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Help us make the LIS website better!

Categories: Midd Blogosphere

We’re temporarily adding pop-up surveys to four of our main web pages. Not everyone will see a survey, but if you are one of the lucky chosen ones, we urge you please to say “yes” and share your feedback. If you do, at the end of your use of the selected page, you’ll be asked 5 short questions – really basic stuff like “What were looking for?”, “Did you find it?” with a chance to tell us what you hoped to find if you didn’t!

The pages we’re checking are go/lis  go/lib  go/helpdesk and go/ct

Thank you for your help. The results of this and other user needs analysis activities (UNA) will be shared with LIS in a future posting.

The LIS Website Team.

Survey tool available for faculty, staff & students

Categories: Midd Blogosphere

Did you know that KeySurvey, the College’s powerful and easy to use survey tool, can be used by faculty, staff and students for College related academic and administrative surveying needs? Find all the details on the LIS Wiki. Contact the Helpdesk if you need a new account.

Usability Testing the LIS Website (Part 2)

Categories: Midd Blogosphere

Presenting part 2 of 2 blog posts describing usability testing methods of the LIS Website team (as promised in the Usabilla post).

The Team presented the results of our findings at a meeting with Area Directors and since the presentation itself does a good job of providing an overview of the other tools we used, here it is: Web Team Recommendations.  We will be passing the torch to a new iteration of the LIS Website team soon.  They will be charged with following up on the status of these recommendations (among other tasks). In addition, we’ll be sharing these recommendations directly with the people in charge of the specific areas of the site.

The presentation is a collection of highlights from our testing data (not an exhaustive list of all the results). There are links to additional information and fuller descriptions of the issues and recommendations, within the presentation itself, but they can be seen here as well.

Other tools and data sources:

(The observational testing data was collected with the help of 18 student, faculty and staff testers and the Silverback testing tool, which created videos that we analyzed to get our results. Just a note of explanation about Silverback: to get this information we recorded our testers performing task-based scenarios and we drew direct conclusions about specific tasks and generalized conclusions based on overall interaction with the website. We owe an extra special thank you! to all of the testers who generously volunteered their time, braved the webcam, and who, across the board, gave us wonderful insights and feedback to help improve our site!)

We continue to invite additional feedback on all parts of the LIS Website and the College site as a whole. Even though the current installment of the LIS Website team is wrapping up its work, there are many people involved with continued improvement and refinement of the website, and we’ll do our best to make sure feedback is directed to the right people.

Ways to give feedback:

Help us improve the LIS Website!

Categories: Midd Blogosphere

The LIS Website team has set up four quick tests to see if we’ve placed links to resources and information in the right place on the page and used the correct labels. For each test, you’ll be asked 5 questions like, “Where would you click to find out when the next Cookie Night will be?” You can click anywhere on the screenshot and can leave multiple clicks for each question. To add a comment to one of your clicks like, “I’d click here, but only because I know to find Cookie Night information on the blog…” you can click the plus (+) sign above and to the right of your placemark.

We’ve created one test for each of the four areas of the LIS Website. Each test has a different set of five questions. A test should only take 1-2 minutes to complete. Thanks for your help!

LIS Homepage

Library Homepage

Helpdesk Homepage

Curricular Technology Homepage

Comparison between LIS old & new sites

Categories: Midd Blogosphere

In addition to the summaries provided by Ian, I’d like to add two more graphs. First results from LIS staff:

Staff survey - April 2010

Staff survey - April 2010

Now LIS student employees:

LIS student survey April 2010

LIS student survey April 2010

LIS Website – Student Survey Results & Recommendations

Categories: Midd Blogosphere

I’ve compiled the results from the LIS Website Team’s survey of LIS students workers where we asked about familiarity with areas of the LIS website and knowledge of web technologies. This was a shorter survey than the staff version with 20 students responding to the 2009 version and 17 completed 2010 surveys. Before I present the results of the student survey, I want to share my recommendations based on the results of both surveys. These are just my initial thoughts. The LIS Website Team will compile its recommendations based off this data, the comments included with both surveys, and usability testing we’re conducting this month.

