Tag Archives: ITS

Systems Maintenance this Sunday, November 5th, 2017

During our regular 6am – 10am EST maintenance window we have the following activities scheduled:

 

  • Connectivity to the Public Switched Telephone Network in VT will be offline for up to 30 minutes. Incoming and outgoing calls will be affected.
    • This maintenance is an extension of the maintenance from Thursday, Nov 2nd.
  • There will be a handful of test and development virtual machines migrated between computing platforms. ITS has coordinated with the affected workgroups for the migrations.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Middlebury Information Technology Services

Systems Maintenance this Thursday, October 26th

During our regular 5am – 7:30am EST maintenance window we have the following activities scheduled:

 

  • There will be a network outage at the following VT campus locations for both wired and wireless connectivity, lasting up to 30 minutes.
    • Ridgeline Suites
    • Ridgeline Townhouses
    • Recycling Center
    • Bowker Barn
  • Connectivity to the Public Switched Telephone Network in VT will be offline for up to 15 minutes. Incoming and outgoing calls will be affected.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Middlebury Information Technology Services

Systems Maintenance this Sunday, October 22nd

During our regular 6am – 10am EST maintenance window we have the following activities scheduled:

 

  • Wired and wireless network services will be unavailable for up to 15 minutes at the following locations while equipment is relocated.
    • Ross Dining
    • LaForce Hall
  • Wireless services for all VT and CA locations will be upgraded. There will be 2-3 brief wireless outages ( up to 10 minutes each) during the maintenance window.
  • The border firewalls in VT will be upgraded. There is no outage expected for this work.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Middlebury Information Technology Services

Systems Maintenance this Thursday, October 19th, 2017

During our regular 5am – 7:30am EST maintenance window we have the following activities scheduled:

 

  • There will be a brief network outage at the following VT campus locations. Network outages will include wired and wireless connectivity, and last up to 10 minutes each.
    • Battel Hall, Le Chateau, Pearsons Hall, Ross Tower, LaForce Hall, Carr Hall, Prescott Hall, Ridgeline Suites, and Ridgeline Townhouses

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Middlebury Information Technology Services

Video Conferencing Tool for Middlebury: Zoom

We are pleased to introduce a new tool that will make communication and collaboration easier regardless of your location.

In the fall of 2016, a team representing Academic Technology, the Digital Learning Commons at Monterey, ITS, and the Office of Digital Learning set out to identify a new video conferencing solution that would improve the ways we communicate and work with each other across Middlebury. The team selected Zoom Video Conferencing as the tool that best met Middlebury’s needs, and initiated a pilot program in January 2017. Due to the overwhelmingly positive feedback from academic and administrative groups, Middlebury is now making Zoom available to all users.

Zoom works with our existing video conferencing rooms and includes features such as video calls with up to 100 participants, screen sharing, breakout groups, webinars, and more. It’s quick to download and easy to use. Zoom will completely replace the Polycom software by January 1st, 2018. If you use a dedicated Polycom video conferencing unit in conjunction with an office or conference room monitor, it will continue to function and you can use it together with Zoom by dialing your Zoom meeting as described in our documentation.

To start using Zoom, please visit http://middlebury.zoom.us and sign in with your Middlebury credentials. We hope that you will find Zoom convenient and useful in your work. We invite your comments and suggestions about the service and our communications regarding it. You can submit feedback here.

For more information, please visit the Zoom web page.
For questions and other support, please visit the support page.

Telephone System Replacement at Middlebury and Monterey campuses and Washington, D.C. office

Why:

  • Middlebury campus PBX is 20 years old, past end-of-life, operating with elevated risk
  • Realize modern unified communication features to enhance user-friendliness, efficiency
  • Integrate calling between Middlebury, Monterey Washington, D.C. office

What:

  Cisco Systems Unified Communications
  • Provides voice, video, conferencing, desktop collaboration, instant messaging, presence indication including Jabber softphone and mobile client.
  • New voice mail system with email integration for all.
  • New telephones, or headsets for those who choose to use soft-phone application.
  Training
  • Customized online user training for Cisco phones and Jabber softphone client.
  • Professional trainer to conduct end-user training for Middlebury campus department liaisons.

When:

  • Middlebury campus – October, November, December 2017
  • Monterey campus – January 2018
  • Washington, D.C. office – January 2018

ITS will keep all informed through MiddPoints updates and in our Unified Communications Project web page.