The Middlebury Blog Network » Service Outages http://sites.middlebury.edu/middblogs Selected Posts from the Midd Blogosphere Wed, 19 Jun 2013 19:29:03 +0000 en-US hourly 1 http://wordpress.org/?v=3.5.1 Summon slow and/or down http://feedproxy.google.com/~r/MiddLibraryInformationServices/~3/RNGDnUbRID4/ http://feedproxy.google.com/~r/MiddLibraryInformationServices/~3/RNGDnUbRID4/#comments Thu, 11 Apr 2013 13:41:36 +0000 Arabella Holzapfel http://sites.middlebury.edu/lis/?p=31687 Continue reading → Continue reading →]]> We have received the following from the folks at Summon:

  the Summon service has experienced interruptions in service.  We are aware of the issue and actively working to resolve it.  We will follow up again once we have more detail.

It just took well over a minute to get the search screen when I typed “go/summon” in an address bar. I did a very simple search a couple of minutes ago and the connection timed out. A comment to this post will be added when we become aware that service is restored.

]]> http://sites.middlebury.edu/lis/2013/04/11/summon-slow-andor-down/feed/ 0 Moodle Infrastructure Maintenance – Thursday, March 7 http://feedproxy.google.com/~r/MiddLibraryInformationServices/~3/_IpgWyIYrW0/ http://feedproxy.google.com/~r/MiddLibraryInformationServices/~3/_IpgWyIYrW0/#comments Tue, 05 Mar 2013 21:24:49 +0000 Joseph Antonioli http://sites.middlebury.edu/lis/?p=31358 Continue reading → Continue reading →]]> From our Moodle host:

Dear Valued Client,

In the past few weeks, some of our clients have been the target of Distributed Denial of Service (DDoS) attacks. These attacks have led to outages for other clients who shared the same internet access points.

To help us detect and prevent this type of attack in the future, Remote-Learner needs to move a critical piece of security infrastructure. The reconfigured hardware will reduce the probability of a successful attack and improve access to the rest of our system during an incident.

We will implement this change during a very brief maintenance window this Thursday, March 7, 2013 at 11:59 PM CST. While the service interruption should not last longer than a couple of minutes, there is a small chance we will require up to 15 minutes.

Thank you for your understanding.

Sincerely,

The Remote-Learner Team

]]> http://sites.middlebury.edu/lis/2013/03/05/moodle-infrastructure-maintenance-thursday-march-7/feed/ 0 Banner Systems Are Restored http://feedproxy.google.com/~r/MiddLibraryInformationServices/~3/qIS1aZL9q_c/ http://feedproxy.google.com/~r/MiddLibraryInformationServices/~3/qIS1aZL9q_c/#comments Sun, 03 Mar 2013 22:58:10 +0000 Carol Peddie http://sites.middlebury.edu/lis/?p=31354 Continue reading →]]> Dear Colleagues,

All banner systems are now back up and available for use. Thank you for your patience.

Regards, 

Carol Peddie

Associate Dean, Library & Information Services

Director Enterprise Applications

Middlebury College

]]> http://sites.middlebury.edu/lis/2013/03/03/banner-systems-are-restored/feed/ 0 Banner Systems Outage http://feedproxy.google.com/~r/MiddLibraryInformationServices/~3/s268PLOv438/ http://feedproxy.google.com/~r/MiddLibraryInformationServices/~3/s268PLOv438/#comments Sun, 03 Mar 2013 18:13:26 +0000 Carol Peddie http://sites.middlebury.edu/lis/?p=31350 Continue reading → Continue reading →]]> All Banner systems ( INB & SSB/web) are currently unavailable. We have Ellucian technicians working on the problem and will update you as we know more and when the systems are back and available for use.

Thank you-

Carol Peddie

Associate Dean & Director, Enterprise Applications

Library & Information Services,  Middlebury College

]]> http://sites.middlebury.edu/lis/2013/03/03/banner-systems-outage/feed/ 0 Banner & Hyperion Systems will be down for maintenance tonight Monday Jan 21 http://feedproxy.google.com/~r/MiddLibraryInformationServices/~3/BBpkzNpEvZc/ http://feedproxy.google.com/~r/MiddLibraryInformationServices/~3/BBpkzNpEvZc/#comments Mon, 21 Jan 2013 18:43:49 +0000 Carol Peddie http://sites.middlebury.edu/lis/?p=31125 Continue reading → Continue reading →]]>

The Banner Systems (both INB & SSB/ Banner Web) as well as EPM Hyperion Reporting will be unavailable tonight Jan 21 and Fri evening Jan 25.

Schedule:

Monday January 21- All users logged out of Banner by 9pm ET (6pm Pacific) –  Banner System will be available after3am ET (12am Pacific) Tuesday January 22.

This means time card entry/approval will not be available Monday evening Jan 21 after 9pm EST but will be available on Tuesday morning Jan 22 after 3am EST.

Friday January 25 - All users logged out of Banner by 9pm ET (6pm Pacific) –  Banner System will be available after3am ET (12am Pacific) Saturday January 26.

What is happening during this time?  We have scheduled a Load Test to be run against our production Banner Web system.  During the system load test personnel from Middlebury College will work in conjunction with technicians at Ellucian to simultaneously Load Test and Performance Tune our Banner Database Server and the Banner Web (SSB) environments.   To facilitate the testing all users must log out of Banner and remain logged out beginning at 9pm Eastern Time (6pm Pacific) each night until 3am Eastern Time(12 am Pacific) the following morning.  Any user remaining in the system after 9pm ETwill be forcibly logged out by systems administration.

