Friday Apple Quick Tips

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printer help2

Helping you through your nightmares of printer issues…

…like adding a new printer.


We recently had a case where a student could not get her Mac to recognize her printer.  A student who has deadlines for handing in papers is desperate and frantic the day before the deadline. You will find these helpful hints to be a good source when you are installing a new printer preferably before that deadline is upon you.

Before you get started on adding a  printer – view link below!

Very Important!

Below are some helpful Apple Support Links to checkout.

Apple Support Printers 101

Adding Wireless Printers

Recommended Wi-Fi Printer settings  

First and foremost when shopping for a new printer- make sure it is compatible with Mac OS X.  

After your well thought out purchase -Before doing anything else, read printer manual, then read it again.   Now you are on the road to becoming mentally prepared to install your printer.

Studiously follow the printer instructions by turning printer on and installing ink cartridges, adding paper as well as connecting printer to Mac.  With Lion and Mountain Lion OS X, you may get a Dialog Box letting you know if your Mac wasn’t able to install a driver if recent updates have been made and new software must be downloaded.  It is at this point that you may have discovered one hiccup installing the printer- so face it right now  The software for installing your new printer is probably out of date!

That said, now you know you may have to go to your Mac’s browser and look for your printer (make and model) Driver which will take the place of the outdated installation CD or downloaded software.  This driver is the printers installation updated software.  First try using the Apple Support link provided below to get that software. If this is not helpful- below the link are the manual installation directions for printer drivers.

Apple page for Printer software

  • ·    You will type in the name of your printer-for instance- Hewlett Packard, Canon, etc. And then the model precisely as it is seen- Deskjet 3050A or PIXMA MG3122 etc., then use the word Driver.  For instance- Search HP Deskjet 3050A Driver or whatever your printer is and look for the manufacturer’s support for printer driver.
  • ·         Once you find the manufacturer website, you may have to select which printer model you have or select driver if offered to select.
  • ·         Then make sure you know which Mac OS X operating system you have, Snow Leopard 10.6, Lion 10.7 or Mountain Lion 10.8. then click download.

After you get that software downloaded onto your Mac which may not automatically open up, select that download to open and choose installation and go through the steps it directs you to.  You may have to refer to the Apple Links above for adding wireless printers.

Check to see if your printer is ready- open System Preference and look in Print & Scan for your new printer. Follow Printer’s manual instruction and print out something for a test. 

You should be good to go.Apple Happy2



Friday Apple Quick Tip- iPad Apps

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Apple AppsDeleting or Re-Installing Apps with ease!

Recently, we experienced a customer who was frustrated because they couldn’t delete unwanted apps from their iPad.  We have also had some customers come in who could not get the App they just purchased to work correctly.  Here are some good tips and simple fix-it procedures for working with Apps.


One of the first things you should remember to follow up on is to check the iOS requirements of the Apps you want to purchase or did purchase and the App is having issues.  You can find these at the Apps Store by searching store for the App and selecting it.  You will find the requirements underneath description or Information of App (shown in picture blow).  With some Apps, you may have to click on more info.

iPad Apps

Then you can view the iOS version of your iPad by going to Settings and looking in General, then  About where you will find version in the middle of list.  This will let you know whether the App you are interested or already purchased is compatible with the version you have.  At this point, you should try to see if there are software updates available, which is also in Setting in General then Software Update.  You should always update your software before you purchase new Apps.

Apple wiggle mode

To remove an App you don’t want or one that is giving you trouble and you want to reinstall it simply find the App on your iPad Screen and tap and hold until it starts to wiggle or jiggle (“Wiggle” mode Fun Tip below) .  You will notice an x in the upper corner(see photo at left) which you can tap to delete this App.  If you decide after tapping x that you want to stop deleting the App, press the Home Screen button on the iPad whihc will cancel the delete. 

After you have deleted this App from your Screen, you can re-install it by going to the App Store on your iPad.  If you purchased this App, you can tap Purchased to find it or search App Store.  Then tap install to re-install it.

You now can open the newly re-installed App to see if all the issues you were experiencing are gone.

You can go the link below if you are still experiencing issues.

