Author Archives: Cynthia Slater

Adobe Creative Cloud 2019 Now Available

We are pleased to let you know that the Adobe Creative Cloud 2019 suite is now available for installation by Middlebury Undergraduate College & Institute faculty & staff*.  New this year is login to the Adobe site, as well as the Adobe Creative Cloud app, on personal computers and computers owned by Middlebury (and assigned to you).  The Adobe Creative Cloud provides easy installation, and several cloud storage features, including fonts & preferences.

Important Note: public computer labs will not have the 2019 version of Adobe Creative Cloud applications until spring or summer of 2019.  To maintain full compatibility with labs and others on campus, you are advised to continue using the Creative Cloud 2018 applications in the interim.  

How do I install Adobe applications?:

To install the latest versions (if compatibility with others and access via other computers is not a priority), log in at Adobe with your middlebury.edu email credentials.

  1. Click Sign In in the upper-right corner of the web page and use your Middlebury email address and email password to log in.  Select  Enterprise ID if prompted.
  2. Click Download for the Creative Cloud app, then click Save File.
  3. Double-click the Creative_Cloud_Set-Up file in your Downloads folder.
  4. Click Yes to allow the installer to make changes to your computer.
  5. Sign in again using the same credentials as above.
  6. Click Start Installing.
  7. Once the Creative Cloud app installs select the Apps tab.
  8. Select to Install or Update the applications you desire.

Note: Middlebury computers that already have Creative Cloud applications installed may get a message from adobe.com that they cannot download software.  That computer likely 1) does not have the Adobe Creative Cloud App, or 2) may not have the “Apps” option for installing when you are logged in.  These will require an install/reinstall of the Creative Cloud App provided by Information Technology Services.

To maintain compatibility with labs, we recommend first setting your Creative Cloud Preferences to “Show Older Apps”, then click on the down arrow next to Install, select Manage, then Other Versions.  If you pick the newest from the list of Other Versions, that should be a match for our lab installations.  Video instructions

Once installed, you should be able to install any recommended updates without breaking compatibility, with the exception of Lightroom.  Contact the Service Desk if you require assistance with Lightroom.

Do you have a shared-use computer?  These may require a different process.  Please reach out to us with the number of the computer(s) in question.

Feel free to contact the Service Desk during our open hours if you have questions or encounter any issues during your upgrade process.

*Licensing does not apply to students or to the Schools (Language Schools, Bread Loaf or Schools Abroad).  Adobe software is installed on lab computers.

Update for Self Service App on College-owned Macs

Does your college-owned Mac have the latest and greatest version of the Self Service application?  It’s easy to tell…  just launch Self Service located in the Utilities folder.  If you see the Middlebury logo in a dark blue band across the top — you’ve got the new version which offers not only our latest installers, but also access to many installers from off-campus.

If you don’t have the updated version, you’ll only see one featured piece of software to install — the new Self Service utility.  We encourage you to install this update as soon as possible so you’ll be able to install updated software, printers, and drivers when you need them.  Here’s how to proceed:

Important! If your computer is running macOS 10.9 or older, please update the OS to 10.12 (or newer) before attempting to update Self Service.  10.12 (“Sierra”) is available in the old Self Service to computers that are eligible.

  1. The Mac needs to be connected to Ethernet on the Middlebury campus network to update Self Service.
  2. Open Self Service, then look for ”’JAMF Cloud”’. This is a “featured” install, so it should appear on the main screen.
  3. Read the installation instructions before proceeding.
  4. When the installation has completed it may report a ”’failure”’ — this is normal — just close then re-open Self Service.
  5.  There should be a visual difference (as well as a new version number) to Self Service.  You are done – except…
    • for macOS 10.13.2 or higher, re-opening Self Service will prompt you to ”’Approve”’ the MDM profile in System Preferences.  Please follow the link then click the ”’Approve”’ button.  This helps enable various security & conveniences for your computer, including pre-approval of third-party kernel extensions for common software (ex. Sophos or Google Drive File Stream).

Ready to Learn about Technology? Your lynda.com tutor never sleeps!

lynda_logo_72x72 Did you know that Middlebury College offers self-paced learning 24/7?  Our fabulous online learning resource, lynda.com, uses short videos to help you acquire new business and technology skills and is available to all academic year faculty, staff, and students, both here and at Monterey.

Interested?  Drop by the Open House at Davis Family Library on Thursday, Oct. 4 from 3-5:00 pm and check it out first-hand.  Too excited to wait that long?  Visit http://go/lyndainfo/ and get started right now!

For more details about other learning opportunities, visit http://go/itslearn/.

Attention, Supervisors! Upcoming ITS Tech Service Overview Sessions for New Hires

Do you have any new staff members joining your team in the coming months?  Information Technology Services (ITS) offers a monthly workshop with new hires in mind called “ITS & You:  Technology Services Overview.”

We introduce services and resources provided by ITS to all Middlebury campus employees, including: email, file storage, account security, online learning, and how to obtain computing help.  The workshop format is presentation-style with questions entertained along the way, followed by an optional half hour for hands-on assistance with specific questions.  Our complete workshop schedule can be viewed at http://go/techworkshops/.

Although geared toward new or recent hires, everyone is welcome to attend — with the ever-changing world of technology, even not-so-new staff might surprise themselves with an “aha” moment or two.  Please ask employees to sign up using our online form, or you can complete the form on their behalf.

 

Workshops for New or Recent Hires: ITS Tech Services Overview

Information Technology Services (ITS) now offers a monthly workshop with recent hires in mind called “ITS & You:  Technology Services Overview.”  The next session will be held Wednesday, January 17 at 9 a.m.  We’ll introduce services and resources provided by ITS to all Middlebury College employees, including: email, file storage, account security, online learning, and how to obtain computing help.  The workshop format will be a presentation with questions entertained along the way, followed by an optional half hour for hands-on assistance with specific questions.

To sign up, please use our online form.  Although geared toward new or recent hires, everyone is welcome to attend – you might surprise yourself with an “aha” moment or two.

As always, our complete workshop schedule can be view at http://go/techworkshops/.

Important Info about Apple’s Latest OS Offerings

Apple recently released a new iOS version for use on iPads and iPhones, iOS 11. You may experience difficulty connecting to Middlebury College email hosted by Microsoft when using the native iOS Mail and Calendar Apps. ITS recommends you use Outlook for iOS available free in the App Store. Apple and Microsoft are working on a solution.

Apple also announced the next version of macOS, High Sierra, available 9/25/17. ITS has instituted a block on the installation of this OS on college managed computers until it can be tested with college systems and software. Our High Sierra webpage (http://go.middlebury.edu/highsierra) will provide updates as they become available, including notes about any known issues and resolutions.

Reminder: Key Survey Scheduled Downtime on Nov 22 for Upgrade to version 8.6

KeySurvey LogoThe following information is important only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

WorldAPP (our Key Survey host) is excited to announce that your Key Survey / Form.com account will be upgraded to the new software version 8.6. on  Saturday, November 22nd, 2014, between the hours of:

EST:   1 AM and 10 AM / GMT:    6 AM and 3 PM

Loaded with variety of new features, this latest software update introduces many of the advanced task management and workflow capabilities that you, our customers, have asked us for.

Please note that your account may be unavailable during the system upgrade. Your respondents attempting to access surveys, forms or reports will receive a friendly notification of the system maintenance in progress. Once the maintenance has been completed, the application and all survey/form/report links will be accessible.

To learn more about version 8.6 software release ahead of time, visit the Fall ’14 Release Promo page.

If you have any questions about this update please feel free to contact support@worldapp.com.