Tags » Helpdesk Alert

 
 
 

Sunday morning maintenance September 7, 2014

Categories: Midd Blogosphere

This Sunday morning between 8 and 10 am ET we will be upgrading the Monterey Institute of International Studies website (http://www.miis.edu) from Drupal 6 to Drupal 7.

The upgrade will take approximately one hour during which the site will not be usable.

There will also be a short period of under one minute during the upgrade when file assets on the other Drupal 7 sites may not be available. These sites include:

  • Davis Fellows for Peace: http://www.davisfellowsforpeace.org
  • Davis Projects for Peace: http://www.davisprojectsforpeace.org
  • Davis United World Scholars Program: http://davisuwcscholars.org
  • Middlebury Museum of Art: http://museum.middlebury.edu
  • Secure Forms for Middlebury: https://forms.middlebury.edu
  • Secure Forms for MIIS: https://forms.miis.edu

We do not anticipate any impact on other services.

Moodle Update on Friday, August 29th at 11:59pm

Categories: Midd Blogosphere

Remote-Learner, our Moodle host, will be updating our Moodle instance on Friday, August 29th, at 11:59pm. We expect the site to be available by Saturday, August 30th, at 2am.

Ellucian hosted services interruption – Banner INB, Hyperion Reporting

Categories: Midd Blogosphere

We are currently experiencing an interruption of service when connecting to systems and applications hosted in the Ellucian data centers.

Banner Web/SSB services are UP and operational however users cannot connect to Internet Native Banner (aka Banner INB), the Hyperion EPM reporting environments and other associated systems and applications.

We are working with our vendors to restore services as quickly as possible.  Thank you for your patience and we apologize for any inconvenience.

WorldAPP/Key Survey Performance Issues [updated 7/15/14]

Categories: Midd Blogosphere

We would like to share the messages received from our Key Survey vendor, WorldAPP, concerning current performance issues:

From: Customer Care [mailto:customercare@worldapp.com]
Sent: Tuesday, July 15, 2014 3:34 PM
Subject: WorldAPP Performance Notification Update

We are following up to provide you with an update on the progress of the investigation of the recent WorldAPP Platform performance issue.

Our technical teams have applied a number of enhancements to the data collection module within the platform to address this issue. WorldAPP will continue daily maintenance work on the platform for the next week.

We apologize for any inconvenience caused by the recent performance issue. We realize the important role our services play in your business, and we take that responsibility very seriously.

For additional information surrounding this issue we encourage you to visit our WorldAPP Community message board. Please do not hesitate to contact WorldAPP Support via live chat, phone: 781-849-8118 ext. 1 or email: support@worldapp.com, if you have any further questions or require additional assistance.

We thank you for your patience and understanding.

Best Regards,

WorldAPP Customer Care
customercare@worldapp.com

——-

From: Customer Care [mailto:customercare@worldapp.com]
Sent: Monday, July 14, 2014 1:46 PM
Subject: WorldAPP Performance Notification

This message is to inform you that we are currently experiencing intermittent performance issues inside the platform.Though the application is available, and we have identified the issue, there may be temporary interruptions in service as we work to test and implement enhancements. We will be posting live updates inside the WorldAPP Community forum to keep you up to speed on our progress.

We sincerely apologize for any inconvenience you may experience as this technical difficulty is being resolved.

We will follow up with you within the next 24 hours with a detailed report of the cause and actions taken to address the performance issues.

Your patience is greatly appreciated.

Sincerely,
WorldAPP Customer Care
customercare@worldapp.com

Systems and Network maintenance this Sunday morning

Categories: Midd Blogosphere

During our maintenance window this Sunday morning between 6 and 10 am we have the following actives planned:

We will be upgrading the Middlebury and Bread Loaf campus wireless network.  This will result in each wireless access point on both of these campuses rebooting, as a result we expect a less than 10 minute interruption of wireless services throughout both campuses, likely between 6:30 and 8:00 am.

We will upgrading the our VPN (virtual private network) appliance that provides service to the JunOs Pulse VPN client.  Between 6:30 and 8:00 am there will be a less than 30 minute service interruption of off-campus VPN access to Middlebury’s network.

We will be upgrading our MiddCloud file serving environment that includes MiddFiles and other network file shares generally used by the Science departments.  Between 7:00 and 8:00 am we expect a less than 10 minute service interruption of MiddCloud.

We appreciate your patience as we strive to keep our systems and network operating optimally.

Sunday morning maintenance

Categories: Midd Blogosphere

This Sunday morning during our established maintenance window between 6 and 10 am we will be performing the following actives:

  • We will be upgrading network components in our Internet path and making adjustments to our security devices (firewalls, intrusion detection/prevention systems).  There will be several intermittent Internet service interruptions lasting about a few minutes mostly during the 7 to 9 am time frame.
  • We will be upgrading MiddCloud that includes MiddFiles and several other network file shares, there will be approximately a 15 minute service interruption between 7 and 9 am.

We appreciate your patience as we strive to keep our systems functioning optimally.

Sunday morning maintenance May 18, 2014

Categories: Midd Blogosphere

This Sunday morning between 8 and 10 am we will be upgrading three of our sites from Drupal 6 to Drupal 7. The three sites are:

  • Davis Projects for Peace: http://www.davisprojectsforpeace.org
  • Davis United World Scholars: http://www.davisuwcscholars.org
  • Middlebury College Museum of Art: http://museum.middlebury.edu

Each of these sites will experience a period of 10-20 minutes during which it will not be usable.

There will also be a short period of under one minute during each upgrade when file assets on the other Drupal 7 sites may not be available. These sites include:

  • Davis Fellows for Peace: http://www.davisfellowsforpeace.org
  • Secure Forms for Middlebury: https://forms.middlebury.edu
  • Secure Forms for MIIS: https://forms.miis.edu

We do not anticipate any impact on other services.