We just experienced another incident of the wrong ID number being embedded in a summer ID.
Which means that when you scan an ID, the wrong account will display on the screen and you may inadvertently check things out to the wrong person.
Help solve this problem by verifying that the name on the ID and the name on the screen always match.
Look at photo and name on ID
Look at name on borrower account on screen
Do they match?
If yes – proceed with check-out
If no – alert a supervisor immediately – do not check out
This person needs to get a new ID at Public Safety before borrowing
If necessary, ask for another photo ID and type in their name to bring up the correct borrowing account.
Please extend our apologies for the inconvenience.