Apple Friday Quick Tip

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iPad Issues

No Wi-Fi

Have you experienced a frozen screen?  Or maybe your iPad wouldn’t turn on, charge or find Wi-Fi.  Perhaps you have a minor issue with iTunes on your iPad.  There are some easy quick fixes that may help you be issue-free with your iPad.

First, allow me to be annoying and reiterate the fact that you need to update the software.  Whenever you get those little reminders to update, which for me, always arrive while I am in the middle of a project with time restraints, but update then so you don’t forget to.  If you really cannot take a moment right then, make the time to update later, but sooner rather than later! 

Before you experience any issues at all make sure you sync your iPad and create a Back-up.  I am including a Link (below) to Apple Support to refer to for syncing and other issues with syncing. If you keep iTunes up-to-date you can uninstall and reinstall iTunes (if absolutely necessary in link at bottom) if you experience problems.  Use the Apple Support link below to find other instructions for iTunes and iOS Support.

Apple Support for Syncing

 One of the first things you should do when a problem arises with your iPad is to try powering down the iPad by holding the Sleep/Wake button and following the slide-to-power-off instructions.  This can help a frozen screen, Wi-Fi connection problems, when iTunes doesn’t recognize your iPad and even when your iPad won’t charge.  Remember to plug your power adapter into iPad and wall before turning it back on.  If it still isn’t charging, try another power adapter and cable if possible. 

 If your iPad won’t turn on, try holding both the Sleep/Wake button and the Home Button simultaneously until you see it power up with the Apple logo.  If this did not power your iPad on, then perhaps the battery is drained in which case you should plug it into the wall charger adapter.  Do not try to power the iPad on again for 15 minutes to half an hour; then try turning it on.  Make sure you can see the lightning or charger symbol (shown below) that indicates iPad is charging. 

lightning chargecharger symbol

 If you have a frozen screen and powering down the iPad did not work, try resetting your iPad by holding both the Home Button and Sleep/Wake Button together (resetting the iPad) which should bring it back.

Wi-FiWhen you are having trouble connecting to Wi-Fi and powering down did not help, try going to System Preference to toggle Wi-Fi off then back on.  Make sure the Wi-Fi symbol at top left of screen shows Wi-Fi is on and accessible.  Look for which Network your iPad is connected to; Midd-standard is the best selection if you are here on campus and a Middlebury College community member. Try resetting the iPad if all else fails. 

When experiencing trouble syncing with Wi-Fi, try toggling Wi-Fi off in System System PreferencePreferences, then toggle it back on.   If you lost connection to internet, reboot the iPad by powering down, then back on again.

When iTunes is not recognizing your iPad and powering down did not help, try plugging your iPad into your computer.  If problem is still is not resolved, you may have to restore your software.  Click the Apple support link below and follow those instructions. Also, check out the related articles in the link below.

Apple Restoring iOS Software Support

 Sometimes these simple measures help fix a minor problem.  We hope these tips help make a big problem seem more like a small ripple! Enjoy your Apple.

Friday Apple Quick Tips – Early!

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Software Updates! apple sotware update

 

 

 

 

Some might think of this as 2 bad words strung together or a scary proposition but, they actually can resolve minor issues with using your Mac, iPad, iPod and even your iPhone.  There are often upgrades such as security upgrades, enhancements of features or even new feature & improvements. Apple sometimes creates an update to resolve a problem they know of.   Software updates are a good thing.

FYI-  So this procedure does not seem frustrating or long and tedious, be sure to allow yourself enough time for your computer to check for software updates as well as to download and install them, then to shut down and restart, which may or may not be necessary.  It will not seem so “scary” then.

Apple icon

When you are ready for the procedure of completing the Software Updates, click the Apple icon (shown at left) in the upper left corner of your screen.  Software update… will be second choice down.  By clicking this, your computer will search for any software updates your computer has missed.  This may take a few minutes.  If there is a software update needed, it may show up in the App Store window (pictured below) that appears after you click software update.Software Update  You can simply click update and then you will be asked to choose either restart or not now.  Restart since you are already prepared!  Then your Mac may shut down, sometimes you will be asked if you want to close/force quit a program.   If you need to update Safari, iTunes, iPhoto, or iMovie, a window will appear asking you to enter you Apple ID and password.  Follow the steps for these updates as well which will be similar to the previous steps. 

