Contact HelpDesk via website

Link for emailing the Helpdesk DIRECTLY from the web, without having to use email. This is because a recurring problem (that is taking exceedngly too long to fix) is occuring. A number of people can’t log into their webmail middlebury address so they have no concrete way fo contacting the helpdesk from the coputers. And therefore they have no way to immediately communicate the continuation of the problem to support. When we call, we are asked “are you at a computer now?” Therefore, it seems a necessity to have a direct communication other than webmail to the helpdesk.

From Annalisa

Display more location info in Midcat

This is not really my suggestion; I’m passing it along:

A user from outside the Middlebury College community (a college library director from another Vermont institution) using the Middlebury catalog remarked that it was difficult to determine which library housed the particular item she was interested in. A patron of hers planned to travel here to use the item, and wanted to make sure she had her destination correct.

I have no way of knowing whether or not this is a common concern, but I wonder if it might warrant exploring additional options for displaying additional location information? Would it help to add “Main Library/Armstrong library/Music library” in addition to the current location information for those patrons who don’t know what “Armstrong stacks” or “Main stacks lower level” mean? (Or to help those who aren’t even aware that we have branch libraries?)

Thanks!

From Jess Isler

Link to course descriptions from course schedule page

it would be nice if you could get to the course descriptions straight from the course schedule page. At the moment, when you click the CRN of a course on the page it takes you to a BannerWeb page labeled “Class Schedule Listing.” Could the course descriptions that are on the various academic department pages be linked or pasted into this BannerWeb page?

From Nolan Maier

Twitter account for Middlebury printers

Often I print from a computer only to find that the printer I have chosen is out of order. How about a twitter account devoted to middlebury printers that displays what printers are out of order or offline, so students could check before they click print. This twitter account could easily be updated by the help desk or the tech center.

From Brendan Mahoney

Yellow cables for checkout

While I was working at the Armstrong circ desk a student came up to me and very adamantly suggested that we put barcodes on the yellow internet cables and check them out. He thought it was the most obvious thing. Just thought I would throw it out there. Thanks for listening.

From Prerna