Apple Support for iPad Apps

Fun tip   Rearranging Apps:

You can rearrange the Apps on a page or from page to page while they are in this “Wiggle” mode by dragging them around.  You can organize them by page like all Game Apps on one page, Apps for Work on another, Apps for travel on another, etc.


Friday Apple Quick Tips

Categories: Uncategorized

Changing the Language & Text on your Mac, iPad, iPhone or iPod

This is the perfect time of year to learn how to change the language on your Mac. For students who are not allowed to read this in English, perhaps someone in each language school can translate this into the desired language and post in the classroom for the students.

Changing Language on a Mac

Language & Text

  • You start by going into your System Preference, in your dock it looks like the gears of a clock. Or click on the Apple Logo at the top left and then select System Preference.
  • In System Preference, click on Languages &Text.
  • Under the language tab, you will notice a list of languages.  If you do not see the desired language, click Edit List below the list of languages.  Select the language you want to add to the list. Then, select the desired language from the list and drag it to the top of the list.
  • To see the change right away without logging out, click the red button to close Languages and Texts.
  • Click on the Apple Logo and click Force Quit Finder.
  • Select Finder and click on Relaunch.

Changing Language on an iPad

iPad Language

This is much easier than you think…

Simply go to Settings or System Preferences an tap General, then scroll right side up so you can see International toward bottom of list and tap then choose whichever language you need.

You can also change the language of the keyboard by tapping on keyboard above International and choosing a language or adding one or more you may need.  You are now ready to change language of keyboard when you are typing in an application, just click on the key with the world globe icon until you see the desired language (see image below).keyboard2 language

Now you are ready to enjoy the summer at Middlebury Language School!


Apple Desk Note

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Graduation Wish List:

With just two weeks before Finals begin, many Graduating Seniors are starting to think about Graduation Gift ideas because with hard work comes benefits.  Of course, since the Apple Area is conveniently located here on the campus, Apple products are right up there as a desired gift.

At the top of the Apple list is… (Drum Roll Please)Retina Mac







…the 13”Retina Display MacBook Pro with 256GB drive

This is considered to be the perfect combination of the exceptionally lightweight 13” MacBook Air and the ever popular 13”MacBook Pro.  The difference though with the Retina Display Mac is that the picture display is like art- beautiful, vibrant and crisp; the pictures pop right out at you.  These now have the 8GB Memory (a temporary storage used for anything open- including doc’s, pic’s, apps, music, or downloads that you are currently working on awaiting a saving to hard drive).  What having 8GB of Memory means to you is that now you can get more work done at once.  Twice the research, run any program that requires more Memory, enjoy watching movies, play any game, even video editing- is all possible without getting the spinning wheel of “wait”.

Retina iPad


Next on the wish list is the iPad with Retina Display because of how great the display is for graphics- for your movies, pictures and games, slide-shows or giving a presentation at work. This iPad is the perfect companion as a multi-tasking tool for the Graduate going off to work in any of the professional fields.  You have access to email, doc’s, music, movies, internet for research and so much more with the touch of your fingertips- on a screen large enough to work on and beautiful too.

iPod Classic


Last on this wish list is the iPod Classic which has made a comeback in popularity because of its music, video and photo storage capacity. At the 160GB large storage, it is considered  perfect for morning runs, workouts in the gym, or commuting to work and back. 


Friday Quick Tips- Saving valuable time

When you have the chance, preferably when you first get your new Mac or Apple device, create an iCloud account.  Now, you don’t have to sync all of your devices to get up-to-date with all of your content.  iCloud is designed to make available to all of your Apple Devices all of the iCloud compatible content and apps you want to save and share.  Contacts, mail, music, document, reminders, notes & even photos can all be stored in iCloud and shared with all of your devices.  Think of the time this will save you.  Below are two links that will help answer questions and assist with setting up your iCloud  account.

iCloud info Link

iCloud Support Link



Apple Friday Quick Tip

Categories: Uncategorized

iPad Issues

No Wi-Fi

Have you experienced a frozen screen?  Or maybe your iPad wouldn’t turn on, charge or find Wi-Fi.  Perhaps you have a minor issue with iTunes on your iPad.  There are some easy quick fixes that may help you be issue-free with your iPad.

