Tag Archives: missing items

Can’t find a reserve item?

The first thing you should do if you can’t find a reserve item is tell a supervisor about it immediately. It’s critical that we know that something is missing as soon as possible so we can do a thorough search for it. The sooner we know, the sooner we can take steps to replace an item if it’s truly missing. Please help us maintain an organized and complete reserves collection by letting a supervisor know ASAP if something can’t be found. Thanks for your help with this.

Can’t Find It? Reported Missing?

When you can’t find the library material you are looking for or someone reports an item missing, here is what to do:
Look it up in Mill Circ – and verify status (is it already checked out, or marked missing?), location (where is it supposed to live?), last activity date (long-gone or maybe recently used) – these can be helpful clues in finding it
Place it on hold for the borrower and change the status to missing
Print item record (summary view)
Now search all possible places for it
If you are unable to leave the front desk and search for it immediately, refer it to (or set it aside for) a Circ supervisor
If not found after a thorough search, refer to a supervisor to cancel the hold so that the borrower is alerted that it was not found
Always suggest NExpress – or if not available in NExpress, suggest ILL – and show them how if they are unfamiliar with the process.
Thanks!

Need help finding a book?

From our web pages:
Need help finding a book?
If you can’t find the library material you’re looking for, try these steps:

Check the listing in the library catalogue to make sure the item is listed as status available.
Make sure you’re looking in the correct library: Armstrong (McCardell Bicentennial Hall), Main Library, Music Library (CFA).
Check the “Location” of the item, it might be part of a specific collection: Reference, Arabic, Chinese, Japanese, Oversize, Vermont Collection, Reserves, Media, Government Documents, Mini-scores, or Special Collections. Each of these collections is housed together in separate areas in each Library, not with regular books on the shelves.
Check the Library Map to make sure you’re looking in the right place.
If you still can’t locate the item you’re looking for on the shelf, please report it missing.

There are several ways to do this:

Web:
Place a request through the library catalog, MidCat. This will initiate a search and we will hold the book for you if found. We will notify you by email if not found.

Email:
Library Circulation at library_circulation@middlebury.edu,

Call:
Main Library Circulation Desk at 802-443-5494
Music Library at 802-443-5218
Armstrong Library at 802-443-5449

In person:
Stop at one of the Circulation Desks in person.