To our campus community,
We need to make you aware of an on-going phishing email attack on campus. If you see a message like the one shown below, delete it and don’t respond. It you have already responded to this email and given information, contact the Helpdesk at 802-443-2200 and check out the link below explaining what to do next.
These phishing emails can appear legitimate, though they take you to a non-legitimate site or email address. Remember that the Helpdesk will never ask for your username/password.
Here is an example of the most recent email you may have received:
We currently upgraded our Server to 50GB inbox space. Please log-in to your user account to validate E-space.
Your emails won’t be delivered by our server, unless email account is confirmed.
protecting your email account is our primary concern,
for account update CLICK HERE
should you have any questions please contact the IT Helpdesk.
INSTITUTE OF EDUCATION.
Copyright (c)2016 ITS Help Desk”
Helpdesk Manager – Service Requests
110 Storrs Ave – Davis Family Library
Middlebury, VT 05753
This covers the brief week of December 21 through noon on the 23rd.
The IX Show Latest YouTube plugin for WordPress is now available, which provides a shortcode for displaying the latest video from a particular YouTube channel.
Fixes and Tweaks
After compiling the fall semester usage stats for the Wilson Media Lab one trend became apparent: increased usage. When compared with the usage stats for the fall 2014 semester we saw:
- Increase in hourly lab usage counts from 5525 to 7154 which equates to a 29% increase over the 2014 count.
- Peak hourly usage count increased from 454 to 657 (45% increase over the 2014 count). In 2014 this occurred during the 9 – 10 pm time block, in 2015 in occurred during the 3 – 4 pm time block.
- Increase of help requests from 884 to 1075 (22% increase over the 2014 count). In both years help requests peaked the week prior to finals (145 in 2014 and 200 in 2015). Kudos to the digital media tutors for handling all these questions!!
Below is an infographic of lab data. If you are interested in more granular information feel free to contact Heather at firstname.lastname@example.org.
The key features of this release include:
- All images are now responsive and will appear at an appropriate size for the device screen.
- The new “Twenty Sixteen” theme is available for use.
- You can now embed WordPress posts in other WordPress posts by just pasting the URL of the post into a post. Additionally, you can now do this with content from Cloudup, Reddit Comments, ReverbNation, Speaker Deck, and VideoPress and the sites the WordPress already supported.
Tweaks and Fixes
- The header and footer of the MIIS Course Catalog now correctly reflect their design and we’ve corrected a typo on the Schedule Planner page for all the catalogs.
- There is a new wrapper element that is around all video embeds in Drupal to assist with responsive display of the video player. This wrapper now has the proper markup to ensure that it aligns left or right, if you’ve chosen to align the video.
- Several instances where we went a bit too far with output sanitization on the MIIS Drupal site have been fixed to print properly sanitized HTML rather than plain text including the Top Right Image field on stories and the Opening Paragraph field of basic content.
- The “follow this project” link, which linked to the comments form, was removed from MiddSTART posts.
- A contact email address was removed from the MIIS footer.
During our regular maintenance window this Sunday, Dec 20th from 6 am – 10 am we have the following activities scheduled:
Recently, Windows 10 computers have been unable to connect to the MiddleburyCollege wireless network on campus. To address this and other issues, we plan to push a new security configuration for MiddleburyCollege wireless network. (No changes will be made to the other wireless networks.) Your device will likely prompt you to accept a new certificate and/or re-enter your credentials the next time you try to connect. If, after doing so, you encounter any connection difficulties, please contact the Helpdesk.
We appreciate your patience as we continuously strive to keep our systems functioning optimally.
ITS – Central Systems & Network Services
Image: Shawn Whiting, Erin Carson/TechRepublic
Virtual reality in 2016: The 10 biggest trends to watch – one point of view on what to expect, and what not to expect, in virtual reality in the coming year.
The 10 most important lessons IT learned in 2015 – Before moving on to the new year it is a good idea to reflect back on lessons learned during the previous 12 months. It is also a good idea to compare our experience to that of others.
A vulnerability in the Adobe Flash Player software installed on many computers on campus has the potential of allowing a computer to be taken over via an email read (or even previewed) by Outlook. Information Technology Services typically does not interrupt you for software installations and patching, but the severity of this issue requires immediate action.
ITS will be automatically patching Adobe Flash Player on college computers that have outdated versions installed. If you are logged into an affected computer, you may see a Dell KACE pop-up window in the lower right corner of your screen indicating the update is being applied.
There are also updates to Office released December 8th by Microsoft to address this vulnerability. These updates should already have been installed automatically as part of Microsoft Updates. ITS will check the status of these patches. This will slow your computer down for about 15 minutes, and you will see a KACE pop-up if your machine is being patched.
This is a good reminder that we are empowered to maintain software on computers that are assigned specifically to us. Please install all Microsoft, Adobe (and Apple, if you are using a Mac, or Apple software on Windows) patches to keep your computer safe. While there are occasionally problems introduced by patching, their impact is unlikely to be as severe as a virus infection, or the like.
Please contact the helpdesk if you have any questions or concerns about this update. 802-443-2200, email@example.com, or create a ticket at http://go.middlebury.edu/whd (providing us with the “Property of Middlebury College” number of the computer).