Tag Archives: library

Bye-bye Summon, Hello LibrarySearch

LibrarySearch allows you to search our catalog of physical books and all our digital resources at the same time.

The Library has hundreds of databases, indexes and catalogs, providing access to millions of articles, books, films, musical recordings and primary sources.  That sounds promising… until it sounds overwhelming. Where should you start your research? We used to recommend Summon, but over the summer, we replaced Summon with LibrarySearch.  

Like its predecessor Summon, LibrarySearch is a great place to begin your research.  That’s because LibrarySearch links you to nearly everything in our collections. And, we think LibrarySearch is even better than Summon at matching results to your search terms.

We’re still straightening out some of the kinks with our new discovery service.  For example, LibrarySearch is linking to materials at the Middlebury Institute of International Studies at Monterey, and it is not linking to many of our online newspapers. So as always, please get in touch with a librarian if you’re not finding what you need.

Next time you’re starting a research project, try LibrarySearch! Look for it at the center of the Library home page, or at go.middlebury.edu/librarysearch

Issue RESOLVED – 503 errors when attempting to open links to websites sent via email

We are pleased to report that the Safe Links service issue is now resolved and we have re-enabled Safe Links. To recap, Safe Links provides extra protections for the Middlebury community from phishing attacks and other malicious email activity by providing time-of-click verification of web addresses (URLs) sent via email.

Thank you for your patience while we worked to resolve matters. Again, we apologize for the disruption.  Please contact the Help Desk if you have any outstanding issues or questions.

Kindly,

ITS Help Desk

Issue UPDATE – errors when attempting to open links to websites sent via email

Microsoft is making significant progress towards resolving the issue with the Safe Links service. In most all cases now, clicking on a link sent to you via email works on the first try. If it doesn’t work, you can typically try again, and the linked website will open.

We are sorry for this disruption in service and any inconvenience. Thank you once again for your patience. We will provide an update as soon as we have more information.

ISSUE – 503 errors when attempting to open links to websites sent via email

We are experiencing an issue with the Microsoft Safe Links service which means you may receive a “503” error if you attempt to click on a link someone outside the organization sent to you via email.

We are working closely with Microsoft to resolve this issue as swiftly as possible. Microsoft has confirmed that this is an issue with their service impacting customers globally. We do not currently have an estimated resolution time.

We have temporarily disabled Safe Links for new, incoming email messages. We will re-enable the Safe Links service after Microsoft has solved the problem.

We will provide an update as soon as we know more. We apologize for this disruption. Thank you for your patience.

Kindly,

ITS Help Desk

ILLiad scheduled upgrade and down-time

The ILLiad Web pages will be down at 9:00 am on Tuesday 1/8/19 while we upgrade the ILLiad software.  The ILL web site should be inaccessible for only a short time, assuming all goes well with the update.

If anyone has problems after 2:00 pm please contact Rachel Manning at x5498 or rmanning@middlebury.edu for assistance.

More Consistent Linking from Library Databases

In order to provide a consistently satisfactory user experience, in which users of the Library’s research databases (and the Summon discovery service) don’t face dead-end blank screens when trying to reach articles and books, the Library will deactivate Index-enhanced Direct Linking (IEDL) in our link resolver (360Link).

What does this mean exactly?
Index-enhanced Direct Linking (IEDL) is available for certain article databases that cooperate with the company which provides 360Link.  IEDL takes the user from a results list to an article or book without any kind of intermediate screen. From certain databases (and from Summon), IEDL was supposed to streamline the user experience by eliminating clicks between the search results and the items themselves. This has not turned out to be the case.

What will I see?
When you click on a link for full-text, you will now see the familiar intermediate screen for all articles and books.  This “Get it @ Midd” screen is 360Link, our link resolver.  You will then click a button to access the item, as you always have in cases where you saw this screen. The intermediate screen will be similar to the following example:

screenshot "find-it-at-midd"

Why did we make the change?
For several reasons having to do with commercial relationships among various database vendors, IEDL used to function better than it currently does. Now, the inconvenience of the dead-end screens occurs much more often. The dead ends (blank screens) provide little or no useful information as to how the user can access materials the Library actually has. Always displaying the intermediate “Get it @ Midd” screen will allow users to see our accurate holdings and to obtain access consistently.

Questions and/or Feedback
Please feel free to comment below or send questions to the Midd librarians at http://go.middlebury.edu/askus .