[Reminder: If you want to participate in usability testing, reply to the all-campus email that was sent Wednesday, April 7 with the times when you would be available.]

My Recommendations

  • Establish education programs for RSS, surveying and using the research guides. LIS will soon be forming an Education & Training team and we should recommend that this team prioritize training programs on these services, which our survey showed were unfamiliar to a large portion of LIS staff and student workers. Training on surveying could include both how to use the survey tool as well as research best practices, an area where having a Faculty adviser would be very helpful.
  • Improve visibility of the Emergency Protocols and make sure this information is up-to-date. Both LIS staff and student workers were largely unfamiliar with this documentation. Due to its nature, we need to make sure that these documents are available and understood.
  • Advertise the website as a primary source for information. LIS staff reported that many people still contact them directly for information that is available on the website. When contacted, we should refer people directly to the website to encourage people to go there first in the future.
  • Improve the Staff Directory. With so many staffing changes in the last year, and more to come, it’s understandable that we haven’t maintained the staff directory as well as we should. Hopefully, the Identity Management project will give us new ways to automate the staff directory and more information about its structure.
  • Make LIS event and space information more visible. We’ll be working with the Events Management Office over the summer on additional scheduling tools for the spaces managed by LIS. We need to make sure that this information is prominently featured on the website.

Student Survey Results

Question 2: What features of the new LIS website work or could be improved?

The hours of service for the library and the locations of LIS services both improved with the new site. This is good, since our examination of analytics data showed that these are the most visited sections of the LIS website. Students are still largely unfamiliar with the research guides and the tagging features of our site.

StudentSurveyQuestion2ContactStudentSurveyQuestion2DepartmentsStudentSurveyQuestion2EmergencyStudentSurveyQuestion2EventsStudentSurveyQuestion2HelpdeskStudentSurveyQuestion2HoursStudentSurveyQuestion2LocationsStudentSurveyQuestion2ResearchStudentSurveyQuestion2SpacesStudentSurveyQuestion2StatusStudentSurveyQuestion2Tagging

Question 3: Is there information not on the LIS Website that would be useful to include?

There was no change in the LIS student workers’ response to this question between the 2009 and 2010 surveys. Most respondents still feel that the information that needs to be available on the LIS Website is present.

StudentSurveyQuestion3

Question 4: What is your level of comfort with the following technologies?

There was increase comfort with all of the technologies on the 2010 survey with the largest improvements in Blogs, Wikis, and Content Management Systems. This was expected as these were the tools used to build the new LIS website and several student workers were involved in that effort. The respondents were less comfortable with RSS and surveying.

StudentSurveyQuestion4BlogsStudentSurveyQuestion4CMSStudentSurveyQuestion4IMStudentSurveyQuestion4RSSStudentSurveyQuestion4SurveysStudentSurveyQuestion4Wikis

Data Sets

Full Student Worker Suvery 2009

Summary Student Worker Survey 2009

Full Student Worker Survey 2010

Summary Student Worker Survey 2010

LIS Website – Staff Survey Results

Categories: Midd Blogosphere

Thanks to all the LIS staff who responded to the LIS Website Team’s survey! There were 63 responses to our 2009 survey, prior to the redesign of the LIS Website, and 24 responses to our more recent survey, after the launch of the new site. In this post, I will share some of the results of these surveys and compare the feedback between the two surveys. I’ll discuss the student survey in another post.

Question 3: How important is it for you to reach each of these audiences with your web content?

There was little change between the 2009 and 2010 surveys in which audiences LIS staff see as the primary visitors for their sites. In general, LIS staff now feel that it is less important to reach all of the audiences, but reaching students, faculty and staff remain the primary audiences. Faculty is now the most important audience, where LIS staff had been the most important audience on the 2009 survey.

StaffSurveyQuestion3

Question 5: How often do YOU use these LIS website features?

