Tag Archives: Helpdesk Alerts

Changes to Spam filtering at Middlebury

Middlebury ITS is preparing to introduce a new email security service. Over the next few weeks, ITS will begin routing Middlebury email messages through Microsoft’s email message security service, Exchange Online Protection. Microsoft’s service will perform spam filtering, anti-virus, and other security checks on inbound and outbound Internet email.

 

The way you ACCESS email WILL NOT need to CHANGE in order for you to benefit from this service. Outlook and Outlook Web Access, for example, will continue to behave just as they always have.

 

How you ALLOW or BLOCK email from specific senders WILL CHANGE. With Exchange Online Protection, you will be able to manage blocked and allowed senders right from within Outlook and Outlook Web Access, using the Safe Senders and Junk Mail tools. For tips on how to use Safe Senders and Junk Mail, please see the following Microsoft articles:

 


Middlebury ITS Helpdesk

Moodle Maintenance: May 20, 2016 at 1am

From our Moodle host:

In order to ensure complete patching of OpenSSL the following site will be placed in maintenance mode, then rebooted during the listed maintenance window.

These patches have already been applied to the front end SSL for your site, but the reboot is a requirement for all services to run the fully patched OpenSSL version.

Hosted Site: http://moodle.middlebury.edu

Window: 1:00 AM to 5:00 AM EDT, May 20th, 2016

Please note the time zone specified above.

Systems Maintenance this Sunday, April 24th

During our regular maintenance window this Sunday, April 24th from 6 am – 10 am we have the following activities scheduled:

  • Networking equipment in the Library data center will be consolidated. There will be brief network outages (up to 15 minutes) for portions of the Davis Family Library, 131 Franklin St, and 118 South Main St

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

 

Systems Maintenance this Sunday, February 21st

During our regular maintenance window this Sunday, February 21st from 6 am – 10 am we have the following activities scheduled:

  • One of the Vermont DNS/DHCP servers will be taken offline briefly to be relocated within the data center. No service outage is planned.
  • Starting at 6:30am the Vermont wireless controllers will be patched to the latest vendor recommended level. There will be two brief (up to 5 minutes each) wireless service interruptions between 6:30am and 7:30am.
  • Middfiles will be patched and rebooted. There will be up to 30 minutes of Middfiles related service interruption starting at 8am.

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

Regards,
Billy

Billy Sneed
ITS – Central Systems & Network Services
Middlebury College

#Phishing: Beware new phishing email

Beware new phishing email with subject line “RE: Faculty and Staff Notice”. Don’t click link to “IT ADMINISTRATOR SERVICE”

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For more information on phishing please visit http://go.middlebury.edu/phish

Please submit and suspicious emails or phishing attempts to phishing@middlebury.edu.

 

Systems Maintenance this Sunday, Dec 20th

During our regular maintenance window this Sunday, Dec 20th from 6 am – 10 am we have the following activities scheduled:

 

Recently, Windows 10 computers have been unable to connect to the MiddleburyCollege wireless network on campus. To address this and other issues, we plan to push a new security configuration for MiddleburyCollege wireless network. (No changes will be made to the other wireless networks.) Your device will likely prompt you to accept a new certificate and/or re-enter your credentials the next time you try to connect. If, after doing so, you encounter any connection difficulties, please contact the Helpdesk.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Systems Maintenance this Sunday, Dec 6th

During our regular maintenance window this Sunday, Dec 6th from 6 am – 10 am we have the following activities scheduled:

 

  • The client based VPN service at the VT campus will be relocated between data centers. There will be 2-3 VPN service outages during the moves, each lasting up to 30 minutes.
    • Active VPN sessions will be disconnected during the service outages, but will be available to reconnect after the maintenance window.
  • The labs and offices in the Sunderland building (VT campus) will have 2-3 network outages each lasting up to 15 minutes.
  • The offices in Carr Hall (VT campus) will have 2-3 network outages each lasting up to 15 minutes.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College