About Michele Mondella

Retail Associate In the Middlebury College Bookstore at the Apple Desk handling most Apple sales and questions. Dial 802.443.2038 for Questions.

Apple Quick Tips

Categories: Uncategorized

Disabled copy

What to Do When your iPad,  iPhone or iPod is disabled

We recently had someone, a bored students perhaps, come in and create a passcode on our Demo iPod which locked every customer out who was looking at the iPod’s.  After so many tries of entering the passcode, the iPod then became disabled which allowed no one to open it.  How annoying for customers. But, the good news is that there is an easy fix for anyone who has a passcode on their iPad, iPod or iPhone and was locked out.

The first thing you should realize though is this-

This process completely wipes your device clean and restarts it. What this means is that any and all of your music, movies and all other data is wiped as well.  Make sure your have all this saved on your Mac/PC before anything like this happens if possible.  iCloud is definitely the preferred choice, then you can just restore your device from iCloud. The very least you should make sure of is that you have synced your device with iTunes which can perform the restore as well.  

However, if you have never synced your device with iTunes and you’re not using the benefit of the iCloud, you can perform this easy trick to unlock your device without restoring data.  It will be like a new device.

First- Shut your device off.

Second- Open iTunes on computer.

Third- Get your charging cable plugged into your computer through the USB port.

Next- Hold down Home Button (Without Releasing) while plugging the other end of charging cable into device. Look for “Connect to iTunes” that appears on device before finally releasing Home Button.

Then- Look for “Device in Recovery Mode” in iTunes on computer, then click ok and restore device.

Below is an Apple Support link that can help walk you through restoring and resetting a passcode with iCloud if you used it to back up. 

Apple Support Link

Friday Apple Quick Tips

Categories: Uncategorized

Apple marbles

Sometimes, we take so much for granted, like knowing how to open apps on Apple mobile devices and that using an iPod, iPhone or iPad is very similar.  Recently, we were teaching a group of people how to use an iPod and then we were explaining how to use the iPad.   It was more difficult for the generation of people who did not grow up using these devices and were not exposed to their many uses. After playing with both the iPad and the iPod at our demo table and getting over their initial fear of the “unknown”, they were quite impressed with how intuitive Apple has created them. One of them eventually inquired about manuals for the devices.  I am including a link for manuals at the Apple Support site.

http://support.apple.com/manuals/

 At the touch of your fingers, you can automatically create documents and send them by email or even AirPrint them or share what you are working on in the classroom with an overhead projector and even use AirPlay  to display pictures and video you took with your Apple mobile device.  Some long time users still do not know everything that their Apple device is capable of like AirPrint or Airplay. Below are links to learn how easy these are.

http://support.apple.com/kb/HT4356

Apple AirPlay Support

Here is a link to Apple Support for video tutorials, and essential help with your Apple device.

Apple iPod Support

Apple iPad Support

Apple iPhone Support

IOS 7, the latest iOS in the Apple mobile device is a new look on a great design. Below is a link that shows some new features available. 

iOs 7

iOS 7 allows you to switch between apps instantly and resume an app with Multitasking on your mobile device. Below is a link from Apple Support on understanding Multitasking. A great feature when using your device in the classroom.

IOS 7 Multitasking   

If you want to experience the iPod or the iPad, come in an check out our demo table.  You can try them out to see just what they can do.

Apple Quick Tip- Airport Wi-Fi

Categories: Uncategorized

Airport Wi-Fi

A new problem arose after one of our customers purchased an Airport Base Station for Wireless Networking in their home.  They followed the included Manual Instructions which did not call for getting this setup started using your Mac which turned out to be a missing key component for getting it set up correctly.  Below is a link to Apple Support for a tutorial slideshow on how to set up your wireless network.

Apple Support – Wi-Fi Slideshow

Airport 1

The first step of course is to turn your Mac on! Then plug your Airport into the outlet and open up Airport Utility by opening Finder from your dock.  Scroll down on right and open Utilities.   A window will appear and looks similar to this one above. 
Select the correct device by making sure it is highlighted and continue

Airport2

You are then given the chance to individualize your Airport device by creating a name along with a password to protect your Wi-Fi with security. 

Airport3

Select which set-up you want from the choices of extending your Wi-Fi Zone, replacing it or creating a new one or secondary one.  Then continue.

Airport4

Then, choose your wireless network which may be made easier by showing the name created for it previously.  Continue.

Airport5Congratulations! Click done, your Airport Device is activated.

