Contact HelpDesk via website

July 29th, 2009

Link for emailing the Helpdesk DIRECTLY from the web, without having to use email. This is because a recurring problem (that is taking exceedngly too long to fix) is occuring. A number of people can’t log into their webmail middlebury address so they have no concrete way fo contacting the helpdesk from the coputers. And therefore they have no way to immediately communicate the continuation of the problem to support. When we call, we are asked “are you at a computer now?” Therefore, it seems a necessity to have a direct communication other than webmail to the helpdesk.

From Annalisa

Link to library hours

June 24th, 2009

Is there a link to library hours? If so what is it? If not my suggestion is that one be created with hours for all libraries.


From David Dorman

Change passwords at a more convenient time

May 7th, 2009

A professor’s point of view:  I don’t know if everyone has to change their password by next week but it is possibly the worst time of year in terms of being busy for faculty.  Two weeks later when grades are in would be much smoother I would think.  Just my two cents.

Display more location info in Midcat

April 23rd, 2009

This is not really my suggestion; I’m passing it along:

A user from outside the Middlebury College community (a college library director from another Vermont institution) using the Middlebury catalog remarked that it was difficult to determine which library housed the particular item she was interested in. A patron of hers planned to travel here to use the item, and wanted to make sure she had her destination correct.

I have no way of knowing whether or not this is a common concern, but I wonder if it might warrant exploring additional options for displaying additional location information? Would it help to add “Main Library/Armstrong library/Music library” in addition to the current location information for those patrons who don’t know what “Armstrong stacks” or “Main stacks lower level” mean? (Or to help those who aren’t even aware that we have branch libraries?)


From Jess Isler

Link to course descriptions from course schedule page

April 13th, 2009

it would be nice if you could get to the course descriptions straight from the course schedule page. At the moment, when you click the CRN of a course on the page it takes you to a BannerWeb page labeled “Class Schedule Listing.” Could the course descriptions that are on the various academic department pages be linked or pasted into this BannerWeb page?

From Nolan Maier

Add a street address to “Campus Maps” page

April 8th, 2009

Let’s add a street address for Middlebury College to our “Campus Maps” page so that visitors can enter the address into their car’s GPS.  The St Michael’s map does this.

Twitter account for Middlebury printers

April 1st, 2009

Often I print from a computer only to find that the printer I have chosen is out of order. How about a twitter account devoted to middlebury printers that displays what printers are out of order or offline, so students could check before they click print. This twitter account could easily be updated by the help desk or the tech center.

From Brendan Mahoney

Memory sticks/ flash drives for check out

March 31st, 2009

I work at the circulation desk , and many students have been asking about memory sticks/ flash drives for check out . In the last two days, I got three requests. I thought I would suggest it to LIS since we have such a good supply of equipment, just in case it is something that can be considered.

From Rachel

Yellow cables for checkout

March 24th, 2009

While I was working at the Armstrong circ desk a student came up to me and very adamantly suggested that we put barcodes on the yellow internet cables and check them out. He thought it was the most obvious thing. Just thought I would throw it out there. Thanks for listening.

From Prerna

Search for books by Middlebury faculty?

January 5th, 2009

Is there a way to see what materials the library holds that are published by Middlebury faculty? And how do we make sure that we systematically buy all books published by Middlebury faculty?

Return the go directory

December 3rd, 2008

One of the suggestions we got from a survey attached to the LIS eNewsletter was to have an article about the “go dictionary” but now I see that it has been discontinued.

From Barbarra Merz

Please respond to purchase requests

December 3rd, 2008

It would be great to have an email response after submitting a purchase request to let me know: 1. request received 2. general sense of how much time this will take and 3. human contact or other means to track progress of the request. Thanks!

From Lisa Gates

Need web form to report missing books

November 25th, 2008

Provide a form on the MC Libraries website to report a missing book.

Provide option to submit suggestions privately

November 19th, 2008

I’ve received a request that we provide an option to submit suggestions privately.  Some people don’t want everyone else to know what they want!

Set the clocks on the computers

November 19th, 2008

Some computers don’t display the right time — it’s confusing!