Tags » Helpdesk Alert


Middlebury Google Apps Issues (10/9/2015)

Categories: Midd Blogosphere

At 3:07pm (ET) Google made us aware they they are investigating issues with Google Drive and related services like Docs, Sheets, and Slides. These issues are affecting all Google Apps customers, not just Middlebury. While it is not yet clear on when these issues will be resolved, in our experience, resolution by Google tends to be fairly quick.

Google’s official Apps status updates can always be found here: http://www.google.com/appsstatus#hl=en&v=status

This post will be updated when the issues have been resolved. Thanks for your patience!

Incoming Email Services Disruption (Resolved)

Categories: Midd Blogosphere

Please note that there was an unexpected disruption to Middlebury’s incoming email services this morning. The issue has since been resolved. Please see below for more details.

Between 8:30 AM and 10:00 AM (ET), Middlebury’s email system was unable to receive incoming email sent from external addresses. Email messages sent to @middlebury.edu and @miis.edu email addresses from external addresses were rejected by Middlebury’s email servers. External senders would have received a “Non-Deliverable Notice” notifying them of the problem. Internal email messages, i.e. messages sent from @middlebury.edu or @miis.edu addresses, were not impacted.

The problem was corrected at approximately 10:00 AM (ET). External senders should be advised to resend messages that were rejected before the problem was resolved.

Banner INB, Hyperion EPM 11 Reporting and Degree Works are UP

Categories: Midd Blogosphere

September 15th
The site-to-site connection between Middlebury campuses and the Ellucian data center has been restored.

All Ellucian hosted systems are UP and available for your use including: all instance of Banner INB, Banner SSB, Hyperion EPM Reporting and Degree Works.

Banner INB, Hyperion EPM 11 Reporting and Degree Works are Down

Categories: Midd Blogosphere

Tuesday, September 15th
We are currently experiencing a disruption of the site-to-site connection between the Middlebury campuses and the Ellucian data center where our Ellucian Banner, Hyperion Reporting and Degree Works systems are hosted. This disruption began at approximately 12:38pm ET.

The disruption appears to be on the Ellucian side of the network connection. We are currently in contact with the Ellucian Emergency Operations Center (EOC) and they have mobilized their response staff to address this issue.

At this time the following systems are DOWN: Internet Native Banner (INB), Hyperion EPM 11 Reporting and Degree Works.

The Self-Service Banner (SSB) is UP as this connection works across the public internet.

We regret any inconvenience this service interruption is having on your day and will have this issue resolved as soon as possible. I will send out another message once all services are restored.

Voice mail system performance issues

Categories: Midd Blogosphere

The campus voice mail system is indicating multiple performance issues at present. This includes choppy/clipped speech on new messages and new greetings recorded since August 21. Currently, the system is not accessible. Our vendor is working on this.

Bombay Print Server Retires Monday, August 3

Categories: Midd Blogosphere

Middlebury College is retiring the Bombay print server on August 3, 2015, as it is incompatible with our current 64-bit operating systems.  Bombay has been replaced by a new print server named Walnut that has all of the same print queues on it.

ITS has worked with the majority of people who were connecting to the old server but if you have been away from campus you may experience an interruption in printing services until you move from Bombay to Walnut printers.   If needed, refer to the steps below to restore printing.  If you have any questions or need further assistance, please contact the Helpdesk at 802. 443.2200 or via email to helpdesk@middlebury.edu.

Steps for Windows 7 computers to move from Bombay to Walnut:

  1. look for printers “on Bombay” print server name listed below queue name. Go to Start>Devices and Printers and look for entries that have “on Bombay” in the name, e.g. “LIB125F on Bombay”
  2. record printer queue names
  3. remove old print queues
  4. add printers from Walnut

Instructions for these steps can be found in our printing documentation: http://mediawiki.middlebury.edu/wiki/LIS/Connect_To_Network_Printers_-_Windows

Steps for Macintosh OS X computers to move from Bombay to Walnut:

  1. record printer queue names(the names are posted on the printers)
  2. remove old print queues
  3. add printer from Walnut via Casper’s Self Service(or manually)

Instructions for these steps can be found in our printing documentation: http://mediawiki.middlebury.edu/wiki/LIS/Connect_To_Network_Printers_-_Mac_OS_X

Issues with the Middlebury-Monterey network connection

Categories: Midd Blogosphere

Hi all,

The VPN connection between Middlebury and Monterey is seeing intermittent issues, dropping in and out. It’s being actively worked both here in Middlebury and in Monterey. This will impact all connections between the two campuses, including email and many Middlebury campus based services.

We will update this post when service has been restored.