We are currently experiencing issues with Key Survey (hosted by WorldApp). Users who try to log on will not be presented with the usual login screen; the page simply does not load. Survey recipients will not be able to access surveys and respond at this time.
WorldApp has been notified of these problems. Updates will be shared here as soon as they are available.
Remember that go/techalerts can be used for quick access to system up/down information and posts concerning outages.
[As of 9:15 am – WorldApp currently estimates that services will be restored in about 30 minutes. All modules are affected; surveys and reports are not accessible as well.]
Wednesday, April 15th 5:35
The issue with Outlook has been resolved. We apologize for any inconvenience.
Wednesday, April 15th 5:00 PM
We are experiencing a problem with Outlook email that effects approximately 25% of users. We are investigating the cause and will update this alert when more information is available. Webmail or OWA is working.
From Remote-Learner, our Moodle host:
Maintenance Window: 12:00am to 4:00am ET on April 17, 2017
In order to increase the resilience and reliability of our cloud platform we will be conducting network maintenance during the window above. At this time, your site will be operational but may notice a slight decrease in performance.
Remote-Learner Technical Support
You may have noticed that no changes to our wireless networks took place yesterday. We are giving people more time to switch from Midd-standard to the new MiddleburyCollege network. If you haven’t already done so, please take this opportunity to connect your wireless devices to MiddleburyCollege. If you encounter any difficulties, contact the Technology HelpDesk for assistance.
The following wireless networks are currently available:
* MiddleburyCollege is the new, fast, and secure wireless network. A Middlebury username and password or guest account is required.
* MCPSK is the new wireless network for the limited devices that cannot connect to the MiddleburyCollege network, including the following: PlayStation, Xbox, Nintendo DS, Kindle, and Nook.
* Midd-standard continues to be available to provide wireless access to campus visitors.
* The eduroam network is available for guests from participating institutions who don’t have Middlebury credentials.
There was a minor technical issue that prevented us from making the wireless change planned for today (removing midd-unplugged and adding MiddleburyCollege). We are back on track to make the change tomorrow morning, March 3rd.
Further updates as events warrant. Please contact the Helpdesk (x2200) with any questions.
Middlebury College ITS
The following information is important only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.
Please be aware that the WorldAPP team (our Key Survey host) will be performing needed hardware maintenance on this coming Saturday, January 17, 2015, between the hours of:
EST: 2 am to 7 am (GMT: 7 am to 12 pm)
During these hours Key Survey will be temporary unavailable. Once the hardware maintenance has been completed, all applications, survey and forms links, and reports will be available as usual.
WorldAPP apologizes for the short notice and will be happy to answer any questions you may have about this maintenance. Feel free to contact their Support Team via email (email@example.com), phone (781.849.8118), or live chat from www.keysurvey.com.