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Area 51 notes, Jan.26, 2012

Categories: Midd Blogosphere

Present: Mike Roy, Carol Peddie, Terry Simpkins, Shel Sax, Chris Norris
Absent: Doreen Bernier, Mary Backus

Mike began with a couple of updates:

  • President’s Staff is revisiting work on the College mission.  We expect it will require review and alignment of the mission from each VP, department, etc.
  • Mike and Terry reviewed possible agenda items for upcoming FLAC and SLAC meetings.  These tentatively include:
  1. FLAC: collection development issues, information literacy survey, help desk assessment,Moodle and Course Hub review, issues in open access, introduction to the assessment of our Research & Instruction services, service level agreements, Google/MSLive evaluation, network monitoring policy, printing issues
  2. SLAC: help desk assessment, information literacy survey, printing and related accoutrements such as staplers, etc., discussion about coursepacks/eres, introduction to the assessment of our Research & Instruction services,         Moodle and Course Hub feedback.

We had a brief conversation about expectations for liaisons outside of R&I.  We confirmed (pending agreement from Mary, who was absent) that LIS directors and managers should work with the Carrie as head of the liaison program to ensure that staff know and fulfill their liaison responsibilities, including meeting attendance, etc., although we may need to explicitly communicate this better with some of the newer managers.  We discussed annual performance requirements, and agreed that it makes sense to evaluate liaison performance similarly to how we handle team member performance.  However, since we have not really discussed this before now, nor communicated it to staff, we agreed to postpone implementing this until next year’s evaluations (Feb-Mar 2013).  For this year, we are asking that liaisons working outside of R&I include comments in self-evaluations specifically about their performance in the liaison role.

We also discussed a few issues around the idea of expanding the liaison program, both in terms of outreach to administrative departments, new Centers, or other cross-departmental groups, and also in terms of staff participation (i.e. opening the liaison program to more staff who may be interested and have relevant skills).  We agreed in principle that this could be beneficial, but recognized that we’d need to be careful about overlap with existing support groups (such as Banner LEADS).  For high profile administrative departments needs, the SLT could potentially serve in a liaison role.  Directors will start discussions when time permits with staff.  This may also be a good topic for an optional all-LIS Friday open meeting.

We discussed the issue of teams and the annual evaluation, specifically, a question concerning the inclusion of direct quotes from the Team 360 evaluations in staff evaluations (i.e., as opposed to the manager merely summarizing the team’s feedback).  There was the sense that the verbatim quotes should be used for truly illustrative purposes, and not just pasted into an evaluation in toto unless it was all relevant to the evaluation.  Mike will send a message to workgroup leaders clarifying that the team feedback may be used in this manner.

We continued last week’s discussion of the Google Apps/MSLive evaluation.  The way MSLive is structured makes it difficult to compare directly with Google Apps.  How do we assess the impact on various functional office? Is there really an urgency to migrating?  Has the issue of migrating data to the cloud been mitigated somewhat by recent and forthcoming changes to our network security, redundancies, and stability?  There is developing sentiment that this may not be exactly the right time to migrate from a resource perspective, from a change perspective, and from a lack of understanding about the impacts on functional areas.  Chris noted there is not a lot of overhead to maintaining our “pilot” Google Apps instance for the time being, and Carol noted that resources are very tight in crucial areas.  We also still need are required to pay for our MS licenses for the next 2 years, so there isn’t an real economic imperative at this point either.

Mike asked whether we should we begin gathering requirements?  This is something that could happen at a less urgent pace, and focus on determining existing uses and practices of these systems in order to determine exactly the functionality a new system should offer.  Mike will discuss further with College Administration.

