Summary and selected trends

The 2014 survey saw a response rate of 68.2% (n=253) of faculty.

• In 2014, the 5 most important services for faculty were:
  1. e-mail services (most important)
     
  2. departmental printers
  3. support when you have a computing problem
  4. access to online resources from off-campus
  5. performance of wireless access on campus

• In 2014, the 5 least important services for faculty were:
  1. video conferencing (least important)
     
  2. web conferencing
     
  3. Summon
  4. Moodle
  5. digital scholarship/digital humanities services

• In 2014, the top 5 most satisfactory services for faculty were:
  1. library circulation services (most satisfactory)
     
  2. library reference services
  3. wired network
  4. e-mail services
  5. library databases (e.g. JSTOR, for example)

• In 2014, the 6 least satisfactory services for faculty were:
  1. Moodle (least satisfactory)
     
  2. your input into computing decisions that affect you
  3. access to online resources from off-campus
  4. support for audio/visual creation tied with video conferencing tied with your input into library decisions that affect you

• Compared with the 2012 survey results, faculty responses in each category suggest:
  • an increase in the importance of:
    • Moodle, support for innovative ideas, Summon, support for audio/video creation, and library e-book collections
  • a decrease in the importance of:
    • wired network, quiet work space in the library, overall library service, and physical library collections
  • an increase in the use of:
    • library e-book collections, technology in meeting spaces/classrooms, and library liaison/contact
  • a decrease in the use of:
    • video conferencing
  • an increase in the satisfaction with:
    • time it takes to resolve your computing problems, library liaison/contact, support when you have a computing problem, time it takes to resolve your classroom technology problems, and performance of wireless access on campus
  • a decrease in the satisfaction with:
    • access to online resources from off-campus

• In 2014, faculty were most interested in learning more about:
  • avoiding and solving computer problems, backing up data, and finding and evaluating information for your scholarship

• In 2014, 52.6% of faculty reported never having used Moodle (down from 62% in 2012)

Faculty Satisfaction vs. Importance scatter plot