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CfA Network Event

Categories: Midd Blogosphere

We are currently experiencing network difficulties in the Center for the Arts. We are on the scene and the problem will be resolved as quickly as possible.

Key Survey Downtime on Jan 17 for Hardware Maintenance

Categories: Midd Blogosphere

KeySurvey LogoThe following information is important only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

Please be aware that the WorldAPP team (our Key Survey host) will be performing needed hardware maintenance on this coming Saturday, January 17, 2015, between the hours of:

EST:  2 am to 7 am   (GMT:  7 am to 12 pm)

During these hours Key Survey will be temporary unavailable.  Once the hardware maintenance has been completed, all applications, survey and forms links, and reports will be available as usual.

WorldAPP apologizes for the short notice and will be happy to answer any questions you may have about this maintenance.  Feel free to contact their Support Team via email (cs@worldapp.com), phone (781.849.8118), or live chat from www.keysurvey.com.

 

Sophos Anti-Virus Updates to 10.3.x – Restart Required

Categories: Midd Blogosphere

College-managed Windows computers which have Sophos EndPoint Security suite installed have automatically received a Sophos update to version 10.3.x. This update requires a reboot of the computer to complete.

Middlebury’s software management application, (KACE), may display a “desktop alert” message requesting that your computer be rebooted to complete the Sophos update. This is a legitimate and valid alert! If you see this KACE “desktop alert” message, please save your files and restart your computer as soon as possible, thank you.

Questions related to this update may be directed to infosec@middlebury.edu.

Outlook Issues on 12/15/2014

Categories: Midd Blogosphere

Some people are experiencing issues with Outlook today. We are aware of the issue and working to resolve it.

Update: Based on information from Microsoft, we have taken steps to resolve the issue. Please try again to login to Webmail or your Outlook client, and see if it is resolved for you.

Systems Maintenance this Sunday Morning

Categories: Midd Blogosphere

During our regular maintenance window this Sunday, Dec 7th between 6 and 10 am we have the following activities scheduled:

 

  • One of the Middlebury Internet Service Providers has scheduled network changes that will result in the circuit going down for a few minutes. We have sufficient redundancy in providers that impact to the Middlebury network should be negligible.
  • Our Active Directory servers will be rebooted for regular maintenance. Customer facing services will see no impact. Admin login access to some Linux based servers will be unavailable for the duration of a server reboot.
  • Our DNS and DHCP servers will be rebooted for regular maintenance. We have sufficient redundancy that there should be little to no impact.
  • There will be equipment added to the network closets to increase client capacity at the Middlebury Marble Works offices. Network access in those offices will be unavailable while the equipment is offline for expansion.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Billy Sneed

ITS – Central Systems & Network Services

Systems Maintenance this Sunday Morning

Categories: Midd Blogosphere

During our regular maintenance window this Sunday, Nov 9th between 6 and 10 am we have the following activities scheduled:

 

  • Moving servers and storage infrastructure from the Library data center to our new data center.
    • There will be some brief interruptions to services such as email or web sites, on the order of a few minutes each, while services failover between data centers.
    • This is the last, and largest, move of equipment between data centers.
  • Our primary nameserver will be rebooted

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

 

Billy Sneed

ITS – Central Systems & Network Services

Reminder: Key Survey Scheduled Downtime on Nov 22 for Upgrade to version 8.6

Categories: Midd Blogosphere

KeySurvey LogoThe following information is important only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

WorldAPP (our Key Survey host) is excited to announce that your Key Survey / Form.com account will be upgraded to the new software version 8.6. on  Saturday, November 22nd, 2014, between the hours of:

EST:   1 AM and 10 AM / GMT:    6 AM and 3 PM

Loaded with variety of new features, this latest software update introduces many of the advanced task management and workflow capabilities that you, our customers, have asked us for.

Please note that your account may be unavailable during the system upgrade. Your respondents attempting to access surveys, forms or reports will receive a friendly notification of the system maintenance in progress. Once the maintenance has been completed, the application and all survey/form/report links will be accessible.

To learn more about version 8.6 software release ahead of time, visit the Fall ’14 Release Promo page.

If you have any questions about this update please feel free to contact support@worldapp.com.