Author Archive

TeamDynamix (TDX) Updates & Communication Methods


The new TeamDynamix ticket system rolled out last October and we are continually improving with feedback received from our campus community.

ITS Helpdesk Winter Break Information


The Helpdesk will be closed for the winter break from December 23 – January 2.

Learn more.

Customer Purchases of Technology


Great news!  College faculty and staff can purchase many computer peripherals directly through Oracle Finance purchasing system.  Purchasing with this new system gives you the ability to price, budget, order, and directly receive items.  In addition, you will be able to track shipping and confirm charges are correct. We are here to guide, and recommend […]

Welcome to “Self-Service” Software Installation


ITS has been working on options for our customers to install licensed software on their college-owned computers using convenient, “self-service” methods that provide control over when the installations take place. (We are not licensed to provide software on personally owned computers, only college owned.)  To learn how this works on college Windows computers, please visit […]

Microsoft to end technical support for Windows XP and Microsoft Office 2003


Microsoft will end support for the Windows XP operating system and Microsoft Office 2003 software on April 8.  Microsoft will no longer release security updates or provide technical support for either product after this date. Both Windows XP and Office 2003 will continue to function, but computers running either product will become increasingly vulnerable to […]

New Staff Member in Service Requests


The Helpdesk has hired a new Senior Technology Specialist, Scott Remick.  Scott is a local who brings many years’ experience in the computing realm, having split his career between Computer Alternatives and RetailVision.  We are excited to have his skills already … Continue reading

New Employees on the Helpdesk


I’m sharing great news! The Helpdesk has hired staff for our two open positions.  We have hired Chris Anderson for the position of Computing Specialist II.  Chris worked for the helpdesk while attending classes at Middlebury College (2006-2010).  His start … Continue reading

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