We appreciate your patience & cooperation as we continually strive for improved performance on these critical systems.

Carol Peddie

Associate Dean, LIS

Director Enterprise Applications

]]> http://sites.middlebury.edu/lis/2013/01/21/banner-hyperion-systems-will-be-down-for-maintenance-tonight-monday-jan-21/feed/ 0 Are you reading this post via a feed reader? If so, read on… http://feedproxy.google.com/~r/MiddLibraryInformationServices/~3/29jGhDQgsJQ/ http://feedproxy.google.com/~r/MiddLibraryInformationServices/~3/29jGhDQgsJQ/#comments Wed, 25 May 2011 14:27:44 +0000 Barbara Merz http://sites.middlebury.edu/lis/?p=25705 Continue reading → Continue reading →]]> On Tuesday May 31st we’re going to change the categories on this blog, so if by any chance you’re using a feed of a specific category, that’s going to break. We suggest subscribing to the whole blog for maximum enjoyment! If you’re not a LIS staff member & would like to filter out the more staff related posts, you can subscribe to the new “Middlebury Community Interest” category after May 31st. The other categories will be “LIS Staff Interest”, and “Post for MiddPoints” which will cause the post to be added to the MiddPoints blog too. All the old categories except “The Essentials” will be converted to tags for easy searching.
The LIS Web team developed this new scheme, following recommendations that came out of the open meeting about the future of the LIS Blog (including a call for simplified categories). The AD Team reviewed and approved these changes. We welcome your comments.

]]> http://sites.middlebury.edu/lis/2011/05/25/are-you-reading-this-post-via-a-feed-reader-if-so-read-on/feed/ 0 ScienceDirect down Saturday August 28 http://sites.middlebury.edu/lis/2010/08/24/sciencedirect-down-saturday-august-28/ http://sites.middlebury.edu/lis/2010/08/24/sciencedirect-down-saturday-august-28/#comments Tue, 24 Aug 2010 14:41:34 +0000 Arabella Holzapfel http://sites.middlebury.edu/lis/?p=23890 Continue reading →]]> Journals we access via ScienceDirect (which accounted for over 27,000 uses at Middlebury in 2009) will be unavailable this Saturday due to scheduled maintenance and upgrades.  Estimated downtime in the Vermont time zone is 7:30 am-4:30 pm.

]]> http://sites.middlebury.edu/lis/2010/08/24/sciencedirect-down-saturday-august-28/feed/ 0 Wiley launches new platform this weekend http://sites.middlebury.edu/lis/2010/08/05/wiley-launches-new-platform-this-weekend/ http://sites.middlebury.edu/lis/2010/08/05/wiley-launches-new-platform-this-weekend/#comments Thu, 05 Aug 2010 12:27:28 +0000 Arabella Holzapfel http://sites.middlebury.edu/lis/?p=23790 Continue reading →]]> We access over 1000 online journals provided by Wiley (Wiley InterScience and Wiley-Blackwell).  This coming weekend, Wiley will be launching its new platform for online access, the Wiley Online Library.

We have been notified that Wiley titles will not be accessible between 4 a.m. Saturday and noon on Sunday.  If previous experience is any indication, there may well be at least sporadic problems for some time beyond that.

If you have trouble accessing Wiley titles after noon on Sunday, please send me an email.

We will be keeping an eye on this transition, and I will relay updates by adding comments to this blog post.

]]> http://sites.middlebury.edu/lis/2010/08/05/wiley-launches-new-platform-this-weekend/feed/ 0 Scheduled Downtime Notice for Key Survey: Saturday, July 31, 2010 2-3AM http://sites.middlebury.edu/lis/2010/07/21/scheduled-downtime-notice-for-key-survey-saturday-july-31-2010-2-3am/ http://sites.middlebury.edu/lis/2010/07/21/scheduled-downtime-notice-for-key-survey-saturday-july-31-2010-2-3am/#comments Wed, 21 Jul 2010 14:25:31 +0000 Ian McBride http://sites.middlebury.edu/lis/?p=23723 Continue reading →]]> WorldAPP, the company that hosts Key Survey, has let us know that it will be unavailable on Saturday, July 31, 2010, between 2 am and 3 am EST.

The maintenance is conducted to apply some planned improvements to the hardware.
Once the maintenance is over, you and your respondents will be able to login and access surveys and forms as usual.

If you have any questions or concerns, please contact us:
. Toll Free: (888) 708 8118
. Direct: (781) 849-8118
. E-mail: support@worldapp.com

]]> http://sites.middlebury.edu/lis/2010/07/21/scheduled-downtime-notice-for-key-survey-saturday-july-31-2010-2-3am/feed/ 0 Sunday Downtime Notice for May 23, 2010 http://sites.middlebury.edu/middblogs/2010/05/21/sunday-downtime-notice-for-may-23-2010/ http://sites.middlebury.edu/middblogs/2010/05/21/sunday-downtime-notice-for-may-23-2010/#comments Fri, 21 May 2010 19:00:38 +0000 Ian McBride http://sites.middlebury.edu/lis/?p=23308 Continue reading →]]> UPDATE: Due to various concerns, Banner will NOT be offline this Sunday.

LIS will occasionally perform maintenance on systems during a scheduled window of Sunday 8AM-10AM EST. The following systems may not be available during that time this Sunday, May 23, 2010. If you have questions or concerns, please contact the Helpdesk at helpdesk@middlebury.edu or (802) 443-2200.

* BannerWeb
* Internet Native Banner

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