We have been bombarded with movies that indicate the possibility of computers running themselves and the world around them like the movie Terminator and then there was The Matrix and then AI. There are rare times with your Mac when you may think there is a “ghost in the machine”. Your Mac may just restart itself, or spontaneously shut down or become unresponsive (of course, this only happens when you haven’t yet saved important data). This reaction may indicate a Kernel Panic which is your Mac’s way of signifying that a problem is occurring or “I give up”, hence the shutdown. The Kernel Panic is not software related; it is from a hardware and/or an external related problem. There are many variables with hardware/external related issues that could result in the Kernel Panic from defective RAM, corrupt drivers, hard disk corruption or possibly even a loose Airport Card.
Apple is always stressing the point that often times, issues with your Mac can be avoided simply by updating your software when prompted to. These software updates may not help you avoid the Kernel Panic, but some do help improve how your Mac deals with issues because they are designed to help alleviate problems by improving your Mac’s tolerance for external issues. Steps to take long before you know there is a problem, for instance- when you get that annoying prompt “Updates Available”.
So yet again, I jump on the Soapbox and reiterate the importance of performing SOFTWARE UPDATES when necessary.
If you have a Mac with OX S Mavericks or an older operating system like Mountain Lion, Lion or an earlier version, you can get a general idea of what kind of symptoms to look for at the link provided below. But be forewarned that Apple would now like Mac owner’s to follow the protocol to have a certified Mac Technician or Genius Bar at an Apple Store look at your Mac to determine exactly why the Kernel Panic is happening. The Troubleshooting instructions found on the link below to determine the source of the Kernel Panic on your Mac is now NOT Recommended by Apple. Simply use this link to determine if a Kernel Panic did occur.
I. first and foremost- UPDATE SOFTWARE, which in the long run, may help you avoid issues from happening with your Mac.
II. A Kernel Panic happens as a result of your computer signifying a problem is occurring which would likely be from external sources not from a software related issue.
III. Last but not least, this also signifies that you need to bring your Mac in to see a specialist, a Certified Apple Technician.
Our Certified Apple Technician to handle all customer Mac issues is Ark Lemal , who can be reached at 802/318-4657 or in the College Bookstore- Monday, Wednesday and Friday each week.
Please join us as we engage in a conversation and demonstration about the possibilities of iPad in Higher Education with Apple Systems Engineer, Lars Ljungholm on Monday, December 9th.
The Link below will allow you to sign up for a morning 10:00 AM – noon workshop or an afternoon 2:00 – 4:00 PM workshop.
Brought to you by LIS and the College Bookstore.
Did you know that when you purchase a Panther Rewards Bookstore Gift Card for $250, $500, $750 or $1,000, your Gift Card comes with money added on it automatically- FREE? For instance, if you purchase a $500 Panther Rewards Gift Card, you get $15 added to it. You can then turn around and use this Gift Card to purchase an iPad Air (example) for that special someone and use that additional $15 as savings on the iPad!
Two wonderful things are accomplished with buying smart- first, you save money- bonus, then you are appreciated for your thoughtful gift- double bonus!
Buy smart, get savings with a Panther Rewards Gift Card.
Come in and get your new 13″ or 15″ Mac with Retina display. The new 13″ Mac with Retina Display now comes in three choices.
- MacBook Pro 13-inch with Retina Display: 2.4GHz Dual-core Intel Core i5, 128GB $1,199.00
- MacBook Pro 13-inch with Retina Display: 2.4GHz Dual-core Intel Core i5, 256GB $1,399.00
- MacBook Pro 13-inch with Retina Display: 2.6GHz Dual-core Intel Core i5 512GB $1,699.00
The new 15″ comes in these choices.
- MacBook Pro 15-inch with Retina Display: 2.0GHz Quad-core Intel Core i7 256GB $1,899.00
- MacBook Pro 15-inch with Retina Display: 2.3GHz Quad-core Intel Core i7 512GB $2,399.00
What to Do When your iPad, iPhone or iPod is disabled
We recently had someone, a bored students perhaps, come in and create a passcode on our Demo iPod which locked every customer out who was looking at the iPod’s. After so many tries of entering the passcode, the iPod then became disabled which allowed no one to open it. How annoying for customers. But, the good news is that there is an easy fix for anyone who has a passcode on their iPad, iPod or iPhone and was locked out.
The first thing you should realize though is this-
This process completely wipes your device clean and restarts it. What this means is that any and all of your music, movies and all other data is wiped as well. Make sure your have all this saved on your Mac/PC before anything like this happens if possible. iCloud is definitely the preferred choice, then you can just restore your device from iCloud. The very least you should make sure of is that you have synced your device with iTunes which can perform the restore as well.
However, if you have never synced your device with iTunes and you’re not using the benefit of the iCloud, you can perform this easy trick to unlock your device without restoring data. It will be like a new device.
First- Shut your device off.
Second- Open iTunes on computer.
Third- Get your charging cable plugged into your computer through the USB port.
Next- Hold down Home Button (Without Releasing) while plugging the other end of charging cable into device. Look for “Connect to iTunes” that appears on device before finally releasing Home Button.
Then- Look for “Device in Recovery Mode” in iTunes on computer, then click ok and restore device.
Below is an Apple Support link that can help walk you through restoring and resetting a passcode with iCloud if you used it to back up.
Sometimes, we take so much for granted, like knowing how to open apps on Apple mobile devices and that using an iPod, iPhone or iPad is very similar. Recently, we were teaching a group of people how to use an iPod and then we were explaining how to use the iPad. It was more difficult for the generation of people who did not grow up using these devices and were not exposed to their many uses. After playing with both the iPad and the iPod at our demo table and getting over their initial fear of the “unknown”, they were quite impressed with how intuitive Apple has created them. One of them eventually inquired about manuals for the devices. I am including a link for manuals at the Apple Support site.
At the touch of your fingers, you can automatically create documents and send them by email or even AirPrint them or share what you are working on in the classroom with an overhead projector and even use AirPlay to display pictures and video you took with your Apple mobile device. Some long time users still do not know everything that their Apple device is capable of like AirPrint or Airplay. Below are links to learn how easy these are.
Here is a link to Apple Support for video tutorials, and essential help with your Apple device.
IOS 7, the latest iOS in the Apple mobile device is a new look on a great design. Below is a link that shows some new features available.
iOS 7 allows you to switch between apps instantly and resume an app with Multitasking on your mobile device. Below is a link from Apple Support on understanding Multitasking. A great feature when using your device in the classroom.
If you want to experience the iPod or the iPad, come in an check out our demo table. You can try them out to see just what they can do.
A new problem arose after one of our customers purchased an Airport Base Station for Wireless Networking in their home. They followed the included Manual Instructions which did not call for getting this setup started using your Mac which turned out to be a missing key component for getting it set up correctly. Below is a link to Apple Support for a tutorial slideshow on how to set up your wireless network.
The first step of course is to turn your Mac on! Then plug your Airport into the outlet and open up Airport Utility by opening Finder from your dock. Scroll down on right and open Utilities. A window will appear and looks similar to this one above.
Select the correct device by making sure it is highlighted and continue
You are then given the chance to individualize your Airport device by creating a name along with a password to protect your Wi-Fi with security.
Select which set-up you want from the choices of extending your Wi-Fi Zone, replacing it or creating a new one or secondary one. Then continue.
Then, choose your wireless network which may be made easier by showing the name created for it previously. Continue.