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Key Survey Downtime on Jan 17 for Hardware Maintenance

Categories: Midd Blogosphere

KeySurvey LogoThe following information is important only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

Please be aware that the WorldAPP team (our Key Survey host) will be performing needed hardware maintenance on this coming Saturday, January 17, 2015, between the hours of:

EST:  2 am to 7 am   (GMT:  7 am to 12 pm)

During these hours Key Survey will be temporary unavailable.  Once the hardware maintenance has been completed, all applications, survey and forms links, and reports will be available as usual.

WorldAPP apologizes for the short notice and will be happy to answer any questions you may have about this maintenance.  Feel free to contact their Support Team via email (cs@worldapp.com), phone (781.849.8118), or live chat from www.keysurvey.com.


Reminder: Key Survey Scheduled Downtime on Nov 22 for Upgrade to version 8.6

Categories: Midd Blogosphere

KeySurvey LogoThe following information is important only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

WorldAPP (our Key Survey host) is excited to announce that your Key Survey / Form.com account will be upgraded to the new software version 8.6. on  Saturday, November 22nd, 2014, between the hours of:

EST:   1 AM and 10 AM / GMT:    6 AM and 3 PM

Loaded with variety of new features, this latest software update introduces many of the advanced task management and workflow capabilities that you, our customers, have asked us for.

Please note that your account may be unavailable during the system upgrade. Your respondents attempting to access surveys, forms or reports will receive a friendly notification of the system maintenance in progress. Once the maintenance has been completed, the application and all survey/form/report links will be accessible.

To learn more about version 8.6 software release ahead of time, visit the Fall ’14 Release Promo page.

If you have any questions about this update please feel free to contact support@worldapp.com.

Help us make the LIS website better!

Categories: Midd Blogosphere

We’re temporarily adding pop-up surveys to four of our main web pages. Not everyone will see a survey, but if you are one of the lucky chosen ones, we urge you please to say “yes” and share your feedback. If you do, at the end of your use of the selected page, you’ll be asked 5 short questions – really basic stuff like “What were looking for?”, “Did you find it?” with a chance to tell us what you hoped to find if you didn’t!

The pages we’re checking are go/lis  go/lib  go/helpdesk and go/ct

Thank you for your help. The results of this and other user needs analysis activities (UNA) will be shared with LIS in a future posting.

The LIS Website Team.

Survey tool available for faculty, staff & students

Categories: Midd Blogosphere

Did you know that KeySurvey, the College’s powerful and easy to use survey tool, can be used by faculty, staff and students for College related academic and administrative surveying needs? Find all the details on the LIS Wiki. Contact the Helpdesk if you need a new account.

Usability Testing the LIS Website (Part 2)

Categories: Midd Blogosphere

Presenting part 2 of 2 blog posts describing usability testing methods of the LIS Website team (as promised in the Usabilla post).

The Team presented the results of our findings at a meeting with Area Directors and since the presentation itself does a good job of providing an overview of the other tools we used, here it is: Web Team Recommendations.  We will be passing the torch to a new iteration of the LIS Website team soon.  They will be charged with following up on the status of these recommendations (among other tasks). In addition, we’ll be sharing these recommendations directly with the people in charge of the specific areas of the site.

The presentation is a collection of highlights from our testing data (not an exhaustive list of all the results). There are links to additional information and fuller descriptions of the issues and recommendations, within the presentation itself, but they can be seen here as well.

Other tools and data sources:

(The observational testing data was collected with the help of 18 student, faculty and staff testers and the Silverback testing tool, which created videos that we analyzed to get our results. Just a note of explanation about Silverback: to get this information we recorded our testers performing task-based scenarios and we drew direct conclusions about specific tasks and generalized conclusions based on overall interaction with the website. We owe an extra special thank you! to all of the testers who generously volunteered their time, braved the webcam, and who, across the board, gave us wonderful insights and feedback to help improve our site!)

We continue to invite additional feedback on all parts of the LIS Website and the College site as a whole. Even though the current installment of the LIS Website team is wrapping up its work, there are many people involved with continued improvement and refinement of the website, and we’ll do our best to make sure feedback is directed to the right people.

Ways to give feedback:

Help us improve the LIS Website!

Categories: Midd Blogosphere

The LIS Website team has set up four quick tests to see if we’ve placed links to resources and information in the right place on the page and used the correct labels. For each test, you’ll be asked 5 questions like, “Where would you click to find out when the next Cookie Night will be?” You can click anywhere on the screenshot and can leave multiple clicks for each question. To add a comment to one of your clicks like, “I’d click here, but only because I know to find Cookie Night information on the blog…” you can click the plus (+) sign above and to the right of your placemark.

We’ve created one test for each of the four areas of the LIS Website. Each test has a different set of five questions. A test should only take 1-2 minutes to complete. Thanks for your help!

LIS Homepage

Library Homepage

Helpdesk Homepage

Curricular Technology Homepage

Comparison between LIS old & new sites

Categories: Midd Blogosphere

In addition to the summaries provided by Ian, I’d like to add two more graphs. First results from LIS staff:

Staff survey - April 2010

Staff survey - April 2010

Now LIS student employees:

LIS student survey April 2010

LIS student survey April 2010