Cynthia Slater

Posts by Cynthia Slater

 
 
 

Webmail’s New Look — Coming Soon

Categories: email, LIS Staff Interest, Post for MiddNotes, Post for MiddPoints, webmail

MaskThe upgrade of our email environment over the holiday break will bring a cleaner, more minimal look to Webmail (also known as Outlook Web App – OWA), designed with “touch” devices in mind.  The appearance of the Webmail login screen has already changed, but the workings once logged in will not change until after your account has migrated.

  • Student mailboxes will migrate Wed, Dec 17 through Fri, Dec 19.
  • Faculty & Staff mailboxes will migrate Sat, Dec 20 through Sun, Dec 21.

The most noticeable differences in Outlook’s new “face” are the shift of many buttons/links to the upper right corner and the fact that Public Folders are no longer accessible when using the Web App. You will be able to adjust many settings by clicking the Settings (gear) icon located in the top right corner (beside the ? icon).

Here’s how you can quickly get up to speed on the changes:

* Watch a brief lynda.com movie (under 9 minutes!) to get familiar with the new look:
Exploring the OWA Interface
* Read Microsoft’s brief summary of the highlights:   What’s new in Outlook Web App
* Visit go/webmailhelp for more details, resources and FAQs!

 

 

Reminder: Key Survey Scheduled Downtime on Nov 22 for Upgrade to version 8.6

Categories: Helpdesk Alert, Helpdesk Alerts, key survey, LIS Staff Interest, Middlebury Community Interest, Post for MiddNotes, Post for MiddPoints, surveys, World App

KeySurvey LogoThe following information is important only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

WorldAPP (our Key Survey host) is excited to announce that your Key Survey / Form.com account will be upgraded to the new software version 8.6. on  Saturday, November 22nd, 2014, between the hours of:

EST:   1 AM and 10 AM / GMT:    6 AM and 3 PM

Loaded with variety of new features, this latest software update introduces many of the advanced task management and workflow capabilities that you, our customers, have asked us for.

Please note that your account may be unavailable during the system upgrade. Your respondents attempting to access surveys, forms or reports will receive a friendly notification of the system maintenance in progress. Once the maintenance has been completed, the application and all survey/form/report links will be accessible.

To learn more about version 8.6 software release ahead of time, visit the Fall ’14 Release Promo page.

If you have any questions about this update please feel free to contact support@worldapp.com.

Key Survey Mobile App Update Now Available

Categories: Helpdesk Alert, Helpdesk Alerts, key survey, LIS Staff Interest, Middlebury Community Interest, mobile, Post for MiddNotes, Post for MiddPoints, surveys, World App

KeySurvey LogoThe following information is pertinent only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

Message text (excerpt) from WorldAPP’s Customer Care team, dated 10/21/14:

New updates for Form.com Mobile v4.0 and Key Survey Mobile v4.0 are now available for download.

What’s New: This latest software update provides enhanced ability to capture data from your mobile device while offline and offers improved data synchronization technology with a faster automatic data upload frequency rate when online – now, every 5 minutes.

Before downloading the update, please be informed that:

• Legacy versions of the Form.com Mobile and Key Survey Mobile apps will continue to operate, however, we highly recommend installing the latest update to receive the best possible performance.
• We advise performing a final synchronization request to ensure all data is uploaded to the server. Failure to do this could result in data loss.
• If you are still working from the WorldAPP Offline branded mobile app, it is recommended that you install the new mobile app (Form.com Mobile for Form.com accounts, Key Survey Mobile for Key Survey accounts), as WorldAPP Offline will no longer be supported. Follow these 4 simple steps for a smooth transition to the new app.

As always, WorldAPP’s support staff can assist with questions you may have.

 

 

lynda.com Site Unavailable Sept 19 from 2:00-3:00 AM (EST)

Categories: Helpdesk Alert, ITS, libitsblog, library, lynda.com, Middlebury Community Interest, Post for MiddNotes

lynda_logo 72x72For the night owls out there, please note that our lynda.com online learning resource will be unavailable from 2:00 – 3:00 AM Friday, September 19, while web server capacity improvements are implemented.    (What’s that you say?   You haven’t heard of lynda??  Visit go/lyndainfo to see what you’re missing.)

 

Printing to Public Printers — Minding P’s & Queues Just Got Easier

Categories: Labs and Public Computing, LIS Staff Interest, lisblog, Post for MiddNotes, print, print release, printers, printing

Blue PrinterDo you print at the College libraries?  At any of our public computing labs?  If so, on your next visit, expect a streamlined list of printer choices offering expanded locations where you can go to release your print job(s).  It’s easier and more flexible!

Look for two new print queues — Library_Printers and Non_Library_Printers — that are now available for use.    (FollowMeBW will be retired.)

