What to Do When your iPad, iPhone or iPod is disabled
We recently had someone, a bored students perhaps, come in and create a passcode on our Demo iPod which locked every customer out who was looking at the iPod’s. After so many tries of entering the passcode, the iPod then became disabled which allowed no one to open it. How annoying for customers. But, the good news is that there is an easy fix for anyone who has a passcode on their iPad, iPod or iPhone and was locked out.
The first thing you should realize though is this–
This process completely wipes your device clean and restarts it. What this means is that any and all of your music, movies and all other data is wiped as well. Make sure your have all this saved on your Mac/PC before anything like this happens if possible. iCloud is definitely the preferred choice, then you can just restore your device from iCloud. The very least you should make sure of is that you have synced your device with iTunes which can perform the restore as well.
However, if you have never synced your device with iTunes and you’re not using the benefit of the iCloud, you can perform this easy trick to unlock your device without restoring data. It will be like a new device.
First– Shut your device off.
Second– Open iTunes on computer.
Third– Get your charging cable plugged into your computer through the USB port.
Next– Hold down Home Button (Without Releasing) while plugging the other end of charging cable into device. Look for “Connect to iTunes” that appears on device before finally releasing Home Button.
Then– Look for “Device in Recovery Mode” in iTunes on computer, then click ok and restore device.
Below is an Apple Support link that can help walk you through restoring and resetting a passcode with iCloud if you used it to back up.