Tag Archives: surveys

Key Survey Scheduled Downtime on Nov 22 for Upgrade to version 8.6

KeySurvey LogoThe following information is important only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

WorldAPP (our Key Survey host) is excited to announce that your Key Survey / Form.com account will be upgraded to the new software version 8.6. on  Saturday, November 22nd, 2014, between the hours of:

EST:   1 AM and 10 AM / GMT:    6 AM and 3 PM

Loaded with variety of new features, this latest software update introduces many of the advanced task management and workflow capabilities that you, our customers, have asked us for.

Please note that your account may be unavailable during the system upgrade. Your respondents attempting to access surveys, forms or reports will receive a friendly notification of the system maintenance in progress. Once the maintenance has been completed, the application and all survey/form/report links will be accessible.

To learn more about version 8.6 software release ahead of time, visit the Fall ’14 Release Promo page.

If you have any questions about this update please feel free to contact support@worldapp.com.

Key Survey Mobile App Update Now Available

KeySurvey LogoThe following information is pertinent only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

Message text (excerpt) from WorldAPP’s Customer Care team, dated 10/21/14:

New updates for Form.com Mobile v4.0 and Key Survey Mobile v4.0 are now available for download.

What’s New: This latest software update provides enhanced ability to capture data from your mobile device while offline and offers improved data synchronization technology with a faster automatic data upload frequency rate when online – now, every 5 minutes.

Before downloading the update, please be informed that:

• Legacy versions of the Form.com Mobile and Key Survey Mobile apps will continue to operate, however, we highly recommend installing the latest update to receive the best possible performance.
• We advise performing a final synchronization request to ensure all data is uploaded to the server. Failure to do this could result in data loss.
• If you are still working from the WorldAPP Offline branded mobile app, it is recommended that you install the new mobile app (Form.com Mobile for Form.com accounts, Key Survey Mobile for Key Survey accounts), as WorldAPP Offline will no longer be supported. Follow these 4 simple steps for a smooth transition to the new app.

As always, WorldAPP’s support staff can assist with questions you may have.

 

 

Key Survey Scheduled Maintenance & Downtime on July 5

KeySurvey LogoThe following information is important only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

WorldAPP is excited to announce that our Key Survey / Form.com application will be upgraded to the new version 8.5 on Saturday, July 5th, 2014, between the hours of:

EST:   1 AM and 9 AM / GMT:    6 AM and 2 PM

Please note that your account will be unavailable during the system upgrade, (including all surveys, forms, voting and reports).  Your respondents attempting to access surveys/forms or reports will receive a friendly notice of the system maintenance in progress.  Once the maintenance has been completed, the application and all survey/form/report links will be accessible.   We appreciate your patience and apologize for any inconvenience this may cause.

What’s new in version 8.5?  This update is intended to enhance application capabilities and provide more powerful functionality, as well as introduce the Key Survey and Form.com Mobile apps.  Here are a few resources provided by WorldApp to help you get familiar with the new features and offerings:

Help us make the LIS website better!

We’re temporarily adding pop-up surveys to four of our main web pages. Not everyone will see a survey, but if you are one of the lucky chosen ones, we urge you please to say “yes” and share your feedback. If you do, at the end of your use of the selected page, you’ll be asked 5 short questions – really basic stuff like “What were looking for?”, “Did you find it?” with a chance to tell us what you hoped to find if you didn’t!

The pages we’re checking are go/lis  go/lib  go/helpdesk and go/ct

Thank you for your help. The results of this and other user needs analysis activities (UNA) will be shared with LIS in a future posting.

The LIS Website Team.

Usability Testing the LIS Website (Part 2)

Presenting part 2 of 2 blog posts describing usability testing methods of the LIS Website team (as promised in the Usabilla post).

The Team presented the results of our findings at a meeting with Area Directors and since the presentation itself does a good job of providing an overview of the other tools we used, here it is: Web Team Recommendations.  We will be passing the torch to a new iteration of the LIS Website team soon.  They will be charged with following up on the status of these recommendations (among other tasks). In addition, we’ll be sharing these recommendations directly with the people in charge of the specific areas of the site.

Continue reading

Help us improve the LIS Website!

The LIS Website team has set up four quick tests to see if we’ve placed links to resources and information in the right place on the page and used the correct labels. For each test, you’ll be asked 5 questions like, “Where would you click to find out when the next Cookie Night will be?” You can click anywhere on the screenshot and can leave multiple clicks for each question. To add a comment to one of your clicks like, “I’d click here, but only because I know to find Cookie Night information on the blog…” you can click the plus (+) sign above and to the right of your placemark.

We’ve created one test for each of the four areas of the LIS Website. Each test has a different set of five questions. A test should only take 1-2 minutes to complete. Thanks for your help!

LIS Homepage

Library Homepage

Helpdesk Homepage

Curricular Technology Homepage

KeySurvey update

KeySurvey, our survey tool, will be moving to a “hosted” environment, beginning in June. The software, surveys, and results will reside on a system outside Middlebury.  Data privacy and security is assured as part of the arrangement. An advantage to this move is that software updates will be more frequent, allowing us to take advantage of improvements in the software more readily. Current users will continue to have access to KeySurvey for now using our local system, and for access to past surveys. Starting in June, all new surveys will be hosted remotely. Documentation on how to copy or export your existing surveys to the new environment will be provided later this spring. Many thanks to the 65 KeySurvey users who completed our recent KeySurvey survey about this product; we value the feedback you provided.