Tag Archives: surveys

Help us make the LIS website better!

We’re temporarily adding pop-up surveys to four of our main web pages. Not everyone will see a survey, but if you are one of the lucky chosen ones, we urge you please to say “yes” and share your feedback. If you do, at the end of your use of the selected page, you’ll be asked 5 short questions – really basic stuff like “What were looking for?”, “Did you find it?” with a chance to tell us what you hoped to find if you didn’t!

The pages we’re checking are go/lis  go/lib  go/helpdesk and go/ct

Thank you for your help. The results of this and other user needs analysis activities (UNA) will be shared with LIS in a future posting.

The LIS Website Team.

Usability Testing the LIS Website (Part 2)

Presenting part 2 of 2 blog posts describing usability testing methods of the LIS Website team (as promised in the Usabilla post).

The Team presented the results of our findings at a meeting with Area Directors and since the presentation itself does a good job of providing an overview of the other tools we used, here it is: Web Team Recommendations.  We will be passing the torch to a new iteration of the LIS Website team soon.  They will be charged with following up on the status of these recommendations (among other tasks). In addition, we’ll be sharing these recommendations directly with the people in charge of the specific areas of the site.

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Help us improve the LIS Website!

The LIS Website team has set up four quick tests to see if we’ve placed links to resources and information in the right place on the page and used the correct labels. For each test, you’ll be asked 5 questions like, “Where would you click to find out when the next Cookie Night will be?” You can click anywhere on the screenshot and can leave multiple clicks for each question. To add a comment to one of your clicks like, “I’d click here, but only because I know to find Cookie Night information on the blog…” you can click the plus (+) sign above and to the right of your placemark.

We’ve created one test for each of the four areas of the LIS Website. Each test has a different set of five questions. A test should only take 1-2 minutes to complete. Thanks for your help!

LIS Homepage

Library Homepage

Helpdesk Homepage

Curricular Technology Homepage

KeySurvey update

KeySurvey, our survey tool, will be moving to a “hosted” environment, beginning in June. The software, surveys, and results will reside on a system outside Middlebury.  Data privacy and security is assured as part of the arrangement. An advantage to this move is that software updates will be more frequent, allowing us to take advantage of improvements in the software more readily. Current users will continue to have access to KeySurvey for now using our local system, and for access to past surveys. Starting in June, all new surveys will be hosted remotely. Documentation on how to copy or export your existing surveys to the new environment will be provided later this spring. Many thanks to the 65 KeySurvey users who completed our recent KeySurvey survey about this product; we value the feedback you provided.

LIS Website – Student Survey Results & Recommendations

I’ve compiled the results from the LIS Website Team’s survey of LIS students workers where we asked about familiarity with areas of the LIS website and knowledge of web technologies. This was a shorter survey than the staff version with 20 students responding to the 2009 version and 17 completed 2010 surveys. Before I present the results of the student survey, I want to share my recommendations based on the results of both surveys. These are just my initial thoughts. The LIS Website Team will compile its recommendations based off this data, the comments included with both surveys, and usability testing we’re conducting this month.

[Reminder: If you want to participate in usability testing, reply to the all-campus email that was sent Wednesday, April 7 with the times when you would be available.]

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LIS Website – Staff Survey Results

Thanks to all the LIS staff who responded to the LIS Website Team’s survey! There were 63 responses to our 2009 survey, prior to the redesign of the LIS Website, and 24 responses to our more recent survey, after the launch of the new site. In this post, I will share some of the results of these surveys and compare the feedback between the two surveys. I’ll discuss the student survey in another post.

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