Summary and selected trends

The 2014 survey saw a response rate of 61.9% (n=432) of students.

• In 2014, the 5 most important services for students were:
  1. availability of wireless access on campus (most important)
     
  2. performance of wireless access on campus
  3. campus printers
     
  4. e-mail services
     
  5. BannerWeb
     

• In 2014, the 5 least important services for students were:
  1. web portal (least important)
     
  2. library subject guides
     
  3. support for digital/audio creation
     
  4. computing web site
  5. library web site
     

• In 2014, the top 6 most satisfactory services for students were:
  1. library databases (e.g. JSTOR) (most satisfactory)
     
  2. physical library collections
  3. overall library service
     
  4. campus computing labs
  5. library circulation services tied with library web site
     

• In 2014, the 5 least satisfactory services for students were:
  1. performance of wireless access on campus (least satisfactory)
     
  2. campus printers
     
  3. web portal
     
  4. group study spaces in the library
  5. time it takes to resolve your computing problems

• Compared with the 2012 survey results, student responses in each category suggest:
  • an increase in the importance  of:
    • Moodle and quiet work space in the library
  • a decrease in the importance of:
    • library subject guides and library reference services
  • an increase in the use of:
    • Moodle
  • an increase in the satisfaction with:
    • campus printers, Moodle, group study spaces in the library, input into library decisions that affect you, quiet work space in the library, study carrels in the library, and input into computing decisions that affect you
  • a decrease in the satisfaction with:
    • access to online resources from off-campus and e-mail services
      

• In 2014, students were most interested in learning more about:
  • avoiding and solving computer problems, graphics sofrware, backing up data, audio/video editing software (e.g. iMovie, Premiere), and finding and evaluating information for your scholarship

Student Satisfaction vs. Importance scatter plot