To give your iPad the Software Updates simply go to your preferences (the Silver Gear Box) and tap on General and then Software Updates and then you tap Install Now (as seen in photo below). This is a very simple procedure.

Software-Update-on-iPad

This Software Update may help your Mac or iDevice to run more smoothly for you now.  Hopefully this helps you simply enjoy your Mac and iPad!

Good luck!

 

Friday Quick Tips-Seriously

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Computer Fires!

computer_fireWe recently received scary news that there has been an outbreak of Laptop fires across campus.  There was a warning included which stated that leaving a laptop on a bed or a couch restricts the airflow in the computer which can cause the computer to overheat. Do not leave your laptop on unattended; please work with it on a hard surface like a table.
This is a very important warning to pay attention to.

I would like to offer another warning regarding laptop fires.  When purchasing a charger adapter for your computer, make sure you are not saving some money and getting a cheap one from the internet.  A few students have approached me in the past making sure I warn other students that these cheap imitations have “burned up” their Mac.  Your Mac is worth upwards of $1000, take good care of it.  Insurance does not cover your computer if, by saving yourself some money, you burn the Mac up with a cheap power adapter.  I have seen many students walk away after I tell them the cost of a replacement power adapter from Apple is $79, they tell me they can purchase it cheaper online.   If you see one for less, be warned, it is probably an imitation!  I did some research on power adapters for other brands of computers and they are all relatively that much money.  Do your research and make sure you are getting the correct adapter that will not cause your battery and/or computer to overheat.  Don’t buy cheap!

We value your lives that is why we are warning you with emphasis!

Friday Mac Quick Tips

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BACKUP-YOUR-DRIVE

The first thing I want to remind everyone about is how important it is to Back Up your computer.  I have seen so many people leaving with tears in their eyes when the Tech explains to them that all those long hours of research and writing pages for a thesis, mid-terms or finals is gone because the hard drive failed.  BACK UP your computer or just back up the work you do not want lost if the hard drive fails.

Here at the Apple Campus Store, we have noticed an increase lately in the complaints from Students, Faculty and Staff about how slow their Mac is running.  More often than not, it is an easy fix and not necessarily your hard drive failing.  Thank goodness! There are some things you can do to prevent the “Spinning Wheel of Death” that rainbow spinning circle that appears in the middle of a download or while opening an application.  This freeze stops all work you can do on your computer.  Some people restart their Mac after it crashes only to find their Mac won’t turn on past a gray screen.

One of those things you can do to prevent this from happening is free up some of your hard drive space.  After you have backed up your computer, delete some old unwanted documents, movies that you save elsewhere, or even applications you never use.  Some people even have multiple copies of photos.  Get rid of all the duplicates because graphics take up more space than regular data does.

Another way we can help prevent our Mac from slowing down or freezing is to do some spring cleaning of your browser cache.

  • For internet Explorer 8 or 9  click tools menu at top of page, click Delete Browsing History, then unselect Preserve Favorites Website data, but make sure Temporary Internet Files, Cookies, and History are selected.  Then click delete.
  • For Firefox- click tools, then click Clear All History… Make sure Browsing & downloading History, Cookies, and Cache are all selected then click clear now.
  • For Chrome- type   chrome://settings/clearBrowserData  into the browser bar.  Make sure to select Clear Browsing History, Clear Download History, Delete Cache and other site and plug-in data. Then from Obliterate… select From the Beginning of time from the dropdown menu. Then click Clear Browsing data.
  • Finally for Internet Explorer 7 click on Tools at top and select Delete Browsing History, then delete Cache, then Delete Cookies, and finally delete History.

Do this once a month to keep these browsers working better.

FinderAnother easy preventative to a slow Mac is to run Repair Permissions from your Disk Utility. Simply go into Finder (pictured at left) and look for Applications on left side then on right- scroll down to bottom and click arrow beside Utilities. Then scroll down again and click Disk Utilities.  A window will appear that will allow you to choose which Hard Drive you want the Permissions repaired in.  Click the correct one and at the top of that window, make sure  First Aid is selected and click Repair Permissions.

I am including a link to check out from Apple Support about Repair Disk Permissions below.

Apple Support-Disk Utility’s Repair Disk Permissions

 

Cool tips and tricks for iPad Users

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1 Using iPadThis past year, iPad users on campus have become numerous and many have come over to the Bookstore to gain more knowledge of shortcuts or good apps to use.  I have found these useful hints and tips to help cut down on time while using the iPad or the iPad Mini.  You can find more useful hints and tips in the future on our Apple Desk Blog.