Remember…  For fastest results, print directly from a lab computer.  Visit go/howtoprint to view our updated instructions on how to print to a public printer.

Macintosh – Middfiles – Mmmmm… News You Can Use

Categories: LIS Staff Interest, Mac, middfiles, Middlebury Community Interest, Post for MiddNotes, Post for MiddPoints, servers

Mac users…  Are you having the best possible experience with Middfiles?  It may be time to update how you connect to Middfiles, as well as create some useful shortcuts!

First, check your connection.  In the Finder, click on the Go menu, then click Connect to Server.  You should use cifs://middcloud.middlebury.edu/middfiles and remove any “smb” middfiles favorites you may have stored, as shown.

Go>Connect to Server

Removing outdated SMB favorite

Now it’s time to create some powerful Sidebar favorites for easy access to your frequently-used folders (see sample below).  Sidebar favorite locations are visible in all your programs!  Refer to our wiki article for complete details on how to create these favorites & get rid of outdated ones.

Sidebar Favorite Sample

Sidebar Favorite Sample

Technical stuff:  We use the SMB protocol to connect to Middfiles almost exclusively on campus and the latest revision is CIFS.  To use the most current version of SMB you must specify CIFS in your connection.  Outdated connections may results in errors when saving to Middfiles or be slower.

Announcing the new LIS Help & Support site — the gateway for great help

Categories: help, LIS, LIS Staff Interest, Middlebury Community Interest, Post for MiddNotes, Post for MiddPoints

AnnounceThanks to the hard work of the LIS Education and Training team, LIS now offers a help gateway that collects great resources from all corners of our department and makes it easy for you to find what you need.  You’re also quite likely to discover some new tools and ways to learn about technology and library resources along the way.  Don’t take our word for it — visit go/lishelp and see for yourself.  Here are just a few things you can do:

  • Search LIS web pages and wiki lore to get answers to your questions.
  • Submit a HelpDesk ticket to request assistance or search the FAQ database for answers.
  • Find who in LIS can help you.
  • Use quick links to access “how to” information tailored to different audiences.
  • Check systems status.
  • Learn how LIS can help you acquire more technology and library skills.

 

 

Ready to Learn about Technology? Your lynda.com tutor never sleeps!

Categories: Education & Training, learning, LIS Staff Interest, lynda.com, Post for MiddNotes, Post for MiddPoints, training, workshops

lynda_logo_72x72  Did you know that Middlebury College offers self-paced learning 24/7?  Our fabulous online learning resource, lynda.com, uses short videos to help you acquire new business and technology skills and is available to faculty, staff, and current students.

To find out more, sign up for “Using Online Learning at Middlebury” on Tuesday, October 15 at 4:15 pm.

For more details about learning opportunities visit go/lislearn.

Follow-Me Printing Update: Easier-to-Remember Print Queue Name

Categories: Follow-Me, LIS Staff Interest, Post for MiddNotes, print, print release, printers, printing

Woman-PrinterFans of Follow-Me Printing will be happy to know we have changed the print queue name, making it easier to remember.  When submitting your print job, look for FollowMeBW which has replaced Virtual BlackandWhite, effective 10/4/13.

Students, if you haven’t yet tried “Follow-Me” you’re making your printing life more difficult than it needs to be.  Visit go/followme to learn more or check out our earlier blog post.  This time saver allows you to print to a single print queue, then go to any participating print release station to release your print job(s).

Remember…  for fastest results, use Follow-Me Printing on a lab computer.

“Follow-Me Printing” now available! (Um, what does that mean?)

Categories: LIS Staff Interest, Post for MiddNotes

Follow-Me Printing allows you to print to a single virtual print queue, then go to any participating print release station to release your print job(s).   Presently, Follow-Me print jobs can be released from any of six different stations on campus; see the list below.

Choosing the new FollowMeBW print queue means you can head to the Davis Family Library…  or Sunderland…  or BiHall.  Changing your mind no longer means having to resubmit your print request!

For fastest results, use Follow-Me Printing on a lab computer:

It’s easy to do this when your documents are safely stored on Middfiles:

  1. Select FollowMeBW from the drop-down list when choosing a printer.
  2. Proceed to any of the six participating print release station locations (see list below) and log on with your Middlebury username and password.
  3. Release your print job by clicking “Print” located on the right-hand side.

Follow-Me Printing using PaperCut’s Web Print:

You can print documents to the new FollowMeBW print queue from your personally-owned computer using PaperCut’s Web Print.  Please note that you may experience delays using Web Print.  For fastest results, submit your print job from a lab computer using the instructions above.

Which printers can “Follow Me”?

Printer Name

Printer & Release Station Location

BIH203K Bicentennial Hall 203
LIB142 Davis Family Library 142
LIB242 Davis Family Library 242
LIB242K Davis Family Library 242
LIB303 Davis Family Library 303
SDL121K Sunderland 121