Draft agenda for Feb. 2
Tim Spears will join @ 11:00 am discuss the employee survey
Set agendas for managers and all staff meetings
SLAs – process for approval/implementation
Calendar review
Feb 1: LIS in-service day planning team formed
Feb:15: Applications from workgroups for LIS interns due to LIS administration

Thanks for reading,
Terry

Area 51 meeting notes, Jan. 19, 2012

Categories: Midd Blogosphere

Present:  Mike Roy, Carol Peddie, Chris Norris, Mary Backus, Shel Sax, Terry Simpkins, Doreen Bernier. Guest: Fred Schmitt

Fred Schmitt joined us to discuss team training sessions.  Though we haven’t finalized the dates for training yet, Fred suggested Fridays during the HR-sponsored management training program.  Fred will also be working with the SLT.  We discussed questions such as the duration of Team membership, how we can create time in the day for Team work, and whether we should routinely revisit Team membership as Teams complete their charges. Mike will be sending out an email to LIS requesting input and suggestions for agenda items for these new training sessions.

We are about to start the annual performance evaluation process.  The timeline is as follows:

  • Self-evaluations and Team 360 evaluations are due to managers by 2/17
  • Managers need to make recommendations to their director by 2/29 – please note: this is a firm deadline
  • SLT will discuss and identify staff exceeding expectations during the 3/1 weekly meeting, and communicate back to managers by 3/5
  • Managers should meet with staff between 3/6-3/23.  Please do not begin meeting until after the directors have confirmed the managers recommendations regarding performance rating.
  • Forms should be signed by staff and manager and returned to the director by 3/23.
  • All evaluations will be delivered to HR by 3/31

We followed with a detailed discussion about the MSLive/Google evaluation, which will be continued at next week’s meeting.  We need to clarify the features we want to evaluate/compare, and receive feedback from managers/workgroups about involving staff in the process.evaluation.

Draft agenda for 1/26

  • Liaison expectations for non-RCS liaisons (carried over from 1/19)
  • Additional evaluation questions
  • Google/MSLive continued
  • Preview of upcoming discussion of on College strategic planning

Draft agenda for Feb. 2

  • Tim Spears will join @ 11:00 am discuss the employee survey
  • Set agendas for managers and all staff meetings
  • SLAs – process for approval/implementation
  • Calendar review
    • Feb 1: LIS in-service day planning team formed
    • Feb:15: Applications from workgroups for LIS interns due to LIS administration

Thanks for reading

Terry & Doreen

Area 51 notes, Jan. 12, 2012

Categories: Midd Blogosphere

Present:  Mary Backus, Terry Simpkins, Chris Norris, Ian Burke and Doreen Bernier
Absent: Carol, Mike, Shel

Ian Burke joined our attenuated meeting to discuss the change management proposal for the Sophos antivirus project. On Jan. 25-26, Sophos will be onsite with a test component.  Ian noted that Bradford will not be in place prior to this visit.  We reviewed the timeline, and discussed whether or not it made sense to roll out Sophos to just Windows users, since the Casper distribution system for Macs is not yet in place and only the relatively few Macs already in Active Directory will be upgraded before Casper is ready.  Windows machines are the first priority, and when Casper is implemented, we will push Sophos out to other Mac machines automatically.  Roll-out will be incremental, using small groups (i.e. not the entire population at once).  Only the malware and antivirus options in Sopohos will be enabled to start.  Other options are available, which may or may not be implemented later.  Tamper protection will also be enabled so to discourage individual users from uninstalling the software from their machines.  The removal process for the current Symantec software will be automatically handled via the Sophos implementation process.

Ian has prepared a draft all-campus email communicating this change and submitted it to Mike for distribution.  It should be sent out by Friday, January 13th.  Ian also plans to place posters across campus to alert the college community.

We discussed how to promote the Mar. 12-14, 2012 NERCOMP annual conference (“The Human Side of IT”) and decided to make a blog post to advertise this to interested folks.