There was little change in the usage of LIS website features between the 2009 and 2010 surveys. There was a slight increase in the use of LIS Blogs and the LIS Wiki, which we anticipated as we’ve focused a large amount of effort to improve both of these platforms in the last year, particularly by adding documentation to our wiki. The only service that saw decreased usage was the LIS staff directory.

StaffSurveyQuestion4

Because of the smaller number of responses on the 2010 survey, the increase usage of the LIS Blog and LIS Wiki is not noticable until you examine the responses for each category as a percentage of the total responses. This view for each of the items is shown on the charts below.

StaffSurveyQuestion5BlogsStaffSurveyQuestion5CatalogStaffSurveyQuestion5DirectoryStaffSurveyQuestion5GuidesStaffSurveyQuestion5HelpdeskStaffSurveyQuestion5NewslettersStaffSurveyQuestion5Wiki

Question 6: What features of the LIS website could be improved?

There is a clear trend with each of the responses to this question: many of the staff who felt that each of these features could be improved in 2009 now feel that these features work on our site! However, there remains a large segment of LIS staff who are not aware of these features of the LIS site, suggesting both that LIS staff may not visit the LIS site often and, for those who do, we need to do a better job of promoting these features.

The one exception to this trend is emergency procedures, where fewer respondents in 2010 believe this section of our site works and a larger percentage are unfamiliar with this content. Given the nature of this information, especially its importance to LIS staff who were the subjects of these surveys, we need to focus on improving access to this information. Hours of service and space availability were other areas that saw less improvement than other features of the site, though both were improved between the two survey groups.

StaffSurveyQuestion6ContactsStaffSurveyQuestion6DepartmentsStaffSurveyQuestion6EmergencyStaffSurveyQuestion6EventsStaffSurveyQuestion6HelpStaffSurveyQuestion6HoursStaffSurveyQuestion6LocationsStaffSurveyQuestion6ResearchStaffSurveyQuestion6SpacesStaffSurveyQuestion6TaggingStaffSurveyQuestion6Status

Question 7: Do users often contact you for information that is available on the website?

There was little change in the response to this question between 2009 and 2010, which might suggest that we need to improve advertising of the website as a primary source for information, or steer people who contact us to the website to find the information. We should ask people who contact us whether they checked the website to find this information first to determine if the issue is people not using self-service methods to get information or if the information is too difficult to find on the site.

StaffSurveyQuestion7

Question 8: Is there information not on the new LIS Website that would be useful to include?

The 2010 survey shows a dramatic improvement in this metric. I believe this is a result of the process we conducted to transfer information to the new website: all information had to be transferred by hand so people doing the work put a lot of though into including only the necessary information. It’s also probable that the permissions system for our new site, which allows areas to add people to work on the site as needed, helps keep the site up-to-date as new staff can be added to work on a site.

StaffSurveyQuestion8

Question 9: What is your level of comfort with the following technologies?

Overall, LIS staff are more comfortable with all of the technologies listed than they were in 2009. The largest growths in comfort were with Blogs and Wikis, probably as a result of their emphasized use as part of the new LIS website. The most pronounced growth in the highest level of comfort was with the use of RSS.

StaffSurveyQuestion9StaffSurveyQuestion9BlogsStaffSurveyQuestion9CMSStaffSurveyQuestion9IMStaffSurveyQuestion9RSSStaffSurveyQuestion9SurveysStaffSurveyQuestion9Wikis

Question 11: Please rate your overall experience in navigating the LIS website.

Most LIS staff still only feel ‘OK’ about navigating the website, but far fewer find it frustrating and some people actually love it now.

StaffSurveyQuestion11

Data Sources

Here are exports of the data used to create these charts. If you think I’ve misrepresented the information, please feel free to post your own results based on this data. Let us know your thoughts about the survey results in the comments section here. Thanks again to all of the staff who participated!

Full Survey Results 2009

Results Summary 2009

Full Survey Results 2010

Results Summary 2010