Tag Archives: Middlebury Community Interest

Issue RESOLVED – Multi-Factor Authentication

We are pleased to report that the Multi-Factor Authentication service is restored. Microsoft reported service restoration around 2:00 PM on Monday.

Microsoft provided additional guidance stating they would continue to monitor the situation closely. We’ve been doing the same and can confirm that the MFA is working. MFA challenges are working as expected, across all verification methods.

Thank you for your patience while we worked to resolve matters. Again, we apologize for the disruption. Please contact the Helpdesk if you have any outstanding issues or questions.

Kindly,
ITS Helpdesk

UPDATE – Multi-Factor Authentication

The Multi-Factor Authentication service is now by-and-large restored, though Microsoft reports that the fixes may take some time to propagate across their global infrastructure. Our own tests, and feedback we have received from the community, indicate that authentications are now working successfully.

Here’s a complete list of services that were impacted (when accessed from off campus):

  • Microsoft Office 365
  • Email (Exchange Online/Outlook)
  • Microsoft OneDrive
  • Google G Suite
  • Google Drive
  • Adobe Creative Cloud
  • Zoom
  • Web Help Desk (Helpdesk ticket system)
  • Submittable – Provost
  • PeopleGrove
  • Drupal 8 websites (editing/site admin only)

We are sorry for this disruption in service and any inconvenience. Thank you once again for your patience.

Kindly,

ITS Helpdesk

ISSUE – Multi-Factor Authentication

We are experiencing an issue with the Multi-Factor Authentication (MFA) service which is preventing individuals who are off-campus and whose accounts are protected by MFA from accessing services like Office 365, Email, OneDrive, Google G Suite, and Adobe Creative Cloud. We are working with Microsoft to resolve matters as swiftly as possible, but we do not currently have an estimated repair time. We will provide an update as soon as we know more.

Here’s a complete list of impacted services (when accessed from off campus):

  • Microsoft Office 365
  • Email (Exchange Online/Outlook)
  • Microsoft OneDrive
  • Google G Suite
  • Google Drive
  • Adobe Creative Cloud
  • Zoom
  • Web Help Desk (Helpdesk ticket system)
  • Submittable – Provost
  • PeopleGrove

We apologize for this disruption. Thank you for your patience.

ITS Helpdesk

 

Davis Library plotter and copier/fax changing locations

On Wednesday morning, November 21, the plotter located in Wilson Lab will be moved to the Davis Library public printer room 242. To make room for the plotter, the copier/fax in room 242 is moving downstairs to public printer room 142.  

The plotter relocation will alleviate the noise and disruption in Wilson Lab caused by the plotter printing. ITS Service Desk student consultants have been trained to perform basic plotter maintenance and troubleshooting. DLINQ interns are still available for application-specific support and training.

 

Mobile Helpdesk is on the road again!!

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Mobile Helpdesk!  We’re changing the oil, checking the tires, and hitting the road for 2018/2019!  Having some issues with computing?  Want face to face help but you don’t have time to run across campus?  The Mobile Helpdesk will be on-site starting November 29th.  We will be on a rotating schedule at 700 Exchange St., Marbleworks, and Bi-Hall.  Our schedule will be up soon with dates and times for these locations, after we pass inspection.  If you’re in an area where you’d like to have us stop by, please email jdurante@middlebury.edu and we’ll plug your location into our GPS!

New digital scholarship guides in the library!

We’ve been developing new library guides around topics related to digital scholarship (or digital humanities, or digital liberal arts, or whatever usage you prefer). These guides are aimed at faculty, staff, and students who are new to digital scholarship or who are looking to learn new skills in a particular area. They will mainly be styled after our other “How to” guides, offering steps to get started with a particular tool or concept, selected tips on more advanced features, and places to look for more advanced help.

Our first new guide in this series is “Getting started with Omeka,” which gives an outline of options for using Omeka here at Middlebury, the basic steps of getting started building your Omeka exhibit, and links to see how others have used Omeka for research, public scholarship, and in the classroom. More information will roll out to this guide soon on plug-ins and other advanced topics.

You can find the Omeka guide, along with all of our other upcoming digital scholarship guides (including some legacy guides that we’ve included) at go/digitalscholarshipguides/.

If you have topics you would like to see covered in a digital scholarship library, contact one of the expert librarians (listed at go/digitalscholarshipguides/), and we’ll discuss!

ISSUE – Middlebury Shared Email Accounts

We are experiencing an issue with shared email accounts.  Access is denied to individuals or groups who previously had access.  We are currently working with impacted individuals to restore permissions as swiftly as possible.  We will provide an update as soon as we know more.

We apologize for this disruption. Thank you for your patience.

ITS Helpdesk