Finally, next week’s agenda is shaping up this way:

  • Discussion of liaison expectations for non-RCS liaisons
  • timeline for performance evaluations (due to HR by end of March)
  • assigning leaders for each area of the google/mslive eval
  • meet with Fred Schmitt
    • senior leadership team assessment
    • upcoming team re-education

Thanks for reading
Doreen & Terry

Area 51 notes, Jan. 5, 2012

Categories: Midd Blogosphere

Present:  Mike Roy, Terry Simpkins, Mary Backus, Shel Sax, Chris Norris and Doreen Bernier.
Absent but not forgotten:  Carol Peddie

We began by setting agendas for the upcoming Managers, All Staff, and SLT meetings in January.

  • For the January All-LIS staff meeting, we plan to invite Greg Buckles, Dean of Admissions, to talk with us about the admissions process, and to demonstrate the new imaging program that they began using this December.
  • For the manager’s meeting, we’ll talk about the staffing plan, review the updated goals and project directory, answer questions about the performance evaluation process, and preview the upcoming management training.
  • We have also begun a series of optional “All-LIS” meetings, to be held twice a month on Friday mornings to discuss and seek input on various topics of current interest in the realms of technology and libraries.  The first of these will be held on Jan. 6, when Shel Sax will lead a discussion of our planned Google Apps/MS365 evaluation. Upcoming meetings will cover Service Level Agreements and the future of library collection development.

A brief, general discussion was held on the next phase of the LIS staffing plan, specifically on the topic of how we will proceed with requesting the positions that we did not forward to SRC this time. Mike will post an update the LIS blog about the status of the staffing plan.

We have been preparing Senior Leadership Team goals for the coming year.  These goals were reviewed and will be finalized shortly, and posted alongside the rest of the LIS goals.

We reviewed draft policies on incident response, server configuration, and network monitoring.  As the next step, Mike will present these documents to the VPs for discussion.

Shel updated the team on the Google Apps/MS365 evaluation plan.  More information about this can be found on the LIS blog here.

Upcoming agenda items:

  • Diversity at Middlebury
  • Reviving the Identity Management Project
  • Change Management for Sophos Anti-Virus Roll-out
  • Liaison expectations for non-RCS liaisons
  • Switching Banner Login from Banner to CAS

Thanks for reading,
Terry & Doreen

Area 51 Notes, Dec 16, 2011

Categories: Midd Blogosphere

Senior Leadership Team Notes
December 16,  2011

Present:  Mike Roy, Chris Norris, Shel Sax, Carol Peddie, Mary Backus, Terry Simpkins and Doreen Bernier

We discussed two change management proposals.  Web server maintenance is scheduled for Sunday morning, Dec. 18th and the following systems will be affected.

  • LIS digital archives
  • Primary MySQL Database server for Middlebury and MIIS web sites
  • File Server for Computer Science
  • Web application services for Middlebury and MIIS primary web sites.

These systems will not go down, but editing and changes will not be saved during this time frame.  An email to the community will be sent out in advance.

The 2nd change proposal involves VMWare clients/labs.  This is a software upgrade that will only affect thin lab computers and 4 stand-alone computers and will take place on Dec.19-20. This was also approved.

We continued our discussion about LIS Values (https://sites.google.com/a/middlebury.edu/lis-strategic-planning/mission-values ) from several meetings ago.  Each area director was asked to discuss these with their workgroup leaders: are they relevant?  Are they useful?  If so, how do people use them?  We decided to bring the topic to a managers meeting (i.e., rather than discussing during an all-LIS gathering) in order to continue the conversation and hear more feedbacks. The values are a way to ensure that we pay attention to not only what we do, but how we do the work. We want to find ways to acknowledge work that is done acccording to these values, and to work with individuals whose interpersonal style may not be consistent with our shared understanding of how we should approach work.

We then discussed the idea of holding open meetings on Friday mornings to discuss various topics, projects or policies of current interest.  These would be “optional” meetings for interested staff, and might involve topics such as:

  • Disaster recovery
  • Monitoring metrics and analytics
  • Google evaluation
  • Mobile tools
  • Digital scholarship
  • Service level agreements
  • Video recording workflow

The remainder of the retreat was devoted to discussion around area budgets.

