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Key Survey / WorldApp Services Restored

Categories: Midd Blogosphere

KeySurvey Logo

As of 8:15 pm today (Fri, 5/15/15), Key Survey functionality has been restored.  WorldApp is conducting a thorough investigation and will be sharing full details with us as soon as they are available.

 

 

 

Key Survey / WorldAPP Service Interruption – Update

Categories: Midd Blogosphere

KeySurvey Logo

The login and survey access issues with Key Survey have not yet been resolved.  Here is the latest information received from their support team:

From: WorldAPP Support [mailto:support@worldapp.com]
Sent: Friday, May 15, 2015 1:30 PM
Subject: WorldAPP System Interruptions

Today, WorldAPP services, including Key Survey, Form.com and associated applications, have been subject to a service disruption. Below is a brief overview of what caused the issue and the actions we’re taking to restore services as quickly as possible.

Recently, a CPU on one of the servers that our applications use to access our database started failing. Whilst the failure of one CPU doesn’t cause disruption to our services, it does require maintenance so that should the others fail, our applications aren’t impacted. Yesterday evening, our team migrated services to our disaster recovery environment to enable the required maintenance to take place. This is common practice during periods of maintenance to enable continuation of service and has been regularly implemented without effect.

After a few hours of operating on the disaster recovery environment, for reasons yet unknown, the disaster recovery environment failed. Our team took immediate steps to bring the environment back online and are working very hard on restoring services in order of priority, with the most critical services being the first to be restored. As this process continues, we’ll provide further updates on our community pages here.

As we continue to experience service disruption, our applications will remain unavailable and respondents attempting to complete a survey or form will be directed to an error page. We are incredibly sorry for the frustration that this disruption is causing you, and assure you we’re working as hard as we can to restore full service as quickly as possible.

Yours sincerely,
Teresa Crisci
Director of Client Services

By: WorldAPP, Inc.
161 Forbes Rd Ste 300, Braintree, MA, 02184, US

New online quarterly library newsletter!

Categories: Midd Blogosphere

The Library is pleased to announce the first issue of our new, as-yet-unnamed, newsletter!  Please visit us online here (go/librarynews) and read up on helpful research and technology tips, a feature article on Orion Lewis in Political Science, who’s taught a fascinating hybrid (online/in-person) class with Middlebury and MIIS students, tech tips, and more.

Our plan is to publish this 4 times per year, and we need your help with a name!  If you’d like to vote for a newsletter name, please also visit our Doodle poll!

Exam Hours at the Libraries

Categories: Midd Blogosphere

The Davis Family Library will offer extended hours starting Sunday, May 3rd. We will open at 9 am that day and be open 24 hours through Friday, May 8th, when we will close at the regular 11 pm. Saturday, May 9th will be regular hours, 9 am – 11 pm. 24/7 will resume on Sunday starting at 9 am and the library will close at 8 pm on Tuesday, May 19th.

Armstrong Library maintain regular hours, with extended hours on Friday and Saturday, May 15th and 16th.

Full hours can be found at go/hours.

Scrivener: Software for Writers Workshop

Categories: Midd Blogosphere

Write Your Thesis with Scrivener
Library Workshop
Wednesday, April 29th
4:30-5:30pm
Register

library workshopAre you working on a large writing project? Scrivener can help! Scrivener is a software program that breaks down your writing into manageable “chunks,” and brings your research and writing together into a single conceptual workspace.

The library will offer a Scrivener workshop on April 29th at 4:30p.m. Participants will learn how to create a new writing project, how to import existing work, and how to outline, research, and write with Scrivener’s unique features. This workshop is aimed at thesis writers but is open to all members of the College community. For more information on Scrivener and to sign up for the workshop, visit go.middlebury.edu/scrivener.

iPoll Databank (trial ends April 13th)

Categories: Midd Blogosphere

Middlebury has two-week trial access to the iPoll Databank from the Roper Center at the University of Connecticut, one of the world’s leading archives of social science data, specializing in data from public opinion surveys.

Check it out and let us know what you think – email eaccess-admin@middlebury.edu or your liaison.

Moodle Maintenance on Friday, March 27th, 2015

Categories: Midd Blogosphere

In order to increase the resilience and reliability of our cloud platform we will be conducting network maintenance on 3/27/2015 between 12 a.m. and 5 a.m., EST. During this time sites will be unavailable for extended periods of time.

Sincerely,
Remote-Learner Technical Support