Tag Archives: upgrades

Adobe Creative Cloud 2019 Now Available

We are pleased to let you know that the Adobe Creative Cloud 2019 suite is now available for installation by Middlebury Undergraduate College & Institute faculty & staff*.  New this year is login to the Adobe site, as well as the Adobe Creative Cloud app, on personal computers and computers owned by Middlebury (and assigned to you).  The Adobe Creative Cloud provides easy installation, and several cloud storage features, including fonts & preferences.

Important Note: public computer labs will not have the 2019 version of Adobe Creative Cloud applications until spring or summer of 2019.  To maintain full compatibility with labs and others on campus, you are advised to continue using the Creative Cloud 2018 applications in the interim.  

To maintain compatibility with labs, we recommend first setting your Creative Cloud Preferences (in the Creative Cloud App) to “Show Older Apps”, then click on the down arrow next to Install, select Manage, then Other Versions.  If you pick the newest from the list of Other Versions, that should be a match for our lab installations.  Video instructions.  

How do I install Adobe applications?:

To install the latest versions (if compatibility with others and access via other computers is not a priority), log in at Adobe with your middlebury.edu email credentials.

  1. Click Sign In in the upper-right corner of the web page and use your Middlebury email address and email password to log in.  Select  Enterprise ID if prompted.
  2. Click Download for the Creative Cloud app, then click Save File.
  3. Double-click the Creative_Cloud_Set-Up file in your Downloads folder.
  4. Click Yes to allow the installer to make changes to your computer.
  5. Sign in again using the same credentials as above.
  6. Click Start Installing.
  7. Once the Creative Cloud app installs select the Apps tab.
  8. Select to Install or Update the applications you desire.

Note: Middlebury computers that already have Creative Cloud applications installed may get a message from adobe.com that they cannot download software.  That computer likely 1) does not have the Adobe Creative Cloud App, or 2) may not have the “Apps” option for installing when you are logged in.  These will require an install/reinstall of the Creative Cloud App provided by Information Technology Services.

Once installed, you should be able to install any recommended updates without breaking compatibility, with the exception of Lightroom.  Contact the Service Desk if you require assistance with Lightroom.

Do you have a shared-use computer?  These may require a different process.  Please reach out to us with the number of the computer(s) in question.

Feel free to contact the Service Desk during our open hours if you have questions or encounter any issues during your upgrade process.

*Licensing does not apply to students or to the Schools (Language Schools, Bread Loaf or Schools Abroad).  Adobe software is installed on lab computers.

Classroom Upgrades Fall ’18, Spring ’19 & Removal of VGA

Throughout the year Media Services is always working on improving the classrooms around campus.  This ongoing process involves removing old technology and introducing new technology.

For the 2018 – 2019 academic year, new laser projectors that don’t require bulb changes or maintenance have been installed. Media Services will be  eliminating VGA cables and installing AppleTV for AirPlay (wireless projection) from any Apple device.  Go to go/airplay for instructions on how this works.  The updated classroom instructions will also include instructions on how to operate AppleTV.

HDMI cables and Blu-ray players will remain.

If you have questions about the classroom upgrades, please reach out to Media Services.

The following classrooms will receive upgrades:

Fall Semester 

CHT 107

CHT 109

FIC Fr 1

FIC Ck1

MBH 303

MBH 311

MBH 317

MBH 403

MBH 411

MBH 417

MBH 430

MBH 530

 

Spring Semester  

AXN 100

AXN 103

AXN 104

AXN 109

AXN 219

AXN 220

AXN 229

LAFORCE 121

PEARSON MAX KADE

ROSS B11

SDL 110

 

 

 

 

Adobe Creative Cloud 2018 Now Available

We are pleased to let you know that the Adobe Creative Cloud 2018 suite is now available for installation on eligible computers.

Current Adobe users will need to remove older application versions from their college computers first, then install the new 2018 versions to maintain compatibility with our labs and other colleagues.  To simplify this upgrade process, self service options are available for both Mac and Windows college-owned machines.

Here are the upgrade steps for college-owned computers:

Windows:

  1. Review details about how to use the self service website.
  2. Login at http://go.middlebury.edu/kss, then click the blue Want Software? button.
  3. Click the link for Install CCUninstaller to remove all older Adobe Creative Cloud applications.
  4. Confirm that Device to install software on shows your computer’s Midd sticker #, then click the Install button.
  5. This will bring you to a download history page.  Please wait at least 10 minutes, then check the Programs list from your the start menu to see if the Adobe apps are gone.
  6. Reboot your computer.
  7. Login again at http://go.middlebury.edu/kss, click Want Software?, then click the link for Install Adobe Photoshop (or Indesign or Illustrator).  Allow at least 15 minutes for the install to begin.

Mac:

Important:  Macs require El Capitan OS (10.11) or greater to install Adobe’s CC 2018 suite!

