Due to the installation of a new firewall, the videoconferencing bridge and polycom software will be unavailable on June 16th, from 9:00am EST – 5:00pm EST. If you need access to videoconferencing software or bridging capability on June 16th from 9am to 5pm please contact me and I can provide you with an alternative.
In addition, any calls between videoconferencing rooms will need to be done using the backup addresses in the address book of each system. Please contact me if you have a video conference planned on June 16th.
We will follow up immediately after completing testing, and no later than 5:00pm on June 16th, to notify you that the software and the bridge are available.
The firewall is essential to better protect our videoconferencing equipment that is being used more extensively than ever before. We chose this date by looking at the schedule of videoconferences and the overall schedule of summer programs.
Please feel free to contact me if you have any questions.
The polycom videoconferencing software will be unavailable this Sunday from 9am to noon while we apply a configuration change to resolve intermittent disconnects.
We apologize for any inconvenience.
In December 2013 LIS upgraded the audio/video equipment in many classrooms on-campus:
- AXT 201
- FIC FR1
- FIC CK1
- GFD CLS
- BIH 104
- BIH 117
- BIH 161
- BIH 317
- BIH 505
- BIH 632
- PRS KDR
Here is what has changed:
- installed a new, brighter, high definition projector
- added a new type of connection (HDMI) but kept the existing video connections
- replaced the DVD player with a Blu-ray player that can play DVDs as well as Blu-ray discs
- removed the VCR (3 loaner VCRs are available at the Davis Family Library and 1 will be available at Armstrong soon; VCRs can be plugged into the auxiliary video input at the rack)
- replaced the aging touch panel with a slightly larger one that we’ve found is easier to use (very similar to the touch panels in many other classrooms)
We’d be happy to schedule an orientation session – just contact us at firstname.lastname@example.org. You can also watch a video on how to use the new equipment.
In 2014 we plan to upgrade the equipment in several other classrooms:
I am happy to announce that David Wright has joined Media Services as a full-time Media Services Specialist II. David has worked for us since April as a temp, assisting with event support, recordings, videoconferences, web help desk and more. He comes with a great deal of A/V experience which he gained from Full Sail University and while working in NYC for three years as an Audio Engineer. He also worked with the local Hilton and Basin Harbor Club on event setups, including audio and video. David DJs in his free time.
Please welcome David Wright to LIS. David will be joining LIS as a Media Services Temp, working with us from 4/30/13 to 7/22/13.
David comes with a good deal of audio recording experience which he gained from Full Sail University, and while working in NYC for three years as an Audio Engineer. He also worked with the Hilton and the Basin Harbor Club on event setups, including audio and video. David DJs in his free time.
David will start off with a desk behind Circulation and move into LIB202A soon.
If you are having trouble connecting your Mac to a TV or projector and you’ve tried everything to no avail, try a software update. Apple just released updates for OS X Lion and OS X Mountain Lion. To obtain these updates, run Apple Software Update.
Note that we also have a short document (go/projection) that shows how to connect a Mac or a PC to a projector and provides tips for resolving the most common issues.
Middlebury College hosts hundreds of events each year. A successful event is the result of careful and timely planning. To assist you with planning your event, LIS has outlined these tips for a successful event:
- Plan ahead: For all events that require tech support, we ask that you give us at least 5 business days notice. This deadline ensures that we have enough time to coordinate support with other departments (that have similar deadlines) and ensures that we can support more events and produce higher quality events.
- Give the Master Location Schedule a spin: This tool can help you get a list of spaces that have the features you need: visit go/mls, open the Locations tab, click More Search Options and under Features select the feature you are looking for (e.g. Computer installed at the podium). This can be very helpful in the early planning stages.
- The right room for the job: Keep in mind that some spaces are better suited for specific purposes. The event location is especially important if:
- you are planning a videoconference,
- you would like to have the event recorded
- you plan to use microphones
Not all spaces are well suited for the above purposes (due to acoustics, lighting, capacity, etc.) Thus, to ensure a successful event, LIS has selected specific locations (see list below) that are best designed for these types of events. The Scheduling Office will work with you and LIS to find the best location for your event.
- Tech options: Consider whether you will need additional equipment or tech support (projector, microphones, show a DVD, record the event, etc.):
- Many event venues already have the most popular equipment (projection, speakers, etc.), as well as an easy to use control panel and a set of printed instructions. With a brief orientation session, you’ll operate the equipment with ease. Contact the Helpdesk if you would like to schedule an orientation session.
- If the location you are hoping to use does not have the equipment you need, LIS offers several options for getting equipment on loan.
- If you’re sure you’ll need tech support, make sure to indicate that when filling out your event reservation request.
- The Scheduling Office is your ally. Submit your reservation request to the scheduling office as soon as possible, keeping in mind that LIS and other service departments require a 5-7 day notice. If you do require equipment or tech support, please ensure you select the appropriate option on the form. If the correct option is selected, the Scheduling Office will notify the Helpdesk of your event in a timely manner and we will contact you if more information is needed. Again, it is imperative that you respond to our requests for information at least 5 business days in advance of the event.
- Useful forms: To help you prepare for some types of events, and to ensure we get all the information necessary to give you our best service, we may ask you to complete a simple form. See the list of useful forms below.
- Guest speakers: If you are bringing a guest speaker on-campus, send them our Technology Checklist for Visiting Speakers.
- Use a podium computer or bring your own: A lot of classrooms have a built-in computer at the podium, reducing the need to bring your own computer. Again, the Master Location Schedule can help you get a list of these locations. If you prefer to use your own laptop for the presentation, make sure to test your computer and your presentation in the event location. Please feel free to contact the Helpdesk if you would like us to help out with the test!
- PowerPoint Tips: Using PowerPoint to enhance a talk, Tips for including media – pictures, videos, audio (& ensuring it all works!)
- Microphone Tips: Effective Microphone Techniques
Due to acoustics, lighting, capacity and other factors, not all spaces are well suited for special events such as recordings, videoconferencing, etc. Thus, to ensure a successful event, LIS has selected specific locations that are best designed for these types of events. The Scheduling Office will work with you and LIS to find the best location for your event but you can plan ahead and review the potential venue options:
Every year we renovate selected spaces, so the options will continue to grow. You can always check the above links for the most up-to-date information.
To help you prepare for some types of events, and to ensure we get all the information necessary to give you our best service, we’ve prepared a few forms:
- For recordings:
- You will need to have the speaker(s) fill out the recording consent form (go/consent). We need to receive this form 2 business days (48 hours) before the event or we will not be able to record. This is a legal document that ensures the speaker is aware of your intent and, at the same time, protects you and the College in the case of a lawsuit. For more information, visit go/consent.
- Complete the recording request form (go/recording). We need to receive this form 5 business days before the event or we will not be able to record. This form collects information that we need to prepare for the recording, create a high quality recording that is accessible and reliable, and properly catalog the recording so that you or the College may reuse it in the future. For more information visit go/recording.
- For film screenings:
- Complete the screening request form (go/screening). We need to receive this form 5 business days before the event or we cannot guarantee that we can staff the screening. Screening any media requires sufficient time to purchase (or confirm) that we have the screening rights and that we have the working physical media. Even if you plan to bring your own media, screening rights need to be confirmed and the media itself needs to be tested. For more information, visit go/screening.
Note: We will continue to update this list, as our services and event venues change. Please check the page Top Tech Tips for a Successful Event for the latest version. In addition, visit the Media Services homepage for more information on our services.