Consolidation of repetitive tasks related to student employment.  This provides uniform policies and procedures, and reduces staff hours allocated to these tasks.

Deliverable:

• User services student supervisors work as team to find commonalities in the process
• Document timelines (numbers needed, when, hiring process, training)
• Agree upon common payroll policy, scheduling tools, advertising, hiring, & training
• Identify areas of difference between work groups – and document these as well

Outcome:

• Stress reduction by providing redundancy & supporting one another
• Anticipate consolidation of service points
• Standardize process
• Resource sharing

Delivery:

Complete – Fall 2010

Milestones:

• Ongoing: Continuing customer service training
• February 2010:
  Spring hires – team consulting with one another during job posting, interview, hiring, paperwork process
• Summer 2010:
  Create a secondary training for overlaps in job descriptions

Resources:

1. Who is involved:
   Student supervisors for Library Circulation, branches, reserves, helpdesk, media services.
   Currently – Elin, Todd, Dan, Kellam, Shawn, & Stewart.
2. Time:
   mostly the same as in the past, but allow for initial organizational meetings, and a bit more time when advertising, interviewing & hiring.  Time required determined by team allocation of tasks to members.  Little if any additional money or materials – depending on team choices.
   Team approach will allow sharing of responsibilities with common resources – avoiding current challenges when staff are not available for these tasks.

Viability:

• We have already demonstrated part of this goal with the current shared customer service training.  The rest is an extension of the same concept.
• Challenges: buy-in of supervisors, finding shared time to work together
• Opportunity: use of common tools (e.g. scheduling)