Tags » Helpdesk Alerts

 
 
 

WorldAPP/Key Survey Performance Issues [updated 7/15/14]

Categories: Midd Blogosphere

We would like to share the messages received from our Key Survey vendor, WorldAPP, concerning current performance issues:

From: Customer Care [mailto:customercare@worldapp.com]
Sent: Tuesday, July 15, 2014 3:34 PM
Subject: WorldAPP Performance Notification Update

We are following up to provide you with an update on the progress of the investigation of the recent WorldAPP Platform performance issue.

Our technical teams have applied a number of enhancements to the data collection module within the platform to address this issue. WorldAPP will continue daily maintenance work on the platform for the next week.

We apologize for any inconvenience caused by the recent performance issue. We realize the important role our services play in your business, and we take that responsibility very seriously.

For additional information surrounding this issue we encourage you to visit our WorldAPP Community message board. Please do not hesitate to contact WorldAPP Support via live chat, phone: 781-849-8118 ext. 1 or email: support@worldapp.com, if you have any further questions or require additional assistance.

We thank you for your patience and understanding.

Best Regards,

WorldAPP Customer Care
customercare@worldapp.com

——-

From: Customer Care [mailto:customercare@worldapp.com]
Sent: Monday, July 14, 2014 1:46 PM
Subject: WorldAPP Performance Notification

This message is to inform you that we are currently experiencing intermittent performance issues inside the platform.Though the application is available, and we have identified the issue, there may be temporary interruptions in service as we work to test and implement enhancements. We will be posting live updates inside the WorldAPP Community forum to keep you up to speed on our progress.

We sincerely apologize for any inconvenience you may experience as this technical difficulty is being resolved.

We will follow up with you within the next 24 hours with a detailed report of the cause and actions taken to address the performance issues.

Your patience is greatly appreciated.

Sincerely,
WorldAPP Customer Care
customercare@worldapp.com

Moodle Maintenance on Saturday, July 12th

Categories: Midd Blogosphere

From Remote-Learner, our Moodle host:

Dear Valued Client,

In order to increase the resilience and reliability of our cloud platform we will be conducting network maintenance on 7/12/2014 between 12 a.m. and 4 a.m., EDT. During most of this period your site will be operational, but there may be short periods of connection loss to the internet.

Sincerely,

Remote-Learner Technical Support

Systems and Network maintenance this Sunday morning

Categories: Midd Blogosphere

During our maintenance window this Sunday morning between 6 and 10 am we have the following actives planned:

We will be upgrading the Middlebury and Bread Loaf campus wireless network.  This will result in each wireless access point on both of these campuses rebooting, as a result we expect a less than 10 minute interruption of wireless services throughout both campuses, likely between 6:30 and 8:00 am.

We will upgrading the our VPN (virtual private network) appliance that provides service to the JunOs Pulse VPN client.  Between 6:30 and 8:00 am there will be a less than 30 minute service interruption of off-campus VPN access to Middlebury’s network.

We will be upgrading our MiddCloud file serving environment that includes MiddFiles and other network file shares generally used by the Science departments.  Between 7:00 and 8:00 am we expect a less than 10 minute service interruption of MiddCloud.

We appreciate your patience as we strive to keep our systems and network operating optimally.

Sunday morning maintenance

Categories: Midd Blogosphere

This Sunday morning during our established maintenance window between 6 and 10 am we will be performing the following actives:

  • We will be upgrading network components in our Internet path and making adjustments to our security devices (firewalls, intrusion detection/prevention systems).  There will be several intermittent Internet service interruptions lasting about a few minutes mostly during the 7 to 9 am time frame.
  • We will be upgrading MiddCloud that includes MiddFiles and several other network file shares, there will be approximately a 15 minute service interruption between 7 and 9 am.

We appreciate your patience as we strive to keep our systems functioning optimally.

Alert Regarding New Phishing Emails

Categories: Midd Blogosphere

We have been alerted to some new phishing emails which have been received here at Middlebury. One example is:

Subject: (IRS) Identity Protection
To:
Internal Revenue Service.
Your 2014 1098-T tax Form is now available electronically on Banner Self-Service.

Update your IRS E-file immediately, click here to –
For your protection, this link would expire in six hours.

These messages are NOT legitimate. Please do NOT click on the provided link or disclose any information to the Google form linked to from the message. These messages can be very cleverly disguised, but we will NEVER ask for any identification information via email, so always remain wary of any such email. More information is available at http://go.middlebury.edu/phish

Sunday morning maintenance May 18, 2014

Categories: Midd Blogosphere

This Sunday morning between 8 and 10 am we will be upgrading three of our sites from Drupal 6 to Drupal 7. The three sites are:

  • Davis Projects for Peace: http://www.davisprojectsforpeace.org
  • Davis United World Scholars: http://www.davisuwcscholars.org
  • Middlebury College Museum of Art: http://museum.middlebury.edu

Each of these sites will experience a period of 10-20 minutes during which it will not be usable.

There will also be a short period of under one minute during each upgrade when file assets on the other Drupal 7 sites may not be available. These sites include:

  • Davis Fellows for Peace: http://www.davisfellowsforpeace.org
  • Secure Forms for Middlebury: https://forms.middlebury.edu
  • Secure Forms for MIIS: https://forms.miis.edu

We do not anticipate any impact on other services.

Security Note – Internet Explorer Zero-Day Bug

Categories: Midd Blogosphere

As you may have read in mainstream news media outlets, a security vulnerability was recently discovered in Internet Explorer which could allow a remote attacker to execute code on a compromised system. This vulnerability is being actively exploited through Flash-enabled web sites. The vulnerability allows an attacker to execute code on the compromised system and gain access with the same level of permissions as the system user.

Microsoft is releasing patches to address this vulnerability. Middlebury’s network has enhanced security protections already in place.

Here are some protective steps that you can take on your own:

More information about the vulnerability is available on the LIS Information Security web site’s ‘Threat Bulletin’ area: http://www.middlebury.edu/media/view/476056/original/middlebury_ie_zeroday.pdf

If you have specific questions, please feel free to email infosec@middlebury.edu.