Tags » Middlebury Community Interest


Key Survey / WorldAPP Service Interruption – Update

Categories: Midd Blogosphere

KeySurvey Logo

The login and survey access issues with Key Survey have not yet been resolved.  Here is the latest information received from their support team:

From: WorldAPP Support [mailto:support@worldapp.com]
Sent: Friday, May 15, 2015 1:30 PM
Subject: WorldAPP System Interruptions

Today, WorldAPP services, including Key Survey, Form.com and associated applications, have been subject to a service disruption. Below is a brief overview of what caused the issue and the actions we’re taking to restore services as quickly as possible.

Recently, a CPU on one of the servers that our applications use to access our database started failing. Whilst the failure of one CPU doesn’t cause disruption to our services, it does require maintenance so that should the others fail, our applications aren’t impacted. Yesterday evening, our team migrated services to our disaster recovery environment to enable the required maintenance to take place. This is common practice during periods of maintenance to enable continuation of service and has been regularly implemented without effect.

After a few hours of operating on the disaster recovery environment, for reasons yet unknown, the disaster recovery environment failed. Our team took immediate steps to bring the environment back online and are working very hard on restoring services in order of priority, with the most critical services being the first to be restored. As this process continues, we’ll provide further updates on our community pages here.

As we continue to experience service disruption, our applications will remain unavailable and respondents attempting to complete a survey or form will be directed to an error page. We are incredibly sorry for the frustration that this disruption is causing you, and assure you we’re working as hard as we can to restore full service as quickly as possible.

Yours sincerely,
Teresa Crisci
Director of Client Services

By: WorldAPP, Inc.
161 Forbes Rd Ste 300, Braintree, MA, 02184, US

Key Survey Issues — Login and Survey Access Unavailable

Categories: Midd Blogosphere

KeySurvey LogoWe are currently experiencing issues with Key Survey (hosted by WorldApp).  Users who try to log on will not be presented with the usual login screen; the page simply does not load.  Survey recipients will not be able to access surveys and respond at this time.

WorldApp has been notified of these problems.  Updates will be shared here as soon as they are available.

Remember that go/techalerts can be used for quick access to system up/down information and posts concerning outages.

[As of 9:15 am – WorldApp currently estimates that services will be restored in about 30 minutes.  All modules are affected; surveys and reports are not accessible as well.]

New online quarterly library newsletter!

Categories: Midd Blogosphere

The Library is pleased to announce the first issue of our new, as-yet-unnamed, newsletter!  Please visit us online here (go/librarynews) and read up on helpful research and technology tips, a feature article on Orion Lewis in Political Science, who’s taught a fascinating hybrid (online/in-person) class with Middlebury and MIIS students, tech tips, and more.

Our plan is to publish this 4 times per year, and we need your help with a name!  If you’d like to vote for a newsletter name, please also visit our Doodle poll!

TRAC Terrorism (Trial ends May 30, 2015)

Categories: Midd Blogosphere

A student asked that we trial TRAC Terrorism, so a trial is now under way at both Middlebury College and the Middlebury Institute, ending May 30th.

Created by The Beacham Group, LLC, Terrorism Research & Analysis Consortium (TRAC) is a uniquely comprehensive resource for the study of political violence of all kinds. In cooperation with a team of 2800 experts, TRAC gathers the best information for exploration of this topic by faculty, scholars, students, government and defense professionals, as well as the general public.

Find guidance for how to use the site in this video:

Let us know what you think – email eaccess-admin@middlebury.edu or your liaison.

Is there something you’d like the Middlebury libraries to trial? Let us know at go/requests.

Exam Hours at the Libraries

Categories: Midd Blogosphere

The Davis Family Library will offer extended hours starting Sunday, May 3rd. We will open at 9 am that day and be open 24 hours through Friday, May 8th, when we will close at the regular 11 pm. Saturday, May 9th will be regular hours, 9 am – 11 pm. 24/7 will resume on Sunday starting at 9 am and the library will close at 8 pm on Tuesday, May 19th.

Armstrong Library maintain regular hours, with extended hours on Friday and Saturday, May 15th and 16th.

Full hours can be found at go/hours.

Weekly Web Updates – April 20

Categories: Midd Blogosphere

New WordPress themes available

The following themes are now available in sites.middlebury.edu and sites.miis.edu.


  • WordPress plugin updates:
    • WPtouch Mobile
    • Subscribe2
    • Schedule Posts Calendar
    • Resize Image After Upload
    • Redirection
    • Post Types Order
    • NextGen Gallery
    • MailPoet Newsletters
    • Akismet
    • Liveblog
    • Email Users
    • CM Tooltip Glossary
    • Blog ID In Site Admin Menu
    • BBPress
    • QTranslate-X

Known Issues

  • We’ve been noticing periodic stability issues with the web-server that hosts the GO application. We anticipate that these issues will be resolved by an upcoming system update.

Tweaks and Fixes

      Fixed a broken view that was preventing

faculty-housing listings

    from displaying.

EZproxy upgrade – Sunday, April 12, 2015

Categories: Midd Blogosphere

Library Systems will be performing necessary security upgrades to the EZproxy server on Sunday morning during regularly scheduled downtime (6 am to 10 am) on 4/12/2015.E-Zed-Proxy makes off-campus access easy.

There will be no off-campus access for the Library’s subscription databases, e-books, and e-journals during this time.  There will be intermittent access interruptions on campus, too.  I expect the whole process to last no more than one hour.  I apologize for any inconvenience.

This should be done by 10 am.