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Polycom software issue resolved

Categories: Midd Blogosphere

Dear colleagues,

An update to last Wednesday’s issues with the Polycom software.

We have resolved the issue with the Polycom software and it is now fully operational. You can continue to use it with your Middlebury/Monterey network accounts, as you did before the outage last Wednesday.

The issue was caused by a faulty Microsoft update that was automatically applied to some of our servers.

Best,
Petar

Systems Maintenance Sunday, March 15th

Categories: Midd Blogosphere

During our regular maintenance window this Sunday, March 15th we have the following activities scheduled:

 

There will be maintenance on the firewalls serving the Middlebury Institute of International Studies at Monterey. The work is scheduled to begin at 11am EST, 8am PST. There will be a single outage of Internet access at MIIS and the VPN connection to Middlebury lasting up to 10 minutes. There may be additional brief service outages for the duration of the maintenance window. Internet access at the Middlebury, VT campus will have not be affected.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Polycom desktop software issue

Categories: Midd Blogosphere

Dear colleagues,

If you do not use Polycom software you may disregard this message.

We are experiencing an issue with the Polycom desktop software. It is currently not allowing network users to sign in. Polycom systems in classrooms and meeting rooms are unaffected.

We can create a temporary Polycom-only account as a workaround. Please contact me if you would like to use the workaround.

We apologize for the issue and we will send an update as soon as it is resolved.

Best,
Petar

Petar Mitrevski | Media & Tech Services Manager | 802-443-2833 (o) | 802-377-2653 (m) | petar@middlebury.edu

Systems Maintenance Sunday, March 8th

Categories: Midd Blogosphere

During our regular maintenance window this Sunday, March 8th we have the following activities scheduled:

 

  • Our Exchange email environment will receive the latest patch from Microsoft (Cumulative update 7)
    • There is no service outage planned with this maintenance
    • This work was delayed from the March 1st maintenance window

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Wireless Updates

Categories: Midd Blogosphere

Hello everyone,

There was a minor technical issue that prevented us from making the wireless change planned for today (removing midd-unplugged and adding MiddleburyCollege). We are back on track to make the change tomorrow morning, March 3rd.

Further updates as events warrant. Please contact the Helpdesk (x2200) with any questions.

Sincerely,

~Zach Schuetz
Middlebury College ITS

ITS Systems Maintenance Sunday, March 1st

Categories: Midd Blogosphere

During our regular maintenance window this Sunday, March 1st we have the following activities scheduled:

 

  • Our Exchange email environment will receive the latest patch from Microsoft (Cumulative update 7)
    • There is no service outage planned with this maintenance
  • There will be a netmask change on a network management subnet
    • There is no service outage planned with this maintenance
    • Some ITS staff will see notification alerts from monitoring systems

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,
Billy

 

Billy Sneed

ITS – Central Systems & Network Services

Electronics and cold: A dangerous mix

Categories: Midd Blogosphere

As we all endure these cold temperatures, it can be easy to forget that some of the stuff we carry with us is isn’t quite as hearty. Notably, electronics can be damaged quite easily and seriously in this weather. It’s not the cold itself that is always a problem (although it can be), but instead it’s the temperature change from cold to warm which triggers condensation inside the device.

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That fogging of your glasses when you come in from outside is water condensing onto the cold glass surfaces. This same thing takes place unseen inside your phones, tablets, laptops, cameras, and other electronics. Because we all know that water and electronics do not play well together, this puts your data as well as the device itself at risk.

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We would never try and use our device after it had fallen into water, but just coming in from the outside can result in enough water inside the device to cause the same damage. To the right you’ll see the result of actual water damage inside a MacBook… an extremely expensive repair (click the photo for a better view).

 

Condensation/water isn’t the only killer here. Cold batteries will die faster, cold hard drives can have trouble spinning and can damage your valuable data, cold LCD displays won’t look or function right, and the sudden change from cold to hot as internal components heat up when powered on can cause permanent damage. While too much heat can hurt electronics, too much cold has plenty of negative effects as well.

So… what to do to keep your device and data safe? Here are the best practices:

  • If at all possible, don’t let your electronic devices get cold in the first place. This means not leaving them outside, or in your car. If you have to carry your electronics for an extended distance from one building to another, bundle them up inside a bag as well as you can to insulate them from the cold. Wrapping them in a towel, shirt or blanket isn’t unreasonable given the bitter cold temperatures lately.
  • If it’s too late and your electronic device has already gotten cold, don’t turn it on. If possible, remove the battery since these days “off” isn’t really powered off. If you’ve gotten lucky and condensation hasn’t damaged it yet, the moment of powering it up and sending electricity through the entire device is the most likely moment of death. The safest thing to do is let it sit in a dry, room-temperature environment as long as you possibly can. Just because it has reached room temperature and is dry outside does not mean there has been time for all the condensation to evaporate inside. This can take hours. Obviously, prevention is more convenient and a much better option.
  • As always: make sure you’re keeping your data on Middfiles instead of storing your files locally on the device. That way if the worst happens and your device fails, at least your data is still safe. Just backing up once a week/month is still living dangerously: make Middfiles your default location for storing and opening your files and you’ll be protected in the event of this and many other things that can go wrong. More information at http://go/middfiles/ or http://go.middlebury.edu/middfiles/

Stay warm and safe computing!

-Scott Remick, ITS Senior Technology Specialist