Author Archives: Billy Sneed

@MiddInfoSec: Phishing Alert — “Notice!!!” or “Verify”

A phishing email message was sent to many @middlebury.edu mailboxes today with a subject line of “Notice!!!” or “Verify”.  DO NOT RESPOND ON THIS MESSAGE!

The phishing email message is an attack designed to trick people into disclosing their username and password.  Do NOT follow the instructions in the message, as it could lead to your Middlebury account being compromised.

For further assistance, please call the Helpdesk at x2200.

Here’s a sample of the phishing email message:


College Of Middlebury, would be having maintenance as from 12 midnight which your present password would expire due to maintenance updates.

 

To avoid suspend login error Submit HERE

 

Failure to comply admin would suspend your account due inactive response.

 

Thank you,

IT Department


Changes to Spam filtering at Middlebury

Middlebury ITS is preparing to introduce a new email security service. Over the next few weeks, ITS will begin routing Middlebury email messages through Microsoft’s email message security service, Exchange Online Protection. Microsoft’s service will perform spam filtering, anti-virus, and other security checks on inbound and outbound Internet email.

 

The way you ACCESS email WILL NOT need to CHANGE in order for you to benefit from this service. Outlook and Outlook Web Access, for example, will continue to behave just as they always have.

 

How you ALLOW or BLOCK email from specific senders WILL CHANGE. With Exchange Online Protection, you will be able to manage blocked and allowed senders right from within Outlook and Outlook Web Access, using the Safe Senders and Junk Mail tools. For tips on how to use Safe Senders and Junk Mail, please see the following Microsoft articles:

 


Middlebury ITS Helpdesk

Systems Maintenance this Sunday, April 24th

During our regular maintenance window this Sunday, April 24th from 6 am – 10 am we have the following activities scheduled:

  • Networking equipment in the Library data center will be consolidated. There will be brief network outages (up to 15 minutes) for portions of the Davis Family Library, 131 Franklin St, and 118 South Main St

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

 

Middlebury’s Google Apps for Education – Account status

As we continue to integrate Middlebury services with cloud providers like Google Apps and Microsoft Office 365, we are aware of possible account conflicts that may arise. In particular, on Monday, April 25th, we will begin automatically syncing Middlebury Google Apps accounts for all students, faculty and staff with @middlebury.edu or @miis.edu addresses. This may result in conflicts for those who have been using stand-alone Google services with an account that you set up to use your Middlebury address but was not provisioned by ITS in our Middlebury Google Apps instance.

What if I have registered my @middlebury.edu address for stand-alone Google services?

If you have been using stand-alone (ie. not Middlebury Google Apps) Google services with your @middlebury.edu address, you have what Google considers to be a “conflicting account” and you will need to rename your account to a non-middlebury.edu address after the update.

Do I need to do anything now?

After the accounts are synced, any documents (Docs, Sheets, Slides, or files in Google Drive) that you created with your personal account will be transferred to a new account to resolve the conflict. Afterwards, you will not be able to transfer ownership to anyone in the middlebury.edu domain. So if you have any documents under a personal stand-alone account with institutional data that should remain associated with the College, you need to transfer ownership to someone with a Middlebury Google Apps account now.

How can I tell if the account I’m using now is a personal or institutional account?

Try logging out and logging in again. If you enter your Google account password at Google’s login page, that’s a personal stand-alone account and the above considerations apply. If instead you enter your Middlebury e-mail and password at our new login page, that’s an institutional account and you’re all set. You can also watch this video.

Can I still access Google’s services for my personal use?

You can choose to maintain a separate account for your personal use of any Google services under a non-middlebury.edu address. If you have multiple Google accounts, the username that appears at the upper right corner of most Google services will help you ensure that you’re using the intended account.

What if I have questions about this?

Please email any questions about this change to helpdesk@middlebury.edu.  Or create an helpdesk ticket.


Defining and avoiding conflicting accounts
https://support.google.com/a/answer/185186

Help with your conflicting account:
https://support.google.com/accounts/troubleshooter/1699308?rd=2

Moving your personal data between accounts:
https://support.google.com/accounts/answer/1109839?hl=en&ref_topic=30035


 

Systems Maintenance this Friday and Sunday, March 25th & 27th

During our regular maintenance window this Sunday, 27th from 6 am – 10 am EST we have the following activities scheduled.

  • ​The eduroam wireless network will be moved to a new IP range. Users logged in at the time will be required to reconnect.
Special maintenance window Friday evening, March 25th starting at 8 pm EST
  • ​The Monterey campus will migrate to a new phone system starting at 5 pm PST (8 pm EST). Incoming calls to Monterey lines will be unavailable for a 2-3 hour window. Afterward all incoming calls through Saturday will go to voicemail on the new system while handsets are replaced.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Systems Maintenance this Sunday, February 21st

During our regular maintenance window this Sunday, February 21st from 6 am – 10 am we have the following activities scheduled:

  • One of the Vermont DNS/DHCP servers will be taken offline briefly to be relocated within the data center. No service outage is planned.
  • Starting at 6:30am the Vermont wireless controllers will be patched to the latest vendor recommended level. There will be two brief (up to 5 minutes each) wireless service interruptions between 6:30am and 7:30am.
  • Middfiles will be patched and rebooted. There will be up to 30 minutes of Middfiles related service interruption starting at 8am.

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

Regards,
Billy

Billy Sneed
ITS – Central Systems & Network Services
Middlebury College

Systems Maintenance this Sunday, Dec 20th

During our regular maintenance window this Sunday, Dec 20th from 6 am – 10 am we have the following activities scheduled:

 

Recently, Windows 10 computers have been unable to connect to the MiddleburyCollege wireless network on campus. To address this and other issues, we plan to push a new security configuration for MiddleburyCollege wireless network. (No changes will be made to the other wireless networks.) Your device will likely prompt you to accept a new certificate and/or re-enter your credentials the next time you try to connect. If, after doing so, you encounter any connection difficulties, please contact the Helpdesk.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College