First, allow me to be annoying and reiterate the fact that you need to update the software.  Whenever you get those little reminders to update, which for me, always arrive while I am in the middle of a project with time restraints, but update then so you don’t forget to.  If you really cannot take a moment right then, make the time to update later, but sooner rather than later! 

Before you experience any issues at all make sure you sync your iPad and create a Back-up.  I am including a Link (below) to Apple Support to refer to for syncing and other issues with syncing. If you keep iTunes up-to-date you can uninstall and reinstall iTunes (if absolutely necessary in link at bottom) if you experience problems.  Use the Apple Support link below to find other instructions for iTunes and iOS Support.

Apple Support for Syncing

 One of the first things you should do when a problem arises with your iPad is to try powering down the iPad by holding the Sleep/Wake button and following the slide-to-power-off instructions.  This can help a frozen screen, Wi-Fi connection problems, when iTunes doesn’t recognize your iPad and even when your iPad won’t charge.  Remember to plug your power adapter into iPad and wall before turning it back on.  If it still isn’t charging, try another power adapter and cable if possible. 

 If your iPad won’t turn on, try holding both the Sleep/Wake button and the Home Button simultaneously until you see it power up with the Apple logo.  If this did not power your iPad on, then perhaps the battery is drained in which case you should plug it into the wall charger adapter.  Do not try to power the iPad on again for 15 minutes to half an hour; then try turning it on.  Make sure you can see the lightning or charger symbol (shown below) that indicates iPad is charging. 

lightning chargecharger symbol

 If you have a frozen screen and powering down the iPad did not work, try resetting your iPad by holding both the Home Button and Sleep/Wake Button together (resetting the iPad) which should bring it back.

Wi-FiWhen you are having trouble connecting to Wi-Fi and powering down did not help, try going to System Preference to toggle Wi-Fi off then back on.  Make sure the Wi-Fi symbol at top left of screen shows Wi-Fi is on and accessible.  Look for which Network your iPad is connected to; Midd-standard is the best selection if you are here on campus and a Middlebury College community member. Try resetting the iPad if all else fails. 

When experiencing trouble syncing with Wi-Fi, try toggling Wi-Fi off in System System PreferencePreferences, then toggle it back on.   If you lost connection to internet, reboot the iPad by powering down, then back on again.

When iTunes is not recognizing your iPad and powering down did not help, try plugging your iPad into your computer.  If problem is still is not resolved, you may have to restore your software.  Click the Apple support link below and follow those instructions. Also, check out the related articles in the link below.

Apple Restoring iOS Software Support

 Sometimes these simple measures help fix a minor problem.  We hope these tips help make a big problem seem more like a small ripple! Enjoy your Apple.

Friday Apple Quick Tips – Early!

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Software Updates! apple sotware update





Some might think of this as 2 bad words strung together or a scary proposition but, they actually can resolve minor issues with using your Mac, iPad, iPod and even your iPhone.  There are often upgrades such as security upgrades, enhancements of features or even new feature & improvements. Apple sometimes creates an update to resolve a problem they know of.   Software updates are a good thing.

FYI  So this procedure does not seem frustrating or long and tedious, be sure to allow yourself enough time for your computer to check for software updates as well as to download and install them, then to shut down and restart, which may or may not be necessary.  It will not seem so “scary” then.

Apple icon

When you are ready for the procedure of completing the Software Updates, click the Apple icon (shown at left) in the upper left corner of your screen.  Software update… will be second choice down.  By clicking this, your computer will search for any software updates your computer has missed.  This may take a few minutes.  If there is a software update needed, it may show up in the App Store window (pictured below) that appears after you click software update.Software Update  You can simply click update and then you will be asked to choose either restart or not now.  Restart since you are already prepared!  Then your Mac may shut down, sometimes you will be asked if you want to close/force quit a program.   If you need to update Safari, iTunes, iPhoto, or iMovie, a window will appear asking you to enter you Apple ID and password.  Follow the steps for these updates as well which will be similar to the previous steps. 

To give your iPad the Software Updates simply go to your preferences (the Silver Gear Box) and tap on General and then Software Updates and then you tap Install Now (as seen in photo below). This is a very simple procedure.


This Software Update may help your Mac or iDevice to run more smoothly for you now.  Hopefully this helps you simply enjoy your Mac and iPad!

Good luck!