been before and how special their positions were, always offering a helping hand whenever possible.

Now, in the last few days of my on-campus MIIS career, I only have left to say that I loved it it here and if I could do it all over again I would. Not really, but you’ll get what I mean as your time goes on here.

Peace to the place and the people and the grace

that never ceases to amaze or continually elevate.

G

Mind Mapping 101

Mind mapping sounds like something diabolical scientists do… but in actuality, it’s a simple tool to process the scope of work and direction for any project or idea. Like your average brainstorm, it usually starts with a circle in the center of a blank page, and expands with arrows out from the center connecting other free floating ideas, eventually leading to a page full of words, doodles, and color…

Once the concept has been thoroughly mapped however, people usually don’t understand that a mind map can and should be simple, easy to read, and easy to understand.

How do we do that?

  1. Start with a firecracker
    • Consider how you frame the context of your map and you’ll find that a good starting point can lead to all kinds of interesting connections and discoveries. For example, if you put the words “Users ignore our product” in the center of your mind map, you’re going to have a much different outcome than if you put “Users are buying from the competition!”
  2. Speed map
    • A wise man once told me to read every book twice – once for feeling, once for meaning. Sadly, I don’t have time to read most books once, but most of us have time to draw two mind maps, so try not to get bogged down in the details during the mind mapping process the first time. First time around, just write what you feel!
  3. Keep it brief
    • As you speed map, try to limit yourself to 3 connections per node (the bubble or box containing the concept). Beyond 3 and you might be reaching for connections that don’t exist. Less than 3 and you’re just not thinking. By limiting yourself to 3 connections the first time around, you’ll find that you spend less time thinking, and more time mapping.
  4. Value the connections
    • Simple lines and arrows suffice for most mind maps, but mind mapping possibilities are endless if you consider the value of the connection. Label your connections, use colors, and draw unique symbols to represent connections. Your connections are as valuable as your nodes. As an example, the words “Fruit” and “Dried Cranberries” might connect well together, but “Fruit” and “Salad” might not connect well without an arrow labeled “Dried Cranberries”.
  5. Mind mapping should move at the speed of authenticity
    • I know I just told you to speed map, but if this is your second time around slow it down! By the time you get your first (and most pressing) concepts on the page, try only adding and taking away from the map when you can justify the action. Because it’s an iterative process, don’t expect it to be finished in just a few minutes. Return to it after a day or a week if time will allow and you might see a new node or connection you hadn’t before.

In the end, mind mapping is a tool best exercised with patience. I’ve been promoting mind mapping for a while now, and I’ve found that most people’s reservations about it stem from thinking it’s a waste of time. However, if you ever learned to make an outline before writing a paper, consider it the parallel process for project development. Take it one step at a time, and maybe your map will be as beautiful as the one above. For some good mind mapping tools try using Mind42 or CmapTools!

Design Thinking 101

Design thinking is key to maximizing both brainstorming potential and project direction. Thanks to the D-School at Stanford, the picture above highlights 5 simple steps to designing a better project or product. This blog post however is not to reiterate how to design think, but rather what design thinking can offer you. Here are 5 reasons why you should consider design thinking for your next project:

  1. Perspective
    • Gaining or even changing perspective is difficult. We’re often so close to our own biases that we don’t even need to articulate them. Deliberately empathizing with the target audience is an invaluable exercise in changing perspective. Your dedication may be unshakable, but your approach may be askew. Try mapping out the life of, and needs of, your target audience, and defining what is most important to them before proceeding with innovation.
  2. Fresh voices
    • People who both lead and dominate discussion don’t have to be in charge of either of those roles in design thinking. Encourage your quietest team members to contribute by deliberately silencing the leaders, choose a random facilitator for each session, or ask your team to bring inspiring youtube clips or artifacts to the meeting. The opening stages to design thinking should be wild and unpredictable.
  3. Planned brainstorming
    • The only thing worse than a long-winded office meeting is a long-winded brainstorm session. Planned brainstorming has a limit, and design thinking will allow you and your team to close the door on brainstorming in a collective and convenient way. Try having your teammates bring ideas to the meeting before it starts, have them share their ideas with another, then present on each other’s ideas. Feel comfortable closing the door on a brainstorm session when it’s time to prototype.
  4. Distillation of ideas
    • Ideas are always good until they’re shared, then we may realize most of them are flimsy. There’s no better way to distill ideas into useful prototyping directions than to bounce them off other team members. Keep in mind that by empathizing wholeheartedly with the target audience, your ideas should resonate well with your team.
  5. Rewarding experimentation
    • By the time you move on to prototyping and testing your ideas, you should feel good about how radical your brainstorming process became. It’s equally as valuable to cull bad ideas from the table as it is to find the right idea to proceed with. And as the process becomes increasingly refined, feel free to return to the brainstorming process for something a bit more specific.

Design thinking doesn’t have to be the kryptonite of your group focus – and don’t expect it to be the savior of every project. Try it out here and there with intentionality. Tap into the creative potential of your team by pushing them to the edge of their comfort zones and welcoming their ideas as invaluable parts of the process. So next time you hear someone suggest design thinking a solution, give it a chance!