Upcoming agenda items:

  • sophos anti-virus deployment plan
  • google apps/mslive evaluation plan
  • network monitoring policy development

Thanks for reading,
Terry and Doreen

Area 51 notes, Dec. 8, 2011

Categories: Midd Blogosphere

Present:  Mike Roy, Chris Norris, Shel Sax, Carol Peddie, Mary Backus, Terry Simpkins and Doreen Bernier

Mike indicated that there would be another meeting in early January with UVM regarding the shared science computing cluster.  Also, we will be creating a shared space to store contact information for both schools in order to facilitate collaboration.

It was noted that LIS needs to define a list of governance and approval for technology issues such as network monitoring, Service Level Agreements (SLAs), the Leads program, and Google Apps.  In other words, who are the decision making entities for these issues (e.g. Academic Affairs, President’s Staff, Web Prioritization Committee, etc.)?

We discussed and confirmed plans for system downtime during the holiday break.  LIS has notified offices of the downtime schedule.  Helpdesk will be closed during the break.  Carol and some members of CSNS will be in during the break to troubleshoot any issues that might arise.

We reviewed and confirmed the timeline for the Banner migration to Sungard hosting over the weekend of Dec. 9-11.

We continued discussing the LIS staffing plan in light of additional information from Mike.  There was consensus about how to proceed, and Mike will continue to make our case and discuss our proposal with Tim in advance of the SRC meeting on Dec. 16.

The Language Schools summer debriefing indicated that things went very well this year, with few major problems.  A major shout-out to everyone involved with supporting this work!

The agenda for the Dec 15 SLT meeting:

  • Network monitoring policy discussion
  • Change management – web servers
  • Results of discussing LIS values with workgroup leaders
  • Friday morning open discussions idea: what if we had open meetings every friday AM to discuss some topic/issue of current interest?
  • SLT Goals: when can we discuss/finalize?
  • 2012-13 Budget: This will be the subject of a half-day retreat on Friday

Thanks for reading,
Terry and Doreen

Area 51 notes, Dec. 1, 2011

Categories: Midd Blogosphere

Present:  Mike Roy, Carol Peddie, Mary Backus, Terry Simpkins, Chris Norris, Doreen Bernier
Guest: Joe Antonioli

Joe Antonioli presented the Curricular Technology Team report on the decommissioning of Segue which proposed a timeline for shutdown and migration of current faculty sites.  The timeline was discussed in detail.  Mike asked that the team prepare a communications plan for the timeline announcement to the college community.  Joe will consult with liaisons regarding the communications process as well, and Mike will send out the final announcement.

Joe also requested that the SLT re-examine the current CTT charge.  Since another campus group has been created and tasked with evaluating technology needs in classroom spaces, the SLT agreed to remove “evaluate the use of teaching spaces and make recommendations” from the CTT charge.  We also reviewed the charge to “create a ‘tech incubator’ to assess current technology and watch for emerging possibilities,” which overlaps with the charges of the 3 recently established taskforces on innovation, each of which includes a member of LIS.  We agreed that the LIS members of the innovation task forces should work to keep CTT and the rest of LIS informed about what’s happening in those talks.

The next topic discussed was whether or not FEMTOCEL units should be installed at the Bread Loaf campus and the Snowbowl.  These units would provide limited cell phone service to these areas.  This topic needs further investigation around the issues of cost and quantity and the “cultural impact” of providing cell service, and will be revisited.

The agenda for the Dec. 8 managers’ meeting was set and will include discussions about Service Level Agreements, the ticketing system and workflow processes.

We decided to cancel the December LIS Staff meeting, or, shall we say, we decided to move it to 51 Main the day before!!

The agenda for the Dec 8 SLT meeting:

  • System down time during break
  • Banner migration weekend review
  • Review staffing proposal to SRC

[TS note: yes, I'm aware of the irony in posting agenda items "in advance" for a meeting that happened yesterday.  We'll get there.]

Thanks for reading,
Terry and Doreen