Over the summer several technology support centers around campus have been merged to make it easier for students, faculty and staff to find the support they need.
- • The former Lab Support Center and Wireless Laptop Support Center have merged to become the new Student Technology Services area (located in CF448). Wen Lu supervises this are, providing one-stop technology services for all students on campus.
- • Staff from the former Lab Support Center have merged with staff from the former AV Center to become the new Lab & Media Services area, which now works out of the former AV Center (Morse A100). Norman Metcalfe supervises this new combined service area. Lab & Media Services now provides extended service hours for classroom, lab and AV technology needs around campus.
- • The Teaching and Learning Collaborative manages the new Digital Media Commons, both of which can be found in the Kade Technology building. Supervising both areas is Bob Cole. TLC provides assistance for faculty members seeking to use technological tools to facilitate student learning. DMC offers a well-equipped space staffed with mentors for faculty, staff and students working on digital media projects.
- • The Information Technology Services department continues to work with all of the new areas above, and continues to provide technology services for faculty, staff and students from the ITS Help Desk. Supervising this area is John Grunder, with help from Trinidad Gomez, Gustavo Carvalho, Norman Metcalfe, Wen Lu and AnneMarie Steiger.
Here’s a contact list for Fall 2008. This list describes each area and provides telephone and email addresses to contact for services.
— from the Information Technology Services Department