Tags » ITS

 
 
 

Ellucian hosted services interruption – Banner INB, Hyperion Reporting

Categories: Midd Blogosphere

We are currently experiencing an interruption of service when connecting to systems and applications hosted in the Ellucian data centers.

Banner Web/SSB services are UP and operational however users cannot connect to Internet Native Banner (aka Banner INB), the Hyperion EPM reporting environments and other associated systems and applications.

We are working with our vendors to restore services as quickly as possible.  Thank you for your patience and we apologize for any inconvenience.

Brief network interruption at noon on Wed 8/20/14 – north side of campus

Categories: Midd Blogosphere

At 12:00PM (noon) today, 8/20/14, maintenance in the Carr Hall Data Center will interrupt some wired and wireless connections for the north side of campus. This interruption will last approximately 15 minutes.

Network Maintenance Tuesday Affecting Bread Loaf Campus, Aug 12th

Categories: Midd Blogosphere

One of our two Internet service providers FirstLight has fiber maintenance scheduled this coming Tuesday morning, Aug 12th. This is related to the railway modification plans in downtown Middlebury. Our Internet service should have little to no impact as we have redundant capacity between two providers.

 

The fiber circuit connecting the Bread Loaf campus to Middlebury campus will be down for up to 90 minutes sometime within the 12:01am to 5:00am maintenance window Tuesday morning. Bread Loaf will have no network connectivity during that time. FirstLight has scheduled the following two mornings as alternates in case of weather related delays.

 

Start Date: 08/12/2014-08/14/2014
Start Time: 0001  EDT
Estimated End Date: 08/12/2014-08/14/2014
Estimated End Time: 0500 EDT
Service Impact:    Loss of service for up to 90 minutes.

 

William D Sneed

ITS – Central Systems & Network Services

Middlebury College, Voter Hall B05

Middlebury, VT 05753

(802) 443-5769

System Maintenance Update

Categories: Midd Blogosphere

During our regular Sunday morning system maintenance today the swap between primary and backup NAS clusters was successful. The filesystems for Middfiles, Crux, and Augusta are all available for use. One side-effect of the cluster swap is some computers may need to be rebooted to see Middfiles or the home directory.

If you cannot see your home directory or Middfiles, or get prompted for a username and password when trying to, please reboot your computer. That should resolve the issue and force the computer to successfully recognize that the primary and backup clusters have swapped roles.

We appreciate your patience as we strive to keep our systems functioning optimally.

 

WorldAPP/Key Survey Performance Issues [updated 7/15/14]

Categories: Midd Blogosphere

We would like to share the messages received from our Key Survey vendor, WorldAPP, concerning current performance issues:

From: Customer Care [mailto:customercare@worldapp.com]
Sent: Tuesday, July 15, 2014 3:34 PM
Subject: WorldAPP Performance Notification Update

We are following up to provide you with an update on the progress of the investigation of the recent WorldAPP Platform performance issue.

Our technical teams have applied a number of enhancements to the data collection module within the platform to address this issue. WorldAPP will continue daily maintenance work on the platform for the next week.

We apologize for any inconvenience caused by the recent performance issue. We realize the important role our services play in your business, and we take that responsibility very seriously.

For additional information surrounding this issue we encourage you to visit our WorldAPP Community message board. Please do not hesitate to contact WorldAPP Support via live chat, phone: 781-849-8118 ext. 1 or email: support@worldapp.com, if you have any further questions or require additional assistance.

We thank you for your patience and understanding.

Best Regards,

WorldAPP Customer Care
customercare@worldapp.com

——-

From: Customer Care [mailto:customercare@worldapp.com]
Sent: Monday, July 14, 2014 1:46 PM
Subject: WorldAPP Performance Notification

This message is to inform you that we are currently experiencing intermittent performance issues inside the platform.Though the application is available, and we have identified the issue, there may be temporary interruptions in service as we work to test and implement enhancements. We will be posting live updates inside the WorldAPP Community forum to keep you up to speed on our progress.

We sincerely apologize for any inconvenience you may experience as this technical difficulty is being resolved.

We will follow up with you within the next 24 hours with a detailed report of the cause and actions taken to address the performance issues.

Your patience is greatly appreciated.

Sincerely,
WorldAPP Customer Care
customercare@worldapp.com