Advance to new songs or pause or volume control by clicking home button twice and sliding finger from left to right at bottom of screen.

Even change brightness of screen with an iPad Mini by the same procedure as above since brightness level is to the left of music control in this screen.

On the new Retina Display iPad, this is where the Screen Orientation Lock is, next to the music controls instead of the brightness control.

Connect to HDTV either using a Digital AV adapter from iPad to HDMI cable to TV or using the Apple TV.

AirplayUse Airplay whenever you see this icon appear on your iPad and you can watch whatever is on your iPad right on your HDTV. The icon, shown below, looks like a triangle in front of a rectangle. Use this with Apple TV.

Instead of flipping through pages of apps on your iPad, use Spotlight to search for the App you want to use. Spotlight is over the keyboard that appears on page at farthest left, but slide finger from left to right to find it.

Pages is still the best writing tool App which lets you save or send the document as a Word Document or a PDF as well as a Pages document. Very convenient.

Do your fingers get tired when typing? Try Dictation Keyboard which is the coolest by far of the iPad Mini features. Simply tap on the key with the microphone image on it.  Then say whatever you want typed.  To view what you want written, tap on the microphone again and the typing will magically appear.

Some people hate hearing the typing “click” while using the iPad; it may be distracting.  You can change this feature if it bothers you.  Go to Settings, then Sound where you can change Keyboard Click to on or off.

AirprintOne of the apps that is most useful to anyone who uses their iPad for work is the AirPrint App.  First you have to make sure that your printer is wireless, then make sure it supports AirPrint by doing a web search of the make of printer you have and looking up the model you own.  Then reading up your printer model  specifications.  Sometimes just going to the make of printer and looking for the support page and typing in AirPrint support works.  Hewlett Packard allows you to type in a question on their support page underneath the make and model of printer.  The link below is a list of AirPrint compatible printers.

AirPrint Compatible Printers

Apple Desk Reminders and Quick Tips

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saving monyGraduating Seniors are suddenly realizing that their days as a students are becoming fewer rather quickly.  One student wanted things to slow down so she could really enjoy her last semester here and now that spring break is upon us, she is frantic about making every moment count.  She also wants to make sure that she receives all the benefits of being a student while she is still a student.

One of those benefits is the educational pricing on computers and software.  As many of you may know, Apple offers great educational pricing on their Mac’s and as a Middlebury Full Year Student, you get free MS Office on that new Mac and educational pricing on Adobe products like Creative Suite 6, normally priced at over $1200 and for students is $449.00 in the College Bookstore.  Also educationally priced here at the Middlebury College Bookstore is AppleCare for your Mac which is from over $50 to over $100 in savings compared to prices at the Apple Store.

Friday Mac Quick Tip

DownloadsFolder-Markup

 

 

 

 

 

 

 

 

 

I was recently updating Flash Player on one of our Demo Mac’s to view some You Tube videos.  The update was in the form of a download of course, and I then had to search the system for the download file.

I then discovered that my Mac is 10.8.3 also known as Mountain Lion, but the demo that I was using at the time was 10.6.8, also known as Snow Leopard.  I was used to my Mac with Mountain Lion which has the Downloads Folder right in the Favorites Folder in Finder. On the Mac’s with Snow Leopard, you will notice there is no Favorites folder as shown in the photo above.  Therefore no easy to find Downloads folder.

However, there is a way for that downloads folder to appear on the list in your Places folder in Finder.  Click on your computer name which will appear in the Places folder just below “Desktop”.  Find the Downloads file on the list that appears in the box on the right and drag this over to the Places folder. Now you can easily locate the downloads you just added in your easy-to-find Downloads folder!

Friday Quick Tip Reminder!

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Many students forget- or are just too lazy- to back up their work. When they come in with failed hard drives or computers in need of repair, they have no way to access their files. We wanted to remind students how to put the Middfiles shortcut in the dock. This makes for a fast and easy way to save works-in-progress  or valuable files in case of future computer emergencies.

1. Click on the link below to connect to the server.
http://mediawiki.middlebury.edu/wiki/LIS/Using_File_Servers_%28Macintosh%29

2.Type smb://middfiles.middlebury.edu/middfiles into the server address box.

3. When the Middfiles folder is up and you can see the title as Middfiles on the Middfiles folder

4. Drag the icon next to that title to your dock next to (but not in) the trash icon in your dock.

Now you are ready take on the task of backing up starting with just a click on the icon in your dock!

