Tag Archives: Middlebury Community Interest

Interlibrary Loan Service changes

Dear Library Patrons:
You may have noticed that turnaround times to complete ILL requests
have of late at times been slightly longer than in the past.  As a
result of workforce planning, we have reduced the number of staff
working in this department by .5 FTE. We will of course continue to
fill requests as quickly as we can, but do bear this in mind when
submitting requests with hard deadlines. Please note the following as
well:

* ILL requests submitted with incomplete or erroneous bibliographic
information may be returned to you as unfulfilled and/or in need of
additional information

* ILL staff may not be able to devote quite as much time as in the
past to filling requests for particularly rare or hard-to-acquire
items

You should continue to use our online form
(http://go.middlebury.edu/illiad) to submit ILL requests and as noted
above, provide as much and as accurate bibliographic information as
possible.  If you need to speak to a member of our dedicated ILL
staff, you can stop by the Davis Family Library circulation desk
during the following hours:

Monday – Thursday9am-5pm
Friday: 9am-3pm

We apologize for any inconvenience these changes may cause. If you have questions or comments about these changes, please feel free to contact:

Michael Roy, Dean of Libraries (mdroy@middlebury.edu)

Terry Simpkins, Director, Access and Discovery Services (tsimpkin@middlebury.edu)

Summer Reading!

Summer’s almost here! The library has added 30 new titles to our print browsing collection, and another 30 (including many non-English titles) to our collection of e- and audiobooks (go/overdrive/). These books are available for borrowing by the entire College community, so enjoy the copious Vermont sun with some lemonade and a new book!

Exam hours at the Davis Family Library

The Davis Family Library will be open until 2 am starting Monday night, May 6th. Regular hours resume for Friday and Saturday, May 10th and 11th, then the 2 am closing will be in place for Sunday night through Thursday night.  Regular hours resume for Friday and Saturday, May 17th and 18th.   2 am closing resumes for Sunday and Monday, then both Davis and Armstrong Libraries will close at 10 pm on Tuesday, May 21st.   A reminder that you will need your college ID to access the building after 9 pm.

Armstrong Library will have regular hours until May 21st.

A full calendar of the hours can be found at go/hours

Issue RESOLVED – 503 errors when attempting to open links to websites sent via email

We are pleased to report that the Safe Links service issue is now resolved and we have re-enabled Safe Links. To recap, Safe Links provides extra protections for the Middlebury community from phishing attacks and other malicious email activity by providing time-of-click verification of web addresses (URLs) sent via email.

Thank you for your patience while we worked to resolve matters. Again, we apologize for the disruption.  Please contact the Help Desk if you have any outstanding issues or questions.

Kindly,

ITS Help Desk

Issue UPDATE – errors when attempting to open links to websites sent via email

Microsoft is making significant progress towards resolving the issue with the Safe Links service. In most all cases now, clicking on a link sent to you via email works on the first try. If it doesn’t work, you can typically try again, and the linked website will open.

We are sorry for this disruption in service and any inconvenience. Thank you once again for your patience. We will provide an update as soon as we have more information.

ISSUE – 503 errors when attempting to open links to websites sent via email

We are experiencing an issue with the Microsoft Safe Links service which means you may receive a “503” error if you attempt to click on a link someone outside the organization sent to you via email.

We are working closely with Microsoft to resolve this issue as swiftly as possible. Microsoft has confirmed that this is an issue with their service impacting customers globally. We do not currently have an estimated resolution time.

We have temporarily disabled Safe Links for new, incoming email messages. We will re-enable the Safe Links service after Microsoft has solved the problem.

We will provide an update as soon as we know more. We apologize for this disruption. Thank you for your patience.

Kindly,

ITS Help Desk

Attention VPN (Pulse Secure) Users!

On January 31, 2019, Information Technology Services (ITS) will enable a feature on the Virtual Private Network (VPN) system that will detect if your VPN software needs to be upgraded to the latest release. If an upgrade is indicated, you will see a popup window from the Pulse Secure VPN application informing you that “An upgrade is available for Pulse Secure.” Please click on “Upgrade” to complete the upgrade process. Keeping the client up to date will ensure that all security updates have been applied.

Users of the older Juniper VPN client should note that the system tray icon has changed. The Pulse Secure client icon now looks like a fancy letter “S.”

Linux Users: The automatic upgrade isn’t offered for Linux; the new client can be downloaded manually from https://middfiles.middlebury.edu/software/public/VPN/

If you have concerns or issues with this upgrade please contact the Help Desk at http://go.middlebury.edu/helpme/, helpdesk@middlebury.edu, or 802-443-2200.