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Key Survey / WorldApp Services Restored

Categories: Midd Blogosphere

KeySurvey Logo

As of 8:15 pm today (Fri, 5/15/15), Key Survey functionality has been restored.  WorldApp is conducting a thorough investigation and will be sharing full details with us as soon as they are available.

 

 

 

Key Survey / WorldAPP Service Interruption – Update

Categories: Midd Blogosphere

KeySurvey Logo

The login and survey access issues with Key Survey have not yet been resolved.  Here is the latest information received from their support team:

From: WorldAPP Support [mailto:support@worldapp.com]
Sent: Friday, May 15, 2015 1:30 PM
Subject: WorldAPP System Interruptions

Today, WorldAPP services, including Key Survey, Form.com and associated applications, have been subject to a service disruption. Below is a brief overview of what caused the issue and the actions we’re taking to restore services as quickly as possible.

Recently, a CPU on one of the servers that our applications use to access our database started failing. Whilst the failure of one CPU doesn’t cause disruption to our services, it does require maintenance so that should the others fail, our applications aren’t impacted. Yesterday evening, our team migrated services to our disaster recovery environment to enable the required maintenance to take place. This is common practice during periods of maintenance to enable continuation of service and has been regularly implemented without effect.

After a few hours of operating on the disaster recovery environment, for reasons yet unknown, the disaster recovery environment failed. Our team took immediate steps to bring the environment back online and are working very hard on restoring services in order of priority, with the most critical services being the first to be restored. As this process continues, we’ll provide further updates on our community pages here.

As we continue to experience service disruption, our applications will remain unavailable and respondents attempting to complete a survey or form will be directed to an error page. We are incredibly sorry for the frustration that this disruption is causing you, and assure you we’re working as hard as we can to restore full service as quickly as possible.

Yours sincerely,
Teresa Crisci
Director of Client Services

By: WorldAPP, Inc.
161 Forbes Rd Ste 300, Braintree, MA, 02184, US

Key Survey Issues — Login and Survey Access Unavailable

Categories: Midd Blogosphere

KeySurvey LogoWe are currently experiencing issues with Key Survey (hosted by WorldApp).  Users who try to log on will not be presented with the usual login screen; the page simply does not load.  Survey recipients will not be able to access surveys and respond at this time.

WorldApp has been notified of these problems.  Updates will be shared here as soon as they are available.

Remember that go/techalerts can be used for quick access to system up/down information and posts concerning outages.

[As of 9:15 am – WorldApp currently estimates that services will be restored in about 30 minutes.  All modules are affected; surveys and reports are not accessible as well.]

Outlook Issue Resolved

Categories: Midd Blogosphere

Wednesday, April 15th 5:35
The issue with Outlook has been resolved. We apologize for any inconvenience.

Outlook Issue for Some Users

Categories: Midd Blogosphere

Wednesday, April 15th 5:00 PM
We are experiencing a problem with Outlook email that effects approximately 25% of users. We are investigating the cause and will update this alert when more information is available. Webmail or OWA is working.

Moodle Maintenance on Friday, April 17th

Categories: Midd Blogosphere
From Remote-Learner, our Moodle host:
Maintenance Window: 12:00am to 4:00am ET on April 17, 2017
In order to increase the resilience and reliability of our cloud platform we will be conducting network maintenance during the window above. At this time, your site will be operational but may notice a slight decrease in performance.
Sincerely,
Remote-Learner Technical Support

Wireless Update

Categories: Midd Blogosphere

You may have noticed that no changes to our wireless networks took place yesterday.  We are giving people more time to switch from Midd-standard to the new MiddleburyCollege network.  If you haven’t already done so, please take this opportunity to connect your wireless devices to MiddleburyCollege.  If you encounter any difficulties, contact the Technology HelpDesk for assistance.

The following wireless networks are currently available:
* MiddleburyCollege is the new, fast, and secure wireless network.  A Middlebury username and password or guest account is required.
* MCPSK is the new wireless network for the limited devices that cannot connect to the MiddleburyCollege network, including the following:  PlayStation, Xbox, Nintendo DS, Kindle, and Nook.
* Midd-standard continues to be available to provide wireless access to campus visitors.
* The eduroam network is available for guests from participating institutions who don’t have Middlebury credentials.