Posts by Cynthia Slater

 
 
 

Webmail’s New Look — Coming Soon

Categories: Midd Blogosphere

MaskThe upgrade of our email environment over the holiday break will bring a cleaner, more minimal look to Webmail (also known as Outlook Web App – OWA), designed with “touch” devices in mind.  The appearance of the Webmail login screen has already changed, but the workings once logged in will not change until after your account has migrated.

  • Student mailboxes will migrate Wed, Dec 17 through Fri, Dec 19.
  • Faculty & Staff mailboxes will migrate Sat, Dec 20 through Sun, Dec 21.

The most noticeable differences in Outlook’s new “face” are the shift of many buttons/links to the upper right corner and the fact that Public Folders are no longer accessible when using the Web App. You will be able to adjust many settings by clicking the Settings (gear) icon located in the top right corner (beside the ? icon).

Here’s how you can quickly get up to speed on the changes:

* Watch a brief lynda.com movie (under 9 minutes!) to get familiar with the new look:
Exploring the OWA Interface
* Read Microsoft’s brief summary of the highlights:   What’s new in Outlook Web App
* Visit go/webmailhelp for more details, resources and FAQs!

 

 

Sub Sandwich? No, Try a Subpage or Sidebar Instead! (Updated Drupal/Work Session Schedule)

Categories: Midd Blogosphere

Sub SandwichDo you need to learn how to edit your department’s website?  Would you like to know how to add sub pages, pictures and sidebars?  Our intro class will give you what you need to get started.  We’ll cover the basics of Drupal so you’ll be able to add links, pictures, and a host of other cool things to your site right away.

For you more advanced users who may be tackling needs beyond the basics (such as converting your forms), join us for a work session or two.  We’ll help you get the job done and you’ll leave with the “know how.”

Visit go/techworkshops/ to view the updated tech workshop schedule and sign up for the classes that fit your needs.

New Mac OS 10.10 (“Yosemite”) Released

Categories: Midd Blogosphere

Mac OS X Yosemite (10.10.x), released on 16 October 2014 and is available as an upgrade for faculty and staff who are currently running Mavericks (10.9.x).  If your machine is running Mavericks (10.9.x) or Mountain Lion (10.8.x) the upgrade will appear automatically in Software Updates under the Apple Menu.  If your machine is running Snow Leopard (10.6.x) or Lion (10.7.x), you will need to contact the Technology HelpDesk to discuss upgrade options.

As with all operating system upgrades, there are potential issues of compatibility with applications and services and we are currently neither promoting nor discouraging the upgrade.  New computers provided for faculty and staff will continue to have 10.9.5 (Mavericks) installed for now; public labs are not scheduled to be updated to Yosemite at this time.  Knowing that there will be “early adopters” who opt to upgrade right away, we have created a site to share known issues and areas of concern.  Visit go/yosemite/ to view — or add to — this work-in-progress.

Yosemite has several improvements, including better support of multiple monitors, handoff capabilities between Yosemite and iOS8 devices, and enhanced iCloud Drive capabilities.  See Apple’s complete list of what’s new in Yosemite or take a personal tour using lynda.com’s new, hour-long course, Mac OS X Yosemite New Features.

lynda.com Site Unavailable Sept 19 from 2:00-3:00 AM (EST)

Categories: Midd Blogosphere

lynda_logo 72x72For the night owls out there, please note that our lynda.com online learning resource will be unavailable from 2:00 – 3:00 AM Friday, September 19, while web server capacity improvements are implemented.    (What’s that you say?   You haven’t heard of lynda??  Visit go/lyndainfo to see what you’re missing.)

 

For Staff & Faculty: One Stop Shopping for Department & Course Website Assistance

Categories: Midd Blogosphere

Help Key

Need to make changes to your departmental web page?  Could you use a hand with your course website or blog?  Have questions about moving your webforms to our new secure server?  Do wiki formatting woes keep you awake at night?  We have the solution — a peaceful place where you can work on your pages AND get your questions answered.  Sign up for a Website Maintenance Work Session (or two).  Staff from Information Technology Services (ITS) and Academic Technology will be available to answer your questions and help you troubleshoot problems. These are not formal workshops — please bring your work, your questions, and yourself!

Our first session will be offered Tuesday, September 16 at 9:00 am in Davis Family Library, room 105.  Visit go/techworkshops to view the rest of the fall semester schedule.  Please use our convenient online signup form to let us know you what session(s) you plan to attend.

WorldAPP/Key Survey Performance Issues [updated 7/15/14]

Categories: Midd Blogosphere

We would like to share the messages received from our Key Survey vendor, WorldAPP, concerning current performance issues:

From: Customer Care [mailto:customercare@worldapp.com]
Sent: Tuesday, July 15, 2014 3:34 PM
Subject: WorldAPP Performance Notification Update

We are following up to provide you with an update on the progress of the investigation of the recent WorldAPP Platform performance issue.

Our technical teams have applied a number of enhancements to the data collection module within the platform to address this issue. WorldAPP will continue daily maintenance work on the platform for the next week.

We apologize for any inconvenience caused by the recent performance issue. We realize the important role our services play in your business, and we take that responsibility very seriously.

For additional information surrounding this issue we encourage you to visit our WorldAPP Community message board. Please do not hesitate to contact WorldAPP Support via live chat, phone: 781-849-8118 ext. 1 or email: support@worldapp.com, if you have any further questions or require additional assistance.

We thank you for your patience and understanding.

Best Regards,

WorldAPP Customer Care
customercare@worldapp.com

——-

From: Customer Care [mailto:customercare@worldapp.com]
Sent: Monday, July 14, 2014 1:46 PM
Subject: WorldAPP Performance Notification

This message is to inform you that we are currently experiencing intermittent performance issues inside the platform.Though the application is available, and we have identified the issue, there may be temporary interruptions in service as we work to test and implement enhancements. We will be posting live updates inside the WorldAPP Community forum to keep you up to speed on our progress.

We sincerely apologize for any inconvenience you may experience as this technical difficulty is being resolved.

We will follow up with you within the next 24 hours with a detailed report of the cause and actions taken to address the performance issues.

Your patience is greatly appreciated.

Sincerely,
WorldAPP Customer Care
customercare@worldapp.com

Printing to Public Printers — Minding P’s & Queues Just Got Easier

Categories: Midd Blogosphere

Blue PrinterDo you print at the College libraries?  At any of our public computing labs?  If so, on your next visit, expect a streamlined list of printer choices offering expanded locations where you can go to release your print job(s).  It’s easier and more flexible!

Look for two new print queues — Library_Printers and Non_Library_Printers — that are now available for use.    (FollowMeBW will be retired.)

Remember…  For fastest results, print directly from a lab computer.  Visit go/howtoprint to view our updated instructions on how to print to a public printer.