  1. Review details about how to find and use the Self Service utility.
  2. Save a copy of the Plug-ins folder from your computer’s Application folder (e.g., /Applications/Adobe Photoshop CC 2017/Plug-ins/) in advance, as the upgrade process may remove existing ones.
  3. Launch the Self Service utility.
  4. Click Featured in the right-hand pane.
  5. Click the Uninstall button to run Adobe CC Uninstall – through 2017.0 to remove all older Adobe Creative Cloud applications.
  6. Your computer should reboot automatically after the older Adobe software has been removed.
  7. Launch Self Service once again, then return to Featured.
  8. Click Install to run the Adobe 2018 application installers you need.  Important Note:  Adobe Acrobat DC will need to be re-installed if you had it before; it is available through Self Service as well.

Feel free to contact the Helpdesk during our open hours if you have questions or encounter any issues during your upgrade process.

Middlebury Campus Moves to Office 2016 — Are You There Yet?

MS Office 2016 logoIs your college-owned computer already running Microsoft Office 2016?  If so, you’re all set; read no further (unless you hate to miss anything!)  Not sure?  Here’s how you can find your version information.

If you have yet to upgrade your version of Office, it’s time to seize the moment and take care of this important detail so you’ll be using the recommended version.  Office 2016 is available for college-owned computers through self-service installs that can be done at your convenience. You’ll find installation instructions — and some great resource links — on our Office 2016 wiki page.  If you’d like assistance or have questions about the Office upgrade process, please submit a Helpdesk ticket and we’ll be happy to lend a hand.

Reluctant to upgrade?  You may be relieved to hear that you won’t need to relearn everything you already know.  The main changes are a streamlined look that provides the same experience on different devices, such as phones and tablets, and better integration with OneDrive for file storage.  Office 2016 is also needed so you can use Multi-Factor Authentication with Outlook.

But don’t take my word for it — check out How to Learn More about Office 2016 and convince yourself that it’s time to move on up!

Adobe Creative Cloud 2017 Now Available

Since the release of the new Adobe Creative Cloud 2017 suite, there have been many requests to install it on college-owned computers and in the public labs for teaching.  We are pleased to let you know that it is now available.

Current Adobe users will need to remove older application versions from their college computers first, then install the new 2017 versions to maintain compatibility with our labs and other colleagues.  To simplify this upgrade process, self service options are now available for both Mac and Windows college-owned machines.

Here are the upgrade steps for college-owned computers:

Windows:

  1. Review details about how to use the self service website.
  2. Login at http://go.middlebury.edu/kss, click Want Software?, then click the link for Install CCUninstaller to remove all older Adobe Creative Cloud applications.
  3. This will bring you to a download history page, wait 10 minutes, check your programs list under your start menu, to see if your Adobe apps are gone.
  4. Reboot your computer.
  5. Login again at http://go.middlebury.edu/kss, click Want Software?, then click the link for Install Adobe Photoshop (Indesign or Illustrator).  Allow at least 15 minutes for the install to begin.

Mac:

  1. Review details about how to find and use the Self Service utility.
  2. Copy the Plug-ins folder from your computer’s Application folder (e.g., /Applications/Adobe Photoshop CC 2015/Plug-ins/) in advance, as the upgrade process may remove existing ones.
  3. Launch the Service Service utility.
  4. In the search field (top right), type 2017, then press Return to show the new offerings.
  5. Click the Install button to run Adobe CC Uninstall – through 2017.0 to remove all older Adobe Creative Cloud applications.
  6. Reboot your computer.
  7. Launch Self Service once again, then search for 2017.
  8. Click Install to run the application installers you need.

Notes:  Adobe Acrobat DC will need to be re-installed if you had it before; it is available through Self Service as well.

Feel free to contact the Helpdesk during our open hours if you happen to hit any road bumps.

ILLiad Web pages down for ILLiad Upgrade

The upgrade is now complete.

The ILLiad web pages will be down from 9:00 am today while we upgrade the ILLiad software to v8.7.  The ILL web site will be inaccessible for only a short time, assuming all goes well with the update.

If anyone has problems after 2:00 pm, please contact Rachel Manning at x5498 or rmanning@middlebury.edu for assistance.

Lion and Middlebury

Apple Inc. released their latest version of Mac OS X last week, version 10.7, otherwise known as Lion.  There are lots of new features in Lion and a clear influence from Apple’s iOS.

Middlebury will not be moving immediately to Lion, rather we will be staying at version 10.6 for the 2011-2012 school year.  Compatibility issues of older machines and applications is the main reason for not jumping immediately to the new OS.  LIS will be conducting system testing over the course of the academic year and deployment is planned for the Summer of 2012.  Not rushing into deploying the new OS will give Lion time to mature as an operating system, working out any bugs or “features” that may effect Middlebury.

Check Go/Lion for the latest news about Lion and Middlebury.

Network upgrade in Athletics complex this Sunday morning

This coming Sunday morning, during the regular maintenance downtime period from 8:00 am to 10:00 am, we will be upgrading network infrastructure equipment throughout the Athletics complex (including the faculty offices, fitness center, natatorium, football stadium,  and rink).  Network service will be interrupted in various locations throughout the complex of buildings as we replace equipment.   All services should be restored by 10:00am.   The rest of campus should not be affected.