More Mac Shortcuts!

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Apple shortcuts

Often times, taking the time to move your hand from the keyboard over to the mouse or down to scroll with the trackpad can make a project seem to take longer than it should. Here are some more Keyboard Shortcuts that can make your life easier while working on your Mac.

You can view all the windows you have open or hide them by clicking F11.  Then you can go to previous open window Command-Shift-Accent (‘)  or go to next open window with Command-Accent (‘).

Command-Shift-Control-3 lets you Capture a screen to clipboard or Command-Shift-Control-4 to Capture a selection to clipboard and then Command-V to paste clipboard content at the insertion point (where cursor is).

If you use Voiceover, here are some good shortcuts:

Command-F5 or FN-Command-F5  to Turn Voiceover on or off.  Option-Control-F7or Fn-Option-Control-F7 to Display Voiceover Menu.

If you are working in a program such as Adobe Photoshop, you can use Command-Option-T to Show or Hide Toolbar.

Some of the more often used and favorite shortcuts that I use include:

Command-M to Minimize a window or Command-Option-M to Minimize all windows.

To Print Screen, I use Command-P.

Command-Colon(:)  lets you Display the Spelling Window and Command-Semicolon(;) helps you Find Misspelled Words in the document.

I hope these shortcuts are very useful and aid you in your endeavor of a more fluid approach to working with your Mac.  I am including a link to even more Mac shortcuts below.

Apple Shortcuts

Local Apple Authorized Repair Service

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Apple Tech

We have heard, “Wow, I did not know you repaired Mac’s here” countless times by Staff, Faculty and Students alike!  We would like to introduce our Apple Authorized Tech to you, Ark Lemal,  pictured above at his work station in the College Bookstore.  He is a local self-employed Apple Licensed Technician who works through our Middlebury Apple Campus Store directly in the store at the Apple Desk area Monday’s, Wednesday’s and Friday’s in the afternoon providing immediate on-site repairs for 5 years now.  He has 20 years of experience working with Mac’s repairing them and he knows the ins and outs of the Apple World by keeping on top of all Apple Service training and Mac updates.

On-site repairs mean that he works on them right here in the Bookstore with an average of about 3 to 4 days turn around time for diagnosing the problem, getting the parts in and installing/replacing, then fixing the Mac.  If you were to call or contact Apple regarding any problem, they would either suggest you go to the nearest “Genius Bar” which is in Albany, NY or send the machine to them.  This requires waiting for them to send the shipping box to you, you sending your Mac far away to be diagnosed and fixed before it is finally sent back, possibly with an empty Hard Drive (there goes all your work, photos, programs and saved data) to arrive back with a week or a two-week turn around time.

As you can imagine, having the Apple Authorized Tech right here on Campus in the College Bookstore is much less stressful for Faculty, Staff and Students.  The time frame alone is better since most people cannot live without their computer for more than a few days.  Having to deal with an empty Mac after all that wait would send most individuals over the edge then, from loosing all their saved data.

Ark always asks the Mac owner up front if they have backed up their computer, making sure they do not loose any of their data before doing anything that would require loosing it. He offers suggestions and generally tries to save money for the owner in any way he can.

So the next time you have an issue with your Mac, go to the Apple Desk in the College Bookstore.

 

 

 

 

 

 

 

New Apple Area

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Check out our new Digs!!Apple area

 

 

 

 

 

 

We have been busy creating a new Apple Area for a more enjoyable experience checking out our Mac’s, iPad’s, iPod’s and accessories. We now have more room for you to try out the Apple merchandise and there is more merchandise to get your hands on with the new addition of the iPod 5th Gen on display and the iPod Nano soon to follow along side the iPad Retina and the iPad Mini to check out.  Also, do not miss the chance to see the Mac Retina Display, on the New Mac Display Table, with newly discounted pricing.

mac retinaThe 13″ Mac Retina is now $1399.00 (128GB Drive) and $1499.00 (256GB Drive) dropped from $1599.00 and $1899.00 and the 15″ Mac Retina is now $1899.00 (256GB Drive)and $2299.00 (512GB drive) dropped from $1999.00 and $2599.00.

 

The MacBook Air 13″ (256GB Drive) price dropped to $1349.00 from $1499.00. Mac Air

Come in and check out our Great lower Pricing while you check out the new look to our store.