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Systems Maintenance this Sunday, Aug 30th

Categories: Midd Blogosphere

During our regular maintenance window this Sunday, August 30th  from 6 am – 10 am we have the following activities scheduled:

 

  • Our Exchange email environment will receive the latest patch from Microsoft (Cumulative update 9)
    • There is no service outage planned with this maintenance, though active Outlook Web Access (webmail) sessions may be prompted to re-login

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

planned maintenance work

Categories: Midd Blogosphere

During our regular maintenance window this Sunday, Aug 23th  from 6 am – 10 am we have the following activity scheduled:

  • The network switches will be reconfigured in Stewart Hall to support the new wireless access points.  Network services for Stewart will be offline beginning at 8:00am and back up by 10:00 am.

Also, Monday, Aug 24, at 9:00am, we will relocate the network link from the Middlebury main campus to Bread Loaf from the Apple Cellar to the Inn.  This will cause a brief network outage at Bread Load and the Snow Bowl.  This work has been coordinated and approved by key stakeholders at Bread Loaf.

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

Systems Maintenance Sunday, Aug 9th

Categories: Midd Blogosphere

During our regular maintenance window this Sunday, Aug 9th  from 6 am – 10 am we have the following activities scheduled:

 

  • The wireless controllers will be updated on the Vermont campus
    • Between 6:00am and 7:30am all wireless access points on campus will be rebooted, resulting in up to 15 minutes of wireless connectivity downtime throughout the Vermont campus, Bread Loaf and the Snowbowl.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

ITS will be upgrading our Hyperion EPM 11 Reporting System this Sunday

Categories: Midd Blogosphere

ITS will be performing an minor upgrade of the Hyperion EPM 11 reporting system on Sunday, August 9th, between 6 a.m. and 12 p.m. (noon) ET.  The main benefit of this upgrade will be to allow us to run Hyperion on Internet Explorer 11.

This upgrade will require a new browser plug-in installation in order to run the newer version of the Hyperion workspace.

Will you need to install the browser plug-in manually?

Middlebury users – No.  The new browser plug-in will be pushed out automatically by User Services on Thursday, August 6th and Friday, August 7th

Monterey users – Possibly.  We are working with Monterey Helpdesk to determine whether this will be installed for you or if you will need to download the plug-in through the workspace.  

How will we make sure Hyperion reporting is working normally?

ITS has gathered a group of Hyperion users to perform testing between 10 a.m. – 12 p.m. ET on Sunday, August 9th.  During this time, we will use testing plans to determine if all is working as it should.  This will include running reports, jobs, scheduling reports, and checking access to folders, among other tasks.

What will ITS do if the upgrade fails or if critical issues are found?

In the unlikely event a problem is discovered during our testing phase we have the option of rolling back to the previous version of Hyperion.  There is no risk of data loss should a rollback be required however report changes made during this testing period may need to be recreated post roll-back.  The decision to roll back to the previous version will be made by no later than 12 p.m. ET Sunday, August 9th.  It would then take approximately one hour to put the previous version back in place, followed by testing to ensure all access and services are running normally. 

Online Training Site of Interest

Categories: Midd Blogosphere

See the Library Journal article “Colorado State Library Expands Online Training Site” for information on technology training materials that may be relevant for the Library and ITS.

Excerpt:

“The Colorado State Library (CSL) is continuing to build out its Library Creation & Learning Centers website, a free online resource where libraries throughout the state and beyond can access interactive technology and customer service training modules for staff, Maker space programming ideas, curated links to digital creation software, and more.”

“Using Articulate Storyline authoring tools, Faccioli also created a new series of interactive online training modules that communicate several key concepts from the in-person workshops, including how to conduct a technology reference interview; how to assess staff proficiency with technology; how to create resources to help with common questions; how to use effective one-on-one technology training techniques; how to deal with challenging patron situations in a positive way; how to tailor training techniques to the needs of adults; and how to design technology training classes for groups.”

Includes a Technology Proficiency Checklist for the really basics skills and instructional materials that would be helpful if ITS ever offers a basic computing class for staff.

Systems Maintenance this Sunday, July 26th

Categories: Midd Blogosphere

During our regular maintenance window this Sunday, July 26th  from 6 am – 10 am we have the following activities scheduled:

 

  • There will be equipment changes that may cause brief (up to 2 minute) interruptions to Internet connectivity for the Vermont campuses, including Bread Loaf.
    • There will be slightly longer Internet connectivity interruptions for the Ilsley Library, which is closed on Sundays
  • Offices in Voter Hall will lose network connectivity for up to 20 minutes during the maintenance window while equipment is moved.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Systems Maintenance this Sunday, July 12th

Categories: Midd Blogosphere

During our regular maintenance window this Sunday, July 12th  from 6 am – 10 am we have the following activities scheduled:

 

  • Within one of the VT data centers there will be equipment moves
    • One of the wireless controllers will be offline for a rack move. All Remote Access Points will be unavailable for up to 30 minutes. No wireless service outage on the VT campus or Bread Loaf is anticipated
    • One of the VPN appliances connecting Ellucian will be offline for a rack move. These are set up in a high-availability pair, minimal if any service impact is anticipated

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College