Author Archives: Cynthia Slater

Issue RESOLVED – Multi-Factor Authentication

We are pleased to report that the Multi-Factor Authentication service is restored. Microsoft reported service restoration around 2:00 PM on Monday.

Microsoft provided additional guidance stating they would continue to monitor the situation closely. We’ve been doing the same and can confirm that the MFA is working. MFA challenges are working as expected, across all verification methods.

Thank you for your patience while we worked to resolve matters. Again, we apologize for the disruption. Please contact the Helpdesk if you have any outstanding issues or questions.

Kindly,
ITS Helpdesk

UPDATE – Multi-Factor Authentication

The Multi-Factor Authentication service is now by-and-large restored, though Microsoft reports that the fixes may take some time to propagate across their global infrastructure. Our own tests, and feedback we have received from the community, indicate that authentications are now working successfully.

Here’s a complete list of services that were impacted (when accessed from off campus):

  • Microsoft Office 365
  • Email (Exchange Online/Outlook)
  • Microsoft OneDrive
  • Google G Suite
  • Google Drive
  • Adobe Creative Cloud
  • Zoom
  • Web Help Desk (Helpdesk ticket system)
  • Submittable – Provost
  • PeopleGrove
  • Drupal 8 websites (editing/site admin only)

We are sorry for this disruption in service and any inconvenience. Thank you once again for your patience.

Kindly,

ITS Helpdesk

ISSUE – Multi-Factor Authentication

We are experiencing an issue with the Multi-Factor Authentication (MFA) service which is preventing individuals who are off-campus and whose accounts are protected by MFA from accessing services like Office 365, Email, OneDrive, Google G Suite, and Adobe Creative Cloud. We are working with Microsoft to resolve matters as swiftly as possible, but we do not currently have an estimated repair time. We will provide an update as soon as we know more.

Here’s a complete list of impacted services (when accessed from off campus):

  • Microsoft Office 365
  • Email (Exchange Online/Outlook)
  • Microsoft OneDrive
  • Google G Suite
  • Google Drive
  • Adobe Creative Cloud
  • Zoom
  • Web Help Desk (Helpdesk ticket system)
  • Submittable – Provost
  • PeopleGrove

We apologize for this disruption. Thank you for your patience.

ITS Helpdesk

 

ISSUE – Middlebury Shared Email Accounts

We are experiencing an issue with shared email accounts.  Access is denied to individuals or groups who previously had access.  We are currently working with impacted individuals to restore permissions as swiftly as possible.  We will provide an update as soon as we know more.

We apologize for this disruption. Thank you for your patience.

ITS Helpdesk

RESOLVED – Middlebury Email Send/Receive Errors

We are pleased to report that middlebury.edu email service is restored.  An Office 365 licensing issue impacted roughly one-fifth of the community for approximately 2-3 hours.  During this time email could not be sent from or received by these accounts.  Anyone who sent email to an impacted account received an “undeliverable” error.

The licensing issue has been fixed and email is now flowing properly.  Any messages for which you received “undeliverable” responses will need to be re-sent.

Thank you for your patience while we worked to resolve matters.  Again, we apologize for the disruption.  Please contact the Helpdesk if you have any outstanding issues or questions.

ITS Help Desk

ISSUE – Middlebury Email Send/Receive Errors

We are experiencing an issue with Middlebury’s email accounts.  Some accounts are not able to send or receive messages; other accounts are functioning but receive errors when trying to email other Middlebury accounts.  We are working to resolve matters as swiftly as possible but we do not currently have an estimated repair time.  We will provide an update as soon as we know more.

We apologize for this disruption. Thank you for your patience.

Wireless Issue Continues — Temporary WiFi Network Created

We continue to experience issues with our wireless networks.  To provide network access while we work on a long-term solution we have created a new, temporary wireless network that will provide the same service as before:

Temporary network name:  MiddleburyBackup

Temporary password:  panthers (all lowercase, no punctuation, no spaces)

The temporary network will be removed from use once MiddleburyCollege service has been restored and is stable.  We will provide an update at that time.

Remember, you may connect successfully to our network using an Ethernet cable as our wired network is fully functional.

We are very sorry for this disruption in service and any inconvenience.  Thank you once again for your patience.