Tag Archives: Helpdesk Alert

ISSUE – Middlebury Shared Email Accounts

We are experiencing an issue with shared email accounts.  Access is denied to individuals or groups who previously had access.  We are currently working with impacted individuals to restore permissions as swiftly as possible.  We will provide an update as soon as we know more.

We apologize for this disruption. Thank you for your patience.

ITS Helpdesk

RESOLVED – Middlebury Email Send/Receive Errors

We are pleased to report that middlebury.edu email service is restored.  An Office 365 licensing issue impacted roughly one-fifth of the community for approximately 2-3 hours.  During this time email could not be sent from or received by these accounts.  Anyone who sent email to an impacted account received an “undeliverable” error.

The licensing issue has been fixed and email is now flowing properly.  Any messages for which you received “undeliverable” responses will need to be re-sent.

Thank you for your patience while we worked to resolve matters.  Again, we apologize for the disruption.  Please contact the Helpdesk if you have any outstanding issues or questions.

ITS Help Desk

ISSUE – Middlebury Email Send/Receive Errors

We are experiencing an issue with Middlebury’s email accounts.  Some accounts are not able to send or receive messages; other accounts are functioning but receive errors when trying to email other Middlebury accounts.  We are working to resolve matters as swiftly as possible but we do not currently have an estimated repair time.  We will provide an update as soon as we know more.

We apologize for this disruption. Thank you for your patience.

RESOLVED – Wireless issue

We are pleased to report that our MiddleburyCollege wireless network is now fully functional.

The MiddleburyBackup network will remain in place until 07:00 am tomorrow, July 27th. Your devices will automatically switch to the MiddleburyCollege network at that time (if they do not, please select MiddleburyCollege from the list of available networks).

Thank you so much for your patience while we worked to resolve matters. Again, we are sorry for the disruption.

Wireless Issue Continues — Temporary WiFi Network Created

We continue to experience issues with our wireless networks.  To provide network access while we work on a long-term solution we have created a new, temporary wireless network that will provide the same service as before:

Temporary network name:  MiddleburyBackup

Temporary password:  panthers (all lowercase, no punctuation, no spaces)

The temporary network will be removed from use once MiddleburyCollege service has been restored and is stable.  We will provide an update at that time.

Remember, you may connect successfully to our network using an Ethernet cable as our wired network is fully functional.

We are very sorry for this disruption in service and any inconvenience.  Thank you once again for your patience.

MiddleburyCollege Wireless Issue

We are experiencing an issue with the MiddleburyCollege wireless network and are working actively with our vendor to resolve matters as swiftly as possible.  We do not currently have an estimated repair time. You may connect successfully to our network using an Ethernet cable as our wired network is fully functional.  We are sorry for any inconvenience.

WebPrint Update: Vendor Patch Applied

ITS staff installed the vendor’s patch to our WebPrint services this past weekend and print jobs have been processing smoothly since that time.  We are optimistic that this resolved the earlier instability issues experienced by many.  We thank everyone for their patience during the troubleshooting process and apologize for any inconvenience.

As we move into the busiest phase of our language programs when the printing volume increases substantially, please note that opening and printing documents directly from labs, public computers, and faculty office spaces result in the fastest and most reliable printing (see option 1 at http://go.middlebury.edu/howtoprint).  Documents in cloud storage can be easily opened and printed from any networked computer, as can documents sent to yourself via e-mail.