Several members of the Middlebury community have recently reported receiving fake “Microsoft Tech Support” telephone calls. These calls are scams. Microsoft does not make unsolicited phone calls to help you fix your computer.
If you receive a call from someone claiming to be from “Microsoft Technical Support” (or a similar sounding organization), hang up. The con artists on the other end of the line are trying to trick you into installing unwanted and potentially malicious software on your computer or disclosing your account credentials.
Again, Microsoft’s support organization does not initiate contact with customers. If you receive a call from someone claiming to be from Windows Support or Microsoft Tech support, just hang up on the call.
For more information on how to avoid telephone support scams, please see
Microsoft Safety & Security Center: Avoiding technical support scams.
Through video, a whitepaper, and a visualization tool, JSTOR Labs asks
Can we improve the digital experience and value of the long-form scholarly argument?
(The whitepaper is open for comments and suggestions until January 31, 2017.)
Since the release of the new Adobe Creative Cloud 2017 suite, there have been many requests to install it on college-owned computers and in the public labs for teaching. We are pleased to let you know that it is now available.
Current Adobe users will need to remove older application versions from their college computers first, then install the new 2017 versions to maintain compatibility with our labs and other colleagues. To simplify this upgrade process, self service options are now available for both Mac and Windows college-owned machines.
Here are the upgrade steps for college-owned computers:
- Review details about how to use the self service website.
- Login at http://go.middlebury.edu/kss, click Want Software?, then click the link for Install CCUninstaller to remove all older Adobe Creative Cloud applications.
- Reboot your computer.
- Login again at http://go.middlebury.edu/kss, click Want Software?, then click the link for Install Adobe Photoshop (Indesign or Illustrator). Allow at least 15 minutes for the install to begin.
- Review details about how to find and use the Self Service utility.
- Copy the Plug-ins folder from your computer’s Application folder (e.g., /Applications/Adobe Photoshop CC 2015/Plug-ins/) in advance, as the upgrade process may remove existing ones.
- Launch the Service Service utility.
- In the search field (top right), type 2017, then press Return to show the new offerings.
- Click the Install button to run Adobe CC Uninstall – through 2017.0 to remove all older Adobe Creative Cloud applications.
- Reboot your computer.
- Launch Self Service once again, then search for 2017.
- Click Install to run the application installers you need.
Notes: Adobe Acrobat DC will need to be re-installed if you had it before; it is available through Self Service as well.
Feel free to contact the Helpdesk during our open hours if you happen to hit any road bumps.
When you hear the words “cloud,” “sync,” and “local” all in one sentence do your eyes glaze over? You are not alone. Please take a look at our new handout (easily revisited using http://go.middlebury.edu/cloudpic) to help you understand Middlebury’s cloud storage and some key points about its use.
Pssst… If you find our handout helpful, please don’t tell your friends about it — let them learn the hard way, eh?
Be on the alert for a suspicious email purportedly sent from “email@example.com” with the subject line “Thammasat Great Journal, Thailand“. This is a confirmed phishing message, designed to trick you into downloading a malicious file. Do not click on the links in the message or reply to the message. If you find a copy of the message in your inbox, please delete it. If you find a copy of this message in your spam quarantine, please ignore it and do not release it. The message will be deleted from your quarantine automatically in the next few days.
For more information about phishing attacks, please visit http://go.middlebury.edu/phishing. For more information about the spam quarantine, please visit http://go.middlebury.edu/spam.
It was a hit last spring, and so we’re doing it again: on Wednesday, December 7, the CTLR, the Writing Center, and the Library are hosting the second Middlebury Write-In! Students can attend at either the Davis Family Library or the Anderson Freeman Resource Center to find a productive, social, and supportive environment designed to help them focus on their writing. There will be food, prizes, and writing and research help on hand to make end-of-term writing less stressful and more fun. The Write-In begins at 8 pm and lasts until 11pm, but students are welcome to come any time!
What: Middlebury Write-In!
When: Wednesday, Dec. 7, 8-11 PM
Where: the Davis Family Library and the Anderson Freeman Resource Center
If you borrowed and returned a library iPad in November and signed into your iCloud account using an account that starts with the letter “a” and end with @gmail.com, PLEASE contact the circulation desk so we can unlock this iPad and return it to the circulating pool! Contact firstname.lastname@example.org, call x5494, or stop by the circulation desk. Thanks!