Posts by Cynthia Slater

 
 
 

WorldAPP/Key Survey Performance Issues [updated 7/15/14]

Categories: Midd Blogosphere

We would like to share the messages received from our Key Survey vendor, WorldAPP, concerning current performance issues:

From: Customer Care [mailto:customercare@worldapp.com]
Sent: Tuesday, July 15, 2014 3:34 PM
Subject: WorldAPP Performance Notification Update

We are following up to provide you with an update on the progress of the investigation of the recent WorldAPP Platform performance issue.

Our technical teams have applied a number of enhancements to the data collection module within the platform to address this issue. WorldAPP will continue daily maintenance work on the platform for the next week.

We apologize for any inconvenience caused by the recent performance issue. We realize the important role our services play in your business, and we take that responsibility very seriously.

For additional information surrounding this issue we encourage you to visit our WorldAPP Community message board. Please do not hesitate to contact WorldAPP Support via live chat, phone: 781-849-8118 ext. 1 or email: support@worldapp.com, if you have any further questions or require additional assistance.

We thank you for your patience and understanding.

Best Regards,

WorldAPP Customer Care
customercare@worldapp.com

——-

From: Customer Care [mailto:customercare@worldapp.com]
Sent: Monday, July 14, 2014 1:46 PM
Subject: WorldAPP Performance Notification

This message is to inform you that we are currently experiencing intermittent performance issues inside the platform.Though the application is available, and we have identified the issue, there may be temporary interruptions in service as we work to test and implement enhancements. We will be posting live updates inside the WorldAPP Community forum to keep you up to speed on our progress.

We sincerely apologize for any inconvenience you may experience as this technical difficulty is being resolved.

We will follow up with you within the next 24 hours with a detailed report of the cause and actions taken to address the performance issues.

Your patience is greatly appreciated.

Sincerely,
WorldAPP Customer Care
customercare@worldapp.com

Printing to Public Printers — Minding P’s & Queues Just Got Easier

Categories: Midd Blogosphere

Blue PrinterDo you print at the College libraries?  At any of our public computing labs?  If so, on your next visit, expect a streamlined list of printer choices offering expanded locations where you can go to release your print job(s).  It’s easier and more flexible!

Look for two new print queues — Library_Printers and Non_Library_Printers — that are now available for use.    (FollowMeBW will be retired.)

Remember…  For fastest results, print directly from a lab computer.  Visit go/howtoprint to view our updated instructions on how to print to a public printer.

Macintosh – Middfiles – Mmmmm… News You Can Use

Categories: Midd Blogosphere

Mac users…  Are you having the best possible experience with Middfiles?  It may be time to update how you connect to Middfiles, as well as create some useful shortcuts!

First, check your connection.  In the Finder, click on the Go menu, then click Connect to Server.  You should use cifs://middcloud.middlebury.edu/middfiles and remove any “smb” middfiles favorites you may have stored, as shown.

Go>Connect to Server

Removing outdated SMB favorite

Now it’s time to create some powerful Sidebar favorites for easy access to your frequently-used folders (see sample below).  Sidebar favorite locations are visible in all your programs!  Refer to our wiki article for complete details on how to create these favorites & get rid of outdated ones.

Sidebar Favorite Sample

Sidebar Favorite Sample

Technical stuff:  We use the SMB protocol to connect to Middfiles almost exclusively on campus and the latest revision is CIFS.  To use the most current version of SMB you must specify CIFS in your connection.  Outdated connections may results in errors when saving to Middfiles or be slower.

Follow-Me Printing Update: Easier-to-Remember Print Queue Name

Categories: Midd Blogosphere

Woman-PrinterFans of Follow-Me Printing will be happy to know we have changed the print queue name, making it easier to remember.  When submitting your print job, look for FollowMeBW which has replaced Virtual BlackandWhite, effective 10/4/13.

Students, if you haven’t yet tried “Follow-Me” you’re making your printing life more difficult than it needs to be.  Visit go/followme to learn more or check out our earlier blog post.  This time saver allows you to print to a single print queue, then go to any participating print release station to release your print job(s).

Remember…  for fastest results, use Follow-Me Printing on a lab computer.

“Follow-Me Printing” now available! (Um, what does that mean?)

Categories: Midd Blogosphere

Follow-Me Printing allows you to print to a single virtual print queue, then go to any participating print release station to release your print job(s).   Presently, Follow-Me print jobs can be released from any of six different stations on campus; see the list below.

Choosing the new Virtual BlackandWhite print queue means you can head to the Davis Family Library…  or Sunderland…  or BiHall.  Changing your mind no longer means having to resubmit your print request!

For fastest results, use Follow-Me Printing on a lab computer:

It’s easy to do this when your documents are safely stored on Middfiles:

  1. Select Virtual BlackandWhite from the drop-down list when choosing a printer.
  2. Proceed to any of the six participating print release station locations (see list below) and log on with your Middlebury username and password.
  3. Release your print job by clicking “Print” located on the right-hand side.

Follow-Me Printing using PaperCut’s Web Print:

You can print documents to the new Virtual BlackandWhite print queue from your personally-owned computer using PaperCut’s Web Print.  Please note that you may experience delays using Web Print.  For fastest results, submit your print job from a lab computer using the instructions above.

Which printers can “Follow Me”?

Printer Name

Printer & Release Station Location

BIH203K Bicentennial Hall 203
LIB142 Davis Family Library 142
LIB242 Davis Family Library 242
LIB242K Davis Family Library 242
LIB303 Davis Family Library 303
SDL121K Sunderland 121

lynda.com service interruption

Categories: Midd Blogosphere

Middlebury’s lynda.com online learning resource is currently unavailable.  The company is aware of the problem and is working to resolve the issue.  They are hopeful that access will be restored by the end of the business day and apologize for any inconvenience this has caused.

Update 6/27, 2:30 pm — Access has been restored!  (If you are unfamiliar with our lynda.com resource, visit go/lyndainfo to learn more and give it a try.)

Last Chance — LIS Open Workshops Wind Down for the Summer

Categories: Midd Blogosphere

It’s not too late to join us for a workshop (in English!) before Language Schools begin. Visit go/lisworkshops to view the last of our advertised open sessions. Youll find a Drupal introduction that covers basic web site maintenance skills, as well as another opportunity to learn how to access and use lynda.com Middlebury’s fabulous online learning resource that uses short videos to help you acquire new business and technology skills, including photography finesse.

Lynda’s recently added courses include such varied topics as “Managing Teams,” “Designing a Book,” and “Up and Running with Windows 8.” Watch a single video or work through an entire course, but be warned its addictive.

Please note that we do continue to offer “by request” group training during the summer months, staff and classroom space permitting; kindly send your request with details to helpdesk@middlebury.edu.