Author Archives: Cynthia Slater

New Cloud File Storage: Welcome to Your New “Home”!

cloudsMicrosoft’s OneDrive file storage system has just been turned on for all staff, faculty, and students on the Middlebury campus and at MIIS.  Now that our e-mail has successfully moved to the cloud, we turn next to Middfiles “home” folders.  Don’t panic!  You’re not in this alone — we’re here to help.  To take advantage of the many benefits of cloud storage, you’ll want to begin by moving the contents of your “home” folder from Middfiles to OneDrive.  (“Orgs” and “Classes” folders on Middfiles are staying put for now.)  If you are already using cloud storage through Google, you may certainly use this service instead.  Our goal is for all of you to complete the move of your Middfiles “home” folders to the cloud by the end of this year.

In the upcoming weeks ITS will be scheduling training for partners across the Midd community so we can work together to assist anyone who needs a hand with this exciting, new service.  We will also provide documentation, online tutorials, and workshops designed to get you moving your files quickly and easily, using methods that work best for you.  Watch your email for upcoming details.

Can’t wait to learn more – and perhaps give things a try?  Take a look at

Wireless Update

You may have noticed that no changes to our wireless networks took place yesterday (3/16).  We are giving people more time to switch from Midd-standard to the new MiddleburyCollege network.  If you haven’t already done so, please take this opportunity to connect your wireless devices to MiddleburyCollege.  If you encounter any difficulties, contact the Technology HelpDesk for assistance.

The following wireless networks are currently available:
* MiddleburyCollege is the new, fast, and secure wireless network.  A Middlebury username and password or guest account is required.
* MCPSK is the new wireless network for the limited devices that cannot connect to the MiddleburyCollege network, including the following:  PlayStation, Xbox, Nintendo DS, Kindle, and Nook.
* Midd-standard continues to be available to provide wireless access to campus visitors.
* The eduroam network is available for guests from participating institutions who don’t have Middlebury credentials.

Key Survey Downtime on Jan 17 for Hardware Maintenance

KeySurvey LogoThe following information is important only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

Please be aware that the WorldAPP team (our Key Survey host) will be performing needed hardware maintenance on this coming Saturday, January 17, 2015, between the hours of:

EST:  2 am to 7 am   (GMT:  7 am to 12 pm)

During these hours Key Survey will be temporary unavailable.  Once the hardware maintenance has been completed, all applications, survey and forms links, and reports will be available as usual.

WorldAPP apologizes for the short notice and will be happy to answer any questions you may have about this maintenance.  Feel free to contact their Support Team via email (, phone (781.849.8118), or live chat from


Webmail’s New Look — Coming Soon

MaskThe upgrade of our email environment over the holiday break will bring a cleaner, more minimal look to Webmail (also known as Outlook Web App – OWA), designed with “touch” devices in mind.  The appearance of the Webmail login screen has already changed, but the workings once logged in will not change until after your account has migrated.

  • Student mailboxes will migrate Wed, Dec 17 through Fri, Dec 19.
  • Faculty & Staff mailboxes will migrate Sat, Dec 20 through Sun, Dec 21.

The most noticeable differences in Outlook’s new “face” are the shift of many buttons/links to the upper right corner and the fact that Public Folders are no longer accessible when using the Web App. You will be able to adjust many settings by clicking the Settings (gear) icon located in the top right corner (beside the ? icon).

Here’s how you can quickly get up to speed on the changes:

* Watch a brief movie (under 9 minutes!) to get familiar with the new look:
Exploring the OWA Interface
* Read Microsoft’s brief summary of the highlights:   What’s new in Outlook Web App
* Visit go/webmailhelp for more details, resources and FAQs!



Reminder: Key Survey Scheduled Downtime on Nov 22 for Upgrade to version 8.6

KeySurvey LogoThe following information is important only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

WorldAPP (our Key Survey host) is excited to announce that your Key Survey / account will be upgraded to the new software version 8.6. on  Saturday, November 22nd, 2014, between the hours of:

EST:   1 AM and 10 AM / GMT:    6 AM and 3 PM

Loaded with variety of new features, this latest software update introduces many of the advanced task management and workflow capabilities that you, our customers, have asked us for.