Friday Apple Quick Tips

Categories: Uncategorized

printer help2

Helping you through your nightmares of printer issues…

…like adding a new printer.

 

We recently had a case where a student could not get her Mac to recognize her printer.  A student who has deadlines for handing in papers is desperate and frantic the day before the deadline. You will find these helpful hints to be a good source when you are installing a new printer preferably before that deadline is upon you.

Before you get started on adding a  printer – view link below!

Very Important!

Below are some helpful Apple Support Links to checkout.

Apple Support Printers 101

Adding Wireless Printers

Recommended Wi-Fi Printer settings  

First and foremost when shopping for a new printer- make sure it is compatible with Mac OS X.  

After your well thought out purchase -Before doing anything else, read printer manual, then read it again.   Now you are on the road to becoming mentally prepared to install your printer.

Studiously follow the printer instructions by turning printer on and installing ink cartridges, adding paper as well as connecting printer to Mac.  With Lion and Mountain Lion OS X, you may get a Dialog Box letting you know if your Mac wasn’t able to install a driver if recent updates have been made and new software must be downloaded.  It is at this point that you may have discovered one hiccup installing the printer- so face it right now  - The software for installing your new printer is probably out of date!

That said, now you know you may have to go to your Mac’s browser and look for your printer (make and model) Driver which will take the place of the outdated installation CD or downloaded software.  This driver is the printers installation updated software.  First try using the Apple Support link provided below to get that software. If this is not helpful- below the link are the manual installation directions for printer drivers.

Apple page for Printer software

  • ·    You will type in the name of your printer-for instance- Hewlett Packard, Canon, etc. And then the model precisely as it is seen- Deskjet 3050A or PIXMA MG3122 etc., then use the word Driver.  For instance- Search HP Deskjet 3050A Driver or whatever your printer is and look for the manufacturer’s support for printer driver.
  • ·         Once you find the manufacturer website, you may have to select which printer model you have or select driver if offered to select.
  • ·         Then make sure you know which Mac OS X operating system you have, Snow Leopard 10.6, Lion 10.7 or Mountain Lion 10.8. then click download.

After you get that software downloaded onto your Mac which may not automatically open up, select that download to open and choose installation and go through the steps it directs you to.  You may have to refer to the Apple Links above for adding wireless printers.

Check to see if your printer is ready- open System Preference and look in Print & Scan for your new printer. Follow Printer’s manual instruction and print out something for a test. 

You should be good to go.Apple Happy2

 

 

Friday Apple Quick Tip- iPad Apps

Categories: Uncategorized

Apple AppsDeleting or Re-Installing Apps with ease!

Recently, we experienced a customer who was frustrated because they couldn’t delete unwanted apps from their iPad.  We have also had some customers come in who could not get the App they just purchased to work correctly.  Here are some good tips and simple fix-it procedures for working with Apps.

 

One of the first things you should remember to follow up on is to check the iOS requirements of the Apps you want to purchase or did purchase and the App is having issues.  You can find these at the Apps Store by searching store for the App and selecting it.  You will find the requirements underneath description or Information of App (shown in picture blow).  With some Apps, you may have to click on more info.

iPad Apps

Then you can view the iOS version of your iPad by going to Settings and looking in General, then  About where you will find version in the middle of list.  This will let you know whether the App you are interested or already purchased is compatible with the version you have.  At this point, you should try to see if there are software updates available, which is also in Setting in General then Software Update.  You should always update your software before you purchase new Apps.

Apple wiggle mode

To remove an App you don’t want or one that is giving you trouble and you want to reinstall it simply find the App on your iPad Screen and tap and hold until it starts to wiggle or jiggle (“Wiggle” mode Fun Tip below) .  You will notice an x in the upper corner(see photo at left) which you can tap to delete this App.  If you decide after tapping x that you want to stop deleting the App, press the Home Screen button on the iPad whihc will cancel the delete. 

After you have deleted this App from your Screen, you can re-install it by going to the App Store on your iPad.  If you purchased this App, you can tap Purchased to find it or search App Store.  Then tap install to re-install it.

You now can open the newly re-installed App to see if all the issues you were experiencing are gone.

You can go the link below if you are still experiencing issues.

Apple Support for iPad Apps

Fun tip-   Rearranging Apps:

You can rearrange the Apps on a page or from page to page while they are in this “Wiggle” mode by dragging them around.  You can organize them by page like all Game Apps on one page, Apps for Work on another, Apps for travel on another, etc.