Please note that your account may be unavailable during the system upgrade. Your respondents attempting to access surveys, forms or reports will receive a friendly notification of the system maintenance in progress. Once the maintenance has been completed, the application and all survey/form/report links will be accessible.

To learn more about version 8.6 software release ahead of time, visit the Fall ’14 Release Promo page.

If you have any questions about this update please feel free to contact

Key Survey Mobile App Update Now Available

KeySurvey LogoThe following information is pertinent only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

Message text (excerpt) from WorldAPP’s Customer Care team, dated 10/21/14:

New updates for Mobile v4.0 and Key Survey Mobile v4.0 are now available for download.

What’s New: This latest software update provides enhanced ability to capture data from your mobile device while offline and offers improved data synchronization technology with a faster automatic data upload frequency rate when online – now, every 5 minutes.

Before downloading the update, please be informed that:

• Legacy versions of the Mobile and Key Survey Mobile apps will continue to operate, however, we highly recommend installing the latest update to receive the best possible performance.
• We advise performing a final synchronization request to ensure all data is uploaded to the server. Failure to do this could result in data loss.
• If you are still working from the WorldAPP Offline branded mobile app, it is recommended that you install the new mobile app ( Mobile for accounts, Key Survey Mobile for Key Survey accounts), as WorldAPP Offline will no longer be supported. Follow these 4 simple steps for a smooth transition to the new app.

As always, WorldAPP’s support staff can assist with questions you may have. Site Unavailable Sept 19 from 2:00-3:00 AM (EST)

lynda_logo 72x72For the night owls out there, please note that our online learning resource will be unavailable from 2:00 – 3:00 AM Friday, September 19, while web server capacity improvements are implemented.    (What’s that you say?   You haven’t heard of lynda??  Visit go/lyndainfo to see what you’re missing.)


Printing to Public Printers — Minding P’s & Queues Just Got Easier

Blue PrinterDo you print at the College libraries?  At any of our public computing labs?  If so, on your next visit, expect a streamlined list of printer choices offering expanded locations where you can go to release your print job(s).  It’s easier and more flexible!

Look for two new print queues — Library_Printers and Non_Library_Printers — that are now available for use.    (FollowMeBW will be retired.)

Remember…  For fastest results, print directly from a lab computer.  Visit go/howtoprint to view our updated instructions on how to print to a public printer.

Macintosh – Middfiles – Mmmmm… News You Can Use

Mac users…  Are you having the best possible experience with Middfiles?  It may be time to update how you connect to Middfiles, as well as create some useful shortcuts!

First, check your connection.  In the Finder, click on the Go menu, then click Connect to Server.  You should use cifs:// and remove any “smb” middfiles favorites you may have stored, as shown.

Go>Connect to Server

Removing outdated SMB favorite

Now it’s time to create some powerful Sidebar favorites for easy access to your frequently-used folders (see sample below).  Sidebar favorite locations are visible in all your programs!  Refer to our wiki article for complete details on how to create these favorites & get rid of outdated ones.

Sidebar Favorite Sample

Sidebar Favorite Sample

Technical stuff:  We use the SMB protocol to connect to Middfiles almost exclusively on campus and the latest revision is CIFS.  To use the most current version of SMB you must specify CIFS in your connection.  Outdated connections may results in errors when saving to Middfiles or be slower.

Announcing the new LIS Help & Support site — the gateway for great help

AnnounceThanks to the hard work of the LIS Education and Training team, LIS now offers a help gateway that collects great resources from all corners of our department and makes it easy for you to find what you need.  You’re also quite likely to discover some new tools and ways to learn about technology and library resources along the way.  Don’t take our word for it — visit go/lishelp and see for yourself.  Here are just a few things you can do:

  • Search LIS web pages and wiki lore to get answers to your questions.
  • Submit a HelpDesk ticket to request assistance or search the FAQ database for answers.
  • Find who in LIS can help you.
  • Use quick links to access “how to” information tailored to different audiences.
  • Check systems status.
  • Learn how LIS can help